Jobs at Cobranet Limited

Job Description

• Perform general “system administration” tasks on all elements of the network
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Education and qualifications

• BSc / HND in Computer Engineering/Telecommunications
• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Knowledgeable to Manage Cisco switches
• Interested candidates must be able to work on a 24/7 shift Rotation.

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Duties and Responsibilities 

• Responsible for customer premise installations, including racking, cabling, bonding and grounding.
• Coordinate fiber activities with other departments and the Manager of OSP construction
• Perform ring cuts on live fiber without affecting existing services.
• Perform fiber tests with OTDR’s, light source and meters.
• Terminate, splice, bonds/grounds and tests fiber optic equipment to division standards.
• Provide accurate equipment location, splicing and terminating records for the fiber database.
• Assist Construction/Engineering departments in accepting and turning up the fiber network.
• Perform installation of fiber optic equipment and patch and panels.
• Monitor, communicate and perform corrective actions to fix problems affecting any fiber or fiber related equipment.
• Install demarcation enclosures and other telecom equipment.
• Must be well versed in modern fiber splicing techniques.
• OTDR, power meters, traffic identifiers, digital multimeters, cleavers, strippers, buffer tube splitters, cable ring tools, hand tools, toners, duct rodders, ladders, bucket trucks
• Ability to work under minimal supervision. And apply technical expertise to evaluate problems and implementing the best solutions.
• Work a variety of schedules including normal duty and on call duty.
• Will be required to work night shifts and overtime when needed.

Education and qualifications 

• BSc / HND in Electrical Electronic/Computer engineering or other related Course.
• Independent problem solver combined with strong team orientation.
• 3+ years of technical experience in a telecommunications or network operations environment.
• Knowledgeable in cisco switching and routing configuration and troubleshooting
• Good understanding of telecommunication equipment operation
• Good experience of multi-vendor telecommunication equipment.

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Description

• A Marketing and Communications job description involvesdeveloping and executing Communication and Marketing strategies to promote a company's brand, products, or services.
• Key responsibilities include creating content for various channels, managing social media, analyzing campaign performance, and collaborating with other teams.
• This role requires strong writing, creative, and analytical skills to ensure consistent messaging and engagement with the target audience.

Key responsibilities

• Strategy development: Create and implement comprehensive marketing and communications plans that align with business goals.
• Content creation: Produce compelling content for a range of platforms, including websites, social media, email, video, and print.
• Campaign management: Plan, execute, and optimize marketing campaigns, including paid search and social media advertising.
• Social media management: Manage and maintain the company's social media accounts and content.
• Performance analysis:Track and analyze key metrics to measure the effectiveness of campaigns and identify areas for improvement.
• Cross-functional collaboration: Work closely with other departments, such as sales, product management, and creative teams.
• Market research: Conduct market research to understand audience preferences and competitor activities.
• Brand consistency: Ensure consistent messaging and brand standards across all communications.

Required Skills and qualifications

• Minimum of a Bachelor’s Degree or its equivalent in Marketing, Mass Communication or any related course.
• Minimum of 5 years Cognate Experience as a Marketing and Communication Officer is a MUST. Experience in an ISP is an added advantage.
• Excellent communication skills: Strong written, verbal, and visual communication abilities, with meticulous attention to detail and proofreading skills.
• Creative and strategic thinking: Ability to develop creative content and strategic plans.
• Analytical skills: Experience with data analysis to track performance and optimize campaigns.
• Technical proficiency: Familiarity with social media platforms, content management systems (like WordPress), and analytics tools (like Google Analytics) is often required.
• Project management:A bility to manage multiple projects and deadlines.
• Team player: Ability to collaborate effectively with internal and external stakeholders.

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Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High school diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

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Job Summary

• Account Management Supervisor responsibilities include overseeing and developing long-term relationships with a portfolio of clients.
• Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Manage and develop client accounts to initiate and maintain favorable relationship with clients.

Typical Job Duties and Responsibilities

• ​Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Cross selling and Upselling to increasing revenues
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Daily Proactive Routine Calls for Customer Survey.
• Retention and Win-back

Requirements

• BA / BS Degree in Business Administration, Sales or relevant field with 5 years experience.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation and presentation abilities
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Ability to have difficult conversations
• Strong verbal and written communication skills.

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Johb Summary

• Senior Account manager responsibilities include overseeing and developing long-term relationships with a portfolio of clients.
• Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer need
• Manage and develop client accounts to initiate and maintain favorable relationship with clients.

​Typical Job Duties and Responsibilties

• Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Cross selling and Upselling to increasing revenues
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Daily Proactive Routine Calls for Customer Survey.
• Retention and Win-back.

Requirements

• BA / BSc Degree in Business Administration, Sales or relevant fields
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation and presentation abilities
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Ability to have difficult conversations
• Strong verbal and written communication skills.

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Job Brief

• We are looking for a high-performing Snr. Sales Executive to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
• You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Prospecting for new sales and opportunities
• Achieving growth and hitting sales targets by successfully managing available resources
• Designing and implementing a strategic business/sales plan that expands company’s customer base and ensure it’s strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while beingfully aware of new products and competition status
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Manage customer portfolio to maximize relationship building opportunities.

Requirements

• BSc/MSc Degree in business administration or a related field; certification in sales or marketing will be an asset
• Successful previous experience as a sales representative, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Proven working experience as a project administratorin the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent verbal andcommunication skills with proficiency in English Language
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Well-organized and responsible with an aptitude in problem-solving
• A team player with high level of dedication.

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Responsibilities and Duties

• Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial/POC and activation requests.
• Daily & Monthly report on presales tracker sheet.
• Process account activations for newly installed links for both new and existing clients
• Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
• Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
• Weekly reporting of new accounts that were recently activated to account department.
• Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
• To handle and process service request from sales person/reseller and communicate relevant information to the sales person/reseller
• Maintain a good filing system for all signed contracts
• All other duties as assigned by the Supervisor

Competencies:

• Excellent knowledge & hands on use of Microsoft Excel
• Well organized & pays attention to detail
• Excellent verbal & written communication skills
• Ability to analyze & interpret data
• Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure.

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Job Summary

• A Marketing and Communications job description involvesdeveloping and executing Communication and Marketing strategies to promote a company's brand, products, or services.
• Key responsibilities include creating content for various channels, managing social media, analyzing campaign performance, and collaborating with other teams.
• This role requires strong writing, creative, and analytical skills to ensure consistent messaging and engagement with the target audience.

Key responsibilities

• Strategy development: Create and implement comprehensive marketing and communications plans that align with business goals.
• Content creation: Produce compelling content for a range of platforms, including websites, social media, email, video, and print.
• Campaign management: Plan, execute, and optimize marketing campaigns, including paid search and social media advertising.
• Social media management: Manage and maintain the company's social media accounts and content.
• Performance analysis:Track and analyze key metrics to measure the effectiveness of campaigns and identify areas for improvement.
• Cross-functional collaboration: Work closely with other departments, such as sales, product management, and creative teams.
• Market research: Conduct market research to understand audience preferences and competitor activities.
• Brand consistency: Ensure consistent messaging and brand standards across all communications.

Required skills and qualifications

• Minimum of a Bachelor’s Degree or its equivalent in Marketing, Mass Communication or any related course.
• Minimum of 5 years Cognate Experience as a Marketing and Communication Officer is a must.
• Experience in an ISP is an added advantage.
• Excellent communication skills: Strong written, verbal, and visual communication abilities, with meticulous attention to detail and proofreading skills.
• Creative and strategic thinking: Ability to develop creative content and strategic plans.
• Analytical skills: Experience with data analysis to track performance and optimize campaigns.
• Technical proficiency: Familiarity with social media platforms, content management systems (like WordPress), and analytics tools (like Google Analytics) is often required.
• Project management: Ability to manage multiple projects and deadlines.
• Team player:Ability to collaborate effectively with internal and external stakeholders.