Job Purpose
The Head of the Program Management Unit will lead a central team responsible for driving excellence in program delivery, impact measurement, and business development across CcHUB’s portfolio. This role ensures that all programs and practices operate efficiently, meet strategic goals, and deliver measurable outcomes across our priority sectors: education, healthcare, and the creative industries. The Head will champion delivery tracking, risk and knowledge management, impact reporting, and business development processes, ensuring that the organization's expanding Pan-African footprint is underpinned by operational rigor and strategic coherence.
Duties and Responsibilities
Program Delivery Oversight & Tracking
- Lead the design and implementation of delivery tracking frameworks and processes across CcHUB practices and programs using our existing OKR system.
- Support Practice Leads and delivery teams to ensure the timely and high-quality execution of programs in alignment with organizational goals and sectoral focus areas.
- Work closely with Practice Leads and Location Heads to monitor program milestones, flag risks, and ensure corrective actions.
- Foster alignment and collaboration across startup support, investment, workforce development, innovation hub strengthening, and cross-cutting initiatives.
Business Development & Proposal Management
- Oversee and coordinate the development of high-quality proposals, bids, and pitches, working closely with practice and sector leads.
- Build and maintain a pipeline of business development opportunities aligned with strategic priorities and emerging opportunities across Africa.
- Drive the preparation of multi-country, multi-sector proposals to strengthen CcHUB’s financial sustainability and scale of impact.
Impact Measurement and Reporting
- Lead the implementation of a robust impact measurement framework covering all practice areas (working closely with the research team).
- Ensure timely collection, analysis, and reporting of impact data to funders, partners, and internal stakeholders.
- Champion a culture of learning and evidence-based decision-making within the organization.
Knowledge and Risk Management
- Oversee risk identification, assessment, and mitigation strategies across all programs and operations.
- Lead the development of a knowledge management framework to capture and disseminate best practices, lessons learned, and insights from program implementation.
- Foster internal learning loops to continuously improve program design and delivery.
Strategic Leadership and Team Management
- Provide leadership and mentorship to the Program Management Unit team, ensuring clarity of roles, accountability, and professional development.
- Collaborate with other senior leaders (e.g., Heads of Practice, Finance, Operations, People, and Communications) to strengthen CcHUB’s Pan-African operational model.
- Contribute to organizational strategy and planning processes, providing input on delivery feasibility and cross-practice synergies.
Key Performance Indicators
- Program Delivery Excellence
- Strengthen Impact Measurement
- Business Development
- Knowledge & Risk Management
- Team Leadership & Process Improvements
Essential Skills
- Strong leadership, team-building, and people management skills.
- Exceptional program and project management skills, with a proven ability to deliver complex, multi-stakeholder initiatives.
- Advanced analytical skills with the ability to translate data and evidence into actionable insights.
- Excellent stakeholder engagement and relationship management abilities.
- Strong proposal writing, business development, and pitching skills.
- Exceptional communication and presentation skills.
Experience
- 8 - 10 years’ experience in program management, delivery leadership, or consulting roles in innovation, tech, or international development sectors.
- Proven track record of leading program delivery in multi-country or Pan-African contexts.
- Experience working with or within donor-funded programs, including program design, proposal development, and reporting.
- Experience managing impact measurement frameworks and reporting processes.
- Exposure to workforce development, innovation ecosystems, or emerging technology sectors (preferred).
Knowledge
Desirable
- Strong understanding of Africa’s innovation, entrepreneurship, and creative ecosystems.
- Familiarity with emerging technology trends (e.g., AI, green tech) and their applications in development sectors.
- Knowledge of funder landscapes relevant to innovation, tech for development, and ecosystem building in Africa.
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Job Purpose
The Head of Operations will lead the transformation and professionalisation of CcHUB’s support functions, ensuring efficient, scalable, and compliant operations across all geographies. This role will oversee the administration, IT, procurement, and facilities management functions, driving process excellence, strong internal controls, and cost-effective service delivery.
A critical part of the role is providing strategic and operational leadership on premises and facilities management, ensuring that all locations are fit-for-purpose, optimised for efficiency, and support the organisation’s growth across Africa.
The Head of Operations will work closely with other senior leaders to strengthen business continuity, operational risk management, and regulatory compliance as CcHUB maintains its Pan-African footprint.
Duties and Responsibilities
Operations Strategy & Transformation
- Lead the professionalisation of CcHUB’s operations, consolidating and streamlining administrative, IT, procurement, and facilities management functions under one cohesive strategy.
- Develop and implement operational policies, SOPs, and tools to ensure efficiency, scalability, and compliance across all offices and hubs.
- Drive the digitization of operational processes and optimise the use of technology in operations and admin services.
Premises & Facility Management
- Provide strategic advice to leadership on premises optimisation, working towards securing fit-for-purpose locations in all CcHUB hubs, including transitions to owned premises where appropriate (e.g., Nigeria).
- Lead ongoing assessment of real estate needs, space optimisation, cost-effectiveness, and environmental sustainability of all hubs and partner spaces.
- Oversee maintenance, health & safety, and compliance across all CcHUB-owned and supported premises.
Procurement & Vendor Management
- Establish a centralised procurement system, ensuring competitive sourcing, transparent processes, and alignment with donor compliance requirements.
- Manage contracts and service-level agreements with vendors, ensuring service quality and cost optimisation.
Develop vendor performance management frameworks.
IT Infrastructure and Digital Tools Management
- Oversee IT service delivery, infrastructure, and digital systems across all locations, ensuring reliable and secure operations.
- Implement cybersecurity and data protection protocols in line with regulatory and donor requirements.
- Support the implementation of digital productivity and collaboration tools across the organization.
Internal Controls, Compliance & Risk Management
- Strengthen internal controls across operations, procurement, and facilities to ensure full compliance with financial, safeguarding, and donor requirements.
- Collaborate with the Finance, PMU, and People teams to ensure that risk registers, audits, and compliance plans are in place and effectively implemented.
- Lead operational readiness and business continuity planning across locations.
Team Leadership & Capacity Building
- Lead and build the Operations team to create a high-performing, customer-focused unit.
- Mentor and support staff in their professional growth and development, aligning with organisational values.Promote a culture of operational excellence, accountability, and continuous improvement.
Key Performance Indicators
- Professionalisation of Operations
- Premises Optimisation & Advisory
- Procurement Transformation
- Operational Efficiency and Risk Management
- IT & Infrastructure Management
- Team Capacity Building & Performance
Qualifications
Essential
- Strong leadership and team management skills.
- Strategic and operational planning capability.
- Expertise in facilities management and real estate advisory.
- Sound knowledge of procurement best practices and contract management.
- Strong understanding of IT infrastructure and operations in a multi-country, multi-location organization.
- Excellent risk management and internal control orientation.
- Strong financial and budgeting literacy as it relates to operations.
Experience
- Minimum of 10 years progressive operations leadership experience in a mid-to-large scale organization, preferably across multiple African markets.
- Proven track record of leading operations transformation or professionalisation efforts.
- Experience managing facilities in dynamic, creative, or technology-driven work environments.
- Experience supporting donor-funded and grant-funded programs is an advantage.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field. A Master’s degree is preferred.
- Professional certifications in Operations, Facilities Management, Procurement, or IT Service Management (e.g., PMP, PRINCE2, CIPS, IFMA, ITIL) are desirable.
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