Jobs at Alfred & Victoria Associates

Job Overview

• Responsibilities include inventory management, parts operations, and ordering.
• They are also required to track retail budgets ensuring profit, and manage employees of the automotive parts department.
• They must ensure that the replacement parts inventory is maintained at an appropriate level to increase service department efficiency and customer satisfaction.
• Many also serve as sales representatives for auto parts, requiring strong customer service skills.

Job Responsibilities (part but not limited to)

• Develop effective parts processes for both internal and external customers and maintain an inventory for all service departments
• Design a mechanism to monitor the inventory of all physical parts and oversee all return processes for parts
• Manage the complete sales process of parts to boost the company’s revenue
• Analyze demand, prepare sales forecast, and determine re-order level
• Manage parts inventory
• Identify prospects for volume sales, such as fleet operators or independent service repair centers
• Maintain regular contact with major customers to build loyalty and ensure long-term revenue
• Supervise team members – Storekeeper and Counter Sales
• Determine part sales objectives and targets, ensure compatibility for same with dealers’ productivity, and aid all customers
• Responsible for Business Development (Dealers, Fleet, Counter Sales)
• Design and implement warehousing best practices (KAIZEN, ANZEN)
• Build an efficient human resource, assess and recommend staff departmental training needs and requirements.
• Perform any other job-related duties that may be assigned to the manager

Requirements

• A B.Sc. Degree or equivalent in Sciences or Social Sciences with a minimum of 5 years cognate experience in related field.
• Demonstrable experience in Spare Parts, Logistics and Supply, and Inventory Control Practices, preferably in the Automotive Industry.
• A warehouse, logistics or distribution certification would be advantageous.
• Supervisory/Managerial experience in the Workshop/Aftersales Dept in the Automotive industry is an advantage.

Key Skills & Competencies:

• Strategy and business planning skills
• Appreciable sales and financial skills
• Comfortable with MS Office Packages (Excel and Power-Point)
• Excellent negotiation skills
• Excellent analytical skills
• Must be able to forecast with precision
• Strong interpersonal and relationship management
• Ability to lead and manage a team
• Possess strong organizational and time management skills
• Target driven individual with high energy and high levels of perseverance; works towards both individual and team goals.

Salary
Very Attractive.

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Responsibilities

• Supervise sales of the team reference the sales acquisition process and tools (via PIF and reports)
• Supervise and advise on the solution proposed to prospects following the PIF(Prospect Information Form).
• Assist to Lead, supervise, motivate and closely monitor team
• Prepare and execute sales plan to increase sales, with attention to details and follow through
• Reports to the sales manager on activities of the teams/achievements periodically.
• Maintain required record-keeping and reporting of sales and services activities
• Demonstrate customer-driven attitude through excellent knowledge of products, services, rates and represent the product and company in a professional manner
• Liaising with customers (which may include actual selling), maintaining detailed knowledge of the company’s services and keeping abreast of what competitors are doing
• Ensure all schemes and procedures launched by the company are pushed to the maximum with full compliance by team members
• Also ensure the team members are in their best optimal level in terms of sales, administrative responsibilities, processes and physical outlook Other duties assigned as assigned by the Sales Manager/HOD. Personal Responsibilities:
• Report directly to the Sales Manager • Responsible for all the operational task of the sales department.
• To be punctual to the daily schedule and ensure same of team members.
• To be part of the team during weekends and public holidays when needed
• To attend customers enquiries with professionalism and empathy
• Responsible for achieving any assignment given by the Sales Manager/HOD.

Requirements

• Candidates should possess a Bachelor's Degree with 5 - 6 years experience.

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Job Description
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services. 

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions. 

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services. 

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction. 

Qualifications and Skills

• High School Diploma or equivalent; technical certifications or Degree in a related field is a plus.
• 3 - 5 years proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

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Job Responsibilities

• Receive, confirm, track, store and deliver materials from the Warehouse to production floor.
• Perform careful checks of materials, ensuring that materials are completed as requested.
• Implement general housekeeping practices to maintain workplace cleanliness.
• Maintain up-to-date records of stock level, track safety stock, etc to ensure production plans are not disrupted. 
• Implement and comply with QHSE requirements relating to environmental aspects.
• Ensure strict compliance to Safety Rules.

Requirements

• Candidates should possess a B.Sc Degree with 3 - 5 years of experience.

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Responsibilities

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Requirements

• Candidates should possess a Bachelor's Degree in Engineering or a related field with 3 - 5 years of work experience.

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Job Responsibilities

• Ensure full compliance to all Safety regulation
• Operate, monitor, and troubleshoot cleaning process.
• Operate machine in accordance with the established standard operating procedure and speed targets.
• Accurately document work performed.
• Verify and ensure proper functioning of all components of the machines and auxiliary.
• Collaborate with Maintenance Technician to resolve all machine-related problems.
• Carry out recommended maintenance as per checklist to ensure equipment reliability.
• Ensure material wastages from machine are kept at minimum acceptable level.
• Promptly report all malfunctions and constraints to the Shift Executive.
• Assist in cross-training team members as assigned.
• Ensure acceptable level of cleanliness in immediate work area in line with Good House-keeping practice.
• Apply all company provided protective wears and gadgets and comply with all Health and Safety rules.
• Avoid cross contamination of products due to unhygienic state of equipment.
• Implement change-over programs as per production schedule.
• Ensure compliance with Quality and GMP Standards.