Job Vacancies at Stanbic IBTC Bank

Job ID: 56597

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
• Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers. 

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers - Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Minimum 2 years of Business Banking Sales experience
• 0 - 1 year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal. 
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

go to method of application »

Job ID: 56591
Location: Lagos Island, Lagos
Employment Type: Full Time
Job Function: Personal and Business Banking
Job Family: Product Development

Job Purpose

• To manage the Bank’s Virtual Banking proposition, execute the Bank’s VB strategy; ensuring that the different delivery channels are available and accessible to the target segment
• To ensure that the proposition remains profitable through the entire life cycle and attain significant market dominance.

Key Responsibilities/Accountabilities
Stakeholder Management:

• Liaise with stakeholders at all levels within and outside the bank towards the successful implementation of the VB strategy
• Liaise with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans,
• Liaise regularly with branch staff, Agents and all stake holders channels to ensure smooth product sales and customer managemen

Product Strategic

• Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share

Measures:

• Product performance - Achievement of customer acquisition, transaction volume and revenue budget.
• Carry out periodic market survey to ascertain how competitor’s offering or market changes is impacting on the proposition.

Strategy Implementation

• Design initiatives, promos and market activations that will increase transactions and lead to increased brand visibility.
• Develop and maintain effective relationships with the external agent network to ensure customer acquisition and product adoption at agent locations and through other self- service channels (USSD & Mobile app).

Measures:

• Strategy execution
• Projects implemented timely and within budget
• Stakeholder feedback
• Adoption rate of the product and increase in transaction volumes on the Virtual Banking delivery channels.

Effective Product Management:

• End to end management of the proposition liaising with stakeholders in ensuring all the offerings (pensions, Mutual funds, insurance, loans,  etc) are readily available, suitable for the target market and that the transaction channels are available and seamlessly accessible
• Develop MIS reports for portfolio analysis to assist management in decision making and optimisation of the proposition.

Product Performance Management

• Closely monitor performance, appraise market acceptance, use feedback to initiate modification or enhancements
• Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share.

Measures:

• Product performance – Achievement of customer acquisition, transaction volume and revenue budget.

Effective Management of Financial, Risk and Regulatory Requirements:

• Ensure continued adherence to governance and compliance in line with regulatory and bank policy.

People Management:

• Builds a strong, professional, capable team that is able to engage across a wide range of stakeholders, both business and technical through highly ambiguous circumstances 
• Provides direction, clarity and accountability to the team to deliver on business objectives
• Responsible for inspiring, motivating, leading and managing the team
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these
• Creates an environment in which learning and development are emphasised and valued
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’
• Ensures the implementation of the leadership promise and employee  engagement programme.
• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
• Drives the Talent Review Sessions and succession planning, in conjunction with Human Resources.

Preferred Qualification and Experience

• First Degree
• Years: 5 - 7 Years

Experience Description:

• 5 - 7 years general banking experience of which 4 - 5years should have been in a leadership role in Digital Banking; experience in research and development; strategy formulation and execution.