The housekeeping supervisor plays a critical role in maintaining the operational excellence of the production plant by upholding the highest hygiene and sanitation standards. This position is instrumental in ensuring that every corner of the facility, including high-traffic production areas, sensitive hygiene zones, employee welfare spaces, administrative offices, and external premises, meets or exceeds stringent cleanliness and safety benchmarks. The supervisor is tasked with meticulously planning, coordinating, and overseeing all sanitation activities, ensuring compliance with regulatory food safety guidelines and company policies.
Duties and Responsibilities
Hygiene and Sanitation Standards
- Ensure compliance with local and international food safety and hygiene standards, such as HACCP, GMP, and FSMA.
- Implement and monitor strict sanitation protocols for all production and non-production areas.
- Conduct regular inspections to ensure equipment, surfaces, and floors are clean and sanitized per plant requirements.
- Oversee cleaning of high-risk areas, such as production floors, raw material storage, packaging zones, and processing equipment.
Team Management
- Train, and supervise housekeeping staff, ensuring they understand and follow plant sanitation procedures.
- Develop and maintain a cleaning schedule for daily, weekly, and periodic cleaning tasks.
- Assign tasks and evaluate the performance of housekeeping staff, providing feedback and additional training where necessary.
- Maintain a positive and professional work environment, encouraging teamwork and efficiency among staff.
Cleaning and Sanitation Supplies Management
- Monitor inventory levels of cleaning chemicals, cleaning tools, and Cleaning PPE, ensuring timely procurement.
- Select and approve cleaning agents and disinfectants in compliance with food safety regulations.
- Ensure proper labelling, storage, and use of cleaning chemicals, minimizing waste and risks to employee safety.
Regulatory Compliance and Documentation
- Maintain detailed cleaning logs and records for all housekeeping activities, ensuring they are up-to-date and audit ready.
- Collaborate with the Quality Assurance team to address any sanitation-related issues identified during inspections or audits.
- Participate in internal and external food safety audits, demonstrating compliance with hygiene protocols.
Health and Safety
- Ensure the housekeeping team adheres to the plant’s safety policies and procedures, including the use of PPE and safe handling of chemicals.
- Conduct safety briefings and training for housekeeping staff to minimize accidents and injuries.
- Investigate and resolve any hygiene-related incidents promptly, implementing corrective actions to prevent recurrence.
Continuous Improvement
- Identify opportunities to enhance sanitation practices and recommend process improvements.
- Keep up to date with industry trends and innovations in cleaning methods, tools, and products.
- Collaborate with other departments to implement cross-functional hygiene initiatives.
Key Skills and Competencies
- Attention to Detail: Ability to identify and address cleanliness and sanitation issues proactively.
- Leadership: Strong ability to lead, motivate, and manage a diverse team of housekeeping staff.
- Communication Skills: Effective verbal and written communication skills for team coordination and report preparation.
- Technical Knowledge: Familiarity with food safety standards, cleaning chemicals, and sanitation equipment.
- Problem-solving: Capability to resolve sanitation challenges and develop preventative measures.
Qualifications and Experience
- BSc in Food Science and Technology, Industrial Hygiene, Environmental Science, Microbiology or a related field.
- Minimum of 2-5 years of supervisory experience in housekeeping, preferably in a food processing environment.
- In-depth knowledge of hygiene standards such as HACCP, GMP, and ISO 22000.
- Experience in managing cleaning equipment and sanitation chemicals.
- Proficiency in using cleaning scheduling software or tools is an advantage.
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The Sales Operations Manager will play a pivotal role in optimizing customer relationships through technology, driving team performance, and ensuring revenue targets are consistently met. The role requires a balance of strategic oversight and hands-on execution to streamline sales processes, manage policies, and contribute to business growth by leveraging data and customer insights.
DUTIES & RESPONSIBILITIES:
Collaboration on Sales Strategy Implementation:
- Work closely with the Sales Manager to develop and implement operational frameworks that support the execution of sales strategies in line with business objectives.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
\Operations & Process Optimization:
- Streamline sales operations processes to enhance productivity and efficiency.
- Manage CRM systems, ensuring accurate and timely data entry, reporting, and analytics.
- Implement tools and systems for tracking key performance metrics (KPIs).
- Liaise with the sales teams in the regions to ensure effective sales operations
Forecasting & Planning:
- Coordinate with production and inventory teams to ensure sales forecasts align with inventory and production schedules.
- Assist in demand planning to meet customer needs.
Customer Relationship Management:
- Act as a liaison between sales, production, and logistics teams to ensure seamless customer service.
- Resolve escalated customer issues promptly and effectively.
Team Leadership & Training:
- Mentor and train the sales operations team to ensure consistent performance and professional growth.
- Foster collaboration between the sales team and other departments, including marketing, production, and finance.
Compliance & Reporting:
- Ensure all sales operations comply with industry regulations and company policies.
- Prepare and present sales operations reports and dashboards to senior management.
Educational Qualifications, Experience & Requirements
- Bachelor’s degree in Business Administration, Sales, Supply Chain, or a related field
- 5+ years of experience in sales operations or related roles, preferably in the food manufacturing industry.
- Strong understanding of sales processes, forecasting, and supply chain coordination.
- Experience in sales force automation roll out is an added advantage.
- Proficient in CRM software and data analysis tools.
- Exceptional organizational, problem-solving, and analytical skills.
- Excellent communication and interpersonal abilities.
Key Competencies:
- Strategic Thinking
- Leadership and Team Development
- Analytical and Data-Driven Decision Making
- Customer-Focused Approach
- Process Improvement and Efficiency
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