Job Vacancies at Interswitch Group

Department: Purepay

Job Description

• To analyse, design, code, test and manage software programs and applications that drive the Interswitch’s strategy, products and third-party business.

Responsibilities

• Develop, maintain, troubleshoot, enhance and document software products and components develop by self and others as per the requirements and detailed design
• Design and implement automated unit testing as required on a project
• Works closely with the Team Leader, Business Analyst and Product Owner for understanding the functional and system requirements
• Involves in task breakdown, provides reasonable work estimates and communicates deviations from estimates or work product in advance of deadline
• Creates thorough, professional quality technical specifications and design documentation
• Contributes to company knowledge base and process improvements
• Current on emerging software technologies and makes recommendations
• Proactively recommends, schedules, and provide software and development framework and tools improvements and upgrades

Requirements

• Minimum of Bachelor's Degree / HND in Computer / System/ Electrical / Electronic Engineering / Applied Physics / Computer Science or a related discipline
• At least 2 years hands on experience writing production quality codes

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Department: Systegra

Job Description

• Provide technical interface and infrastructural development for the unit. Carry out effective repairs on POS, PCPOS and other related devices.

Responsibilities

• Provide technical support
• Hands-On support for repair centre services
• Hardware reliability testing
• All correspondence with Telpo
• All correspondence with Pax technologies
• Repairs/Diagnosis of terminals (POS)
• Repair center documentation (invoicing, delivery notes, dispatch etc)
• Research and development on new POS devices
• Designs (Electrical circuitry)
• Weekly report.

Requirements

• Minimum of HND / B.SC in Electrical Electronics Engineering
• Data and Network Management
• Time Management
• Understanding of the environment of business
• Systems installation
• Project management
• Configuration management.

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Department: Systegra

Job Description

• Execute messaging Business operations Growth Strategies and Opportunities according to plan and detailed activities with reference to the DIC group overall development strategic direction
• Drive and execute the SMS business operations activities as it impacts these key performance indicators: maintain inventory management across VAS Aggregator/Telco & Customer perspectives; System defined business activities for customer onboarding; Execute timely invoicing cycles across key customer categories – Prepaid and Post Paid; provide detailed documentations on new customers onboarded across markets and regions
• Build and maintain strategic operations focused activities across the VAS value chain – Local & International.

Responsibilities

• Core Areas
• Execute messaging operations strategies that drives, improves and supports: Sales Penetration; Market Development activities; Product Development and Business Diversification
• Direct responsibility of SMS Operations Function within the business
• Develop and maintain strong relationships with key customers in the VAS value chain – Customers, Telcos, VAS Aggregators et al
• Prepare Monthly SMS operations performance reports covering inventory utilization (Volume), customer performances across regions
• Maintain Business Process Documentations through delivery of timely routine reports to internal and external customers
• Provide administrative and logistical support, including organising meetings and conference calls, in collaboration with other interns
• Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimise relevant risks and submit reports to respective Business Development manager and group head
• Establish and maintain seamless and excellent process operations relationship with matrix teams
• Participate in industry forums, client discussions, and conferences
• Protect Interswitch's value by keeping information confidential
• Own and drive on the job knowledge improvement opportunities, embrace educational activities, read professional journals, maintain useful personal networks
• Perform market research and analysis to monitor local environment for the emergence of new market segments
• Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence
• Stay ahead of the Competition as it relates to pricing, local market experience local market, their alliances, and credibility etc
• Operational Responsibilities
• Churn out timely daily reports on stock usage/monitoring/ sales activities and initiatives
• Execute Customer onboarding requests on AX portal
• Vetting of Monthly SMS Sales Log /Utilization reports (COS)
• Effectively Execute Account crediting activities across all customers categories
• Key Customer Management
• Provide customer-focused sales operations management activities for designated customers
• Secure relevant competitive market information for internal delivery as may be required from time to time
• Maintain access to sales tool (SMS Onboarding on AX) to keep track of leads generated and other relevant information to enable performance to be measured and monitored proactively  Provide first level business knowledge of assigned product/services to clients & relevant internal teams.

Requirements

• Minimum of Bachelor's Degree in Business Administration, Sales, Marketing, Economics or Finance related field
• Experience (Number of Relevant Years) Zero (NYSC Intern) - 1 Year minimum work experience in client facing support roles ideally within reputable financial institutions or the payments industry
• Data gathering and analysis – can analyse data trends for use in reports to help guide decision making
• Information Management (confidentiality)
• Sales, presentation and negotiation skills
• Tech Savvy - Anticipates and adopts innovations in business-building digital and technology applications
• Technical knowledge of the specific and general company offerings
• Customer Service Oriented.

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Department: Industry Vertical Solutions

Job Description

• Build and implement Business Growth Strategies and Opportunities for Interswitch messaging business.
• Drive business expansion agenda and service platform optimization to deliver long-term value-add for the Messaging Business value chain (customers/Telcos/VAS Aggregators/shareholders/markets). Transform the Interswitch’s Messaging business offerings into a robust fully digitized Omni-Channel messaging eco-system with extensive coverage across high volume messaging sectors.
• Grow existing market share, improve Telco relationships, maintain beneficial Regulatory relationships (The NCC) & develop and penetrate new market segments through value offerings. Develop new business ideas, grow traffic volume to achieve market share plan
• Co-ordinate, manage and have direct oversight supervision of the messaging business operations activities.
• Effective collaboration with sales across all regions & account management teams (i.e. technical support, advisory services and lead conversion strategies) that increases Interswitch’s Profitability
• Build and manage strategic partnerships with VAS players and the value chain in the mid to long term.

Responsibilities

• Business Development - Core Areas
• Develop and implement strategies that drives, improves and supports: Sales Penetration, Market Development activities, Product Development and Business Diversification
• Direct responsibility of SMS Operations Function within the business
• Lead Market expansion efforts beyond current markets served for the Business - Local and International
• Develop and maintain strong relationships with key customers on Interswitch’s messaging platform
• Prepare Monthly SMS business performance reports covering inventory utilization (Volume) and profitability (Financials)
• Business Case Development and Pricing Model Design
• Drive Business Process Documentations, develop Business Road Maps that aligns with its relevant business strategies
• Business Analysis engagement activities that guide Interswitch Regional Sales efforts for sales penetration
• Establish and maintain seamless and excellent process operations relationship with matrix teams
• Prepare detailed business specification documents of the new products developed for further engagements with product and delivery teams  Work with the relevant Product/Marketing/Engineering teams to prepare quality Pre-sales kits for the business
• Coordinate partnership opportunities sessions with relevant players - VAS Aggregators, Regulation – The NCC, 3rd Parties and the Telcos
• Participate in industry forums, client discussions, and conferences
• Drive market analytics and strategies, internal prioritization matrix per time
• Direct new business deals closure, negotiate contracts and compliance across relevant internal teams  Protect Interswitch's value by keeping information confidential
• Co-ordinate detailed budget planning session YOY for the business
• Own and drive on the job knowledge improvement opportunities, embrace educational activities, read professional journals, maintain useful personal networks
• Enhance organization reputation by exploring opportunities to add value to job accomplishments
• Perform market research and analysis to monitor local environment for the emergence of new market segments
• Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence
• Stay ahead of the Competition as it relates to pricing, local market experience local market, their alliances, and credibility etc
• Prepare and submit periodic reports on market expansion activities and business initiatives: Sales reports (lead generation, actual vs targets etc), customer profitability and product revenue reports
• Key Account Management
• Provide customer-focused sales and account management activities for designated customers
• Demonstrate excellence in the Messaging business growth through deliberate partnerships and collaboration with existing customers that support positive customer engagement index scores
• Secure relevant competitive market information for internal delivery as may be required from time to time
• Maintain access to sales tool (SMS Onboarding on AX) to keep track of leads generated and other relevant information to enable performance to be measured and monitored proactively
• Provide first level business knowledge of assigned product/services to clients via the sales network
• Operational Responsibilities
• Vetting of Daily reports on stock usage/monitoring/ sales activities and initiatives
• Supervise/Approve Customer onboarding requests on AX portal
• Vetting of Monthly SMS Sales Log
• Monitor Account crediting activities of the Operations officer
• Prepare Monthly performance reports for internal stake holders.

Requirements

• First Degree in a Business Discipline
• Professional Qualification (not mandatory but recognized)
• Minimum of 4 years VAS Industry knowledge , Digital financial industry, Messaging (SMS) and Telecoms
• Leadership skills
• Information Gathering & Data Analysis
• Information Management (confidentiality)
• Strategy & Business Case/plan Documentation
• Sales, presentation and negotiation skills
• Project management
• Products/ Services Knowledge and Application
• Customer Service Oriented
• Financial modelling.

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Department: Indeco

Job Description

• Responsible for ensuring the integrity and speed of reporting data, monitoring ETL jobs, designing cubes, data visualisation/dashboard development and extrapolating insights from the data to support business and sales activities.

Responsibilities

• Strategic Perspective
• Collaborates with business owners, Divisional agile and products teams, GST team, Operations team and other BI champions to develop automated solutions to meet rapidly changing market, business and customer data demands
• Operations
• Develop, monitor and maintaining ETL jobs and resolve production issues
• Use ETL tools to load data store(s)/ data warehouse(s)/ data mart(s)
• Create and execute queries for data
• Translate business requirements into specifications that will be used to drive data store/data warehouse/ data mart design and configuration
• Knowledge of Big-data tools such as Spark, Hadoop, NoSQL, Python, R, etc
• Tableau developer with an expertise to create visualizations that provide business insights
• Deliver high quality and timely dashboards, reports, visualizations, data models, and self-service reporting capabilities
• Being one of the key builders of our BI Data Marts for supporting the business reporting requirements
• Collaborate with stakeholders across the division to understand business drivers, gaps, and issues to create relevant data strategies and BI capabilities
• Ensures Data integrity and Optimized speed for data insert/retrieval operations
• Manipulating/mining data from database tables (TSQL, Oracle, Data Warehouse)
• Research and implement standards to ensure data integrity, efficient coding, data validation, product testing, clear documentation, and maintenance practices
• Troubleshoot production issues; identify root cause and fixes
• Collaborate with other teams to provide end user documentation and training
• Elicit requirements from stakeholders and translate them into specifications for business intelligence solutions and processes
• Monitors the availability of business intelligence servers, and ensures the smooth running of all services
• Investigate data to extract intelligence and insights to support business decision making
• Provide analytics and insights to support data-driven performance management

Requirements

• Minimum of Bachelor's Degree / HND in Computer / System / Electrical /  Electronic Engineering / Applied Physics / Computer Science or a related discipline
• 5-7 years experience in the same or related role
• Relevant certification such as Business Intelligence Certification, Certified Business Intelligence Professional (CBIP).