Job Opportunities at The Concept Group

The Software Business Analyst will perform a detailed required analysis, documenting needs, processes and performing some user acceptance testing. The Software Business Analyst amongst other responsibilities will work with the Software team and other departmental stakeholders, to identify gaps and suggest how available software applications can be optimized to better serve the organization and meet set objectives. He/she will also work closely with the organization’s business leaders, basically bridging the gap and improving efficiency.

Duties & Responsibilities

• Evaluating the business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis based on software technologies
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Define project requirements by identifying project milestones, phases and elements; forming a project team; establishing project budget
• Prepare technical reports by collecting, analyzing and summarizing information and trends
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between the software team, product owners, end-users and management.
• Constantly interact with end-users and stakeholders to ensure continuous improvement of existing solutions
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Provide solutions to business-related problems with the use of technology
• Improve systems by studying current practices; designing modifications
• Understand and communicate the financial and operational impact of any changes

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The Relationship Manager will mainly be responsible for daily interactions and meetings with existing clients, basically fostering a great relationship with Clients via routine checks, calls, emails etc. He/she will also enlighten them about the products and services, maximizing every opportunity to upsell and cross-sell to them. The relationship manager will guide the clients to make the best decisions and possibly repeat purchases and work with team members from various departments within the organization to achieve set objectives.

Duties & Responsibilities

• Building and maintaining positive relationships with existing clients to maximize value and possible referrals
• Maximize every opportunity to cross-sell and upsell company’s products and/or services to existing clients
• Identifying opportunities for strategic partnership for expansion purposes
• Bridge post consummation process  gaps and serve as a channel of communication between existing B2B Clients and the organization
• Devising means to increase retention rate, personalizing and fostering long and sustainable business relationship for all existing B2B clients.
• Maintain interactions with High Net-worth Individuals (HNIs), following up with them for monthly repayment and possible referrals.
• Drive customer retention through repeat businesses, creating opportunities to cross/up-sell.
• Develop strong relationships with existing B2B customers through optimal customer service delivery
• Ensure timely and cost-effective service delivery outcomes to all existing customers.
• Identify key staff in client companies to cultivate profitable relationships and referrals
• Expand the relationships with existing clients by continuously proposing solutions that meet their needs
• Communicate new products to existing clients in a way that they’ll be encouraged to buy in
• Log all interactions with clients on log document to facilitate follow up and easy reference
• Prepare a comprehensive data-driven report on all B2B post-transaction activities  to line manager for effective decision making
• Forward other new opportunities to the appropriate sales team to cross or up-sell
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts for repeat patronage
• Gain solid knowledge of competitors in order to propose a strategy to drive sales and enhance customer retention.
• Review old database to encourage repeat business