Job Opportunities at Norrenberger Financial Group

Job Description

• We are seeking an organized and driven operations officer that will effectively develop and enact company policies and increase efficiency of operations for our organization. Candidate must be a strong leader with excellent interpersonal skills and an outstanding business intellect.
• The Operations Officer performs administrative, reconciliation and customer service duties. He/she will work with clients by answering their queries and giving account updates.
• Among reconciliation functions, He/she is also expected to do record keeping, and reconciling bank accounts and other transactions. He/she also help identify customer requirements and various technological solutions and engage in IT projects, from development to testing. He/she will Work with various stakeholders to understand operational and transactional issues and to develop solutions.
• It is his/her responsibility to work with the internal team, marketing staff, and other staff to increase growth and expansion opportunities and thereby maximize revenue for the organization.
• He/she is expected to give needed assistance to the Head, Operations in ensuring the smooth running of the organization's day-to-day activities.
• He/she is also expected to provide support to other departments to meet customers demand.

Roles / Responsibilities

• Maintains archival and financial administrative files
• Daily reconciliation of all internal ledgers to ensure accuracy
• Ensures timely resolution of all clientТs complaints in line with agreed turnaround time
• Ensure all operational duties are completed on a daily basis.
• Assists in accounts payable and bank reconciliation.
• Perform account maintenance for members who want to change their products
• Assessing customer needs and introduce new products and services
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Ensure accurate and timely upload of customersТ information into the core application.
• Prepares weekly and monthly operations report
• Ensuring that transactions are cleared and settled correctly
• Managing day-to-day banking processes
• Checking daily transaction reports
• Perform daily account maintenance, generate reports, prepare correspondence and special projects as assigned
• Organize and track investment documents and applications
• Ensures the safekeeping of all cash and negotiable instruments.
• Ensures that all reports, records and other valuables for the office are cleared and properly secured in the safe before leaving the premises for the day.
• Follows proper internal controls designed to prevent fraud and misappropriation of assets.
• System/Technology
• Suggest new and better ways of improving information gathering and input into the core application
• Providing assistance in planning for new and improved processes as at when required.
• Manages the core application as itТs relates to inputs of clients data to ensure accuracy.
• Pinpointing ways of improving and developing systems
• Ratifying data flows and ensuring accuracy (operations control)
• Ensure smooth coordinating of systems testing.
• Assist team in preparing variety of document and presentations including memos and presentations in PowerPoint, Excel, and Word.

People:

• Assist in training new employees.
• Ensures other staff of the department receive necessary working tools
• Ensures operations staff adhere to the standards of member service established by management.
• Provides guidance and training to Operations department personnel, as required
• May be called upon to train employees in area of expertise.

Processes:

• Adheres to SLAs and communicating appropriately to internal clients.
• Ensures that all procedures and controls are fully documented, fit for purpose, appropriately communicated and adhered to.
• Reports any breach of all policies and procedures to the Head, Operations immediately.
• Continually reviews policies and procedures to identify opportunities to improve service capabilities and operational effectiveness.
• Maintain operational files according to retention and compliance guidelines.

Risk:

• Perform financial analysis and develop models using indepth analytical techniques for portfolio and client companies
• Identify attractive investment opportunities

Treasury:

• Assist the Head, Operations to forecast daily cash requirements and execute daily financing decisions.
• Handles all aspects of In-house investment portfolios.
• Review and recommend changes to the investment policies based on the market conditions.
• Prepare or monitor companyТs various cash flow forecasts
• Recommend process improvements.
• Support and participate in the OrganizationТs Strategic Plan activities.

Job Specification

• An Operations Officer job involves planning and supervising all the operational functions of a company
• An Operations Officer is responsible for all administrative functions, including operations, management, process improvement, identifying various compliance issues and strategic planning and development.

Skills
Job Competencies (a job analysis must be conducted to determine what skills an employee needs to be successful on the role):

• 5+ years experience in operations preferred
• Strong business acumen
• Proficiency in Microsoft Word and Excel and other operational software
• Diligent and proactive
• Respectful of deadlines
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Good internal relationship building.
• Good written and verbal communication skills.
• Attention to details and accuracy.

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Job Description

• To build and deepen relationships with existing and potential clients by selling product / services of the company, particularly loans, to retail and MSME customers

Duties and Responsibilities

• Grow the existing risk asset portfolio in line with the companyТs strategy
• Identify, develop and cultivate relationships with customers within the retail and MSME segment that are in need of loans and advances to support their business
• Manage existing clients' portfolio as well as develop new business opportunities by generating risk assets within the MSME and retail market
• Leverage the company's existing relationship by developing and executing proactive, creative and on-going contact initiatives
• Prepare sales pitches, presentations and other documents required for clientТs engagements
• Assist in the development, launching and sales of new product offering
• Act as liaison between the company and existing / prospective clients
• Responsible for ensuring the coordination, execution and monitoring of an extension of credit through the approval to maturity including the following:
• Serving as the primary interface with the client
• Ensuring a complete, accurate and balanced assessment of risk in the credit approval presentation
• Coordinating the approval process; managing information flow and ensuring that the credit follows the stated approval process for the facility limit
• Ensuring that clear communication between the company and the client is maintained, and that the internal approvals are consistent with client expectations
• Ensuring compliance with related policies, especially the credit policy
• Ensuring that the approval documentation is complete
• Ensuring that the legal documentation is complete, consistent with the internal approvals and properly executed and filed.
• Ensuring quality and timely service delivery, within (or exceeding) customer expectations.
• Monitor industry trends and obtain necessary intelligence to be used as input for new product development
• Proactively manage client's relationships and monitor the delivery of product / service proposition to clients
• Drive engagements and close sales of loan products with retail and MSME customers.
• Monitoring and Recovering of PDO's / Expired loans.

Job Requirements
Experience:

• Minimum of 7 years post-NYSC experience in financial institution with primary focus on MSME and Retail loan processing
• Experience in loan administration and delinquent management will be an added advantage

Educational Qualification:

• Minimum of a B.Sc. preferably in any Social Science and Art related subjects
• Membership of any professional organization ICAN, ACCA, RIMAN will be an added advantage

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Job Objectives

• Installing and configuring computer networks and systems
• Identifying and solving any problems that arise with computer networks and systems
• Consulting with clients to specify system requirements and design solutions
• Budgeting for equipment and assembly costs
• Assembling new systems
• Maintaining existing software and hardware and upgrading any that have become obsolete
• Monitoring computer networks and systems to identify how performance can be improved
• Working with IT support personnel
• Providing network administration and support

Specific Roles and Responsibilities

• Vlan trunking protocol and inter-VLAN communication spanning tree, Ether Channel
• Configuring a cisco router, Password, login banner, Assigning IPv6, static routing, switch port security.
• Configuring switches
• Configuring Voice VLAN, RIP, Hypervisor
• Port Channel Configuration, Storm Control, IP Subnetting, Troubleshooting IP.
• Attending to Networking issues & Wiring
• Active Directory, Practical Use of VNware & Virtual Box
• Microsoft Active directory, Azure, Office 365, Windows
• Documentation of Processes, Infrastructure & Network Administration.

Job Requirements
Education:

• Minimum of 2nd class lower in first degree.

Work Experience:

• Minimum of 2 years Network Administration & Infrastructure

Skills:

• Vlan trunking protocol and inter-VLAN communication spanning tree, Ether Channel
• Configuring a cisco router, Password, login banner, Assigning IPv6, static routing, switch port security.
• Configuring switches
• Configuring Voice VLAN, RIP, Hypervisor
• Port Channel Configuration, Storm Control, IP Subnetting, Troubleshooting IP.
• Attending to Networking issues & Wiring
• Active Directory, Practical Use of VNware & Virtual Box
• Microsoft Active directory, Azure, Office 365, Windows
• Documentation of Processes, Infrastructure, Network Administration.

Knowledge:

• Comptia A+
• Introduction to Network, VLAN, WAN, VPS, peer-to-peer network, Client/Server
• Networking Topologies, Connectors, and wiring standards
• IP Addressing, Networking Devices, Routing Protocols, Wireless Technologies, IP Subnetting, Troubleshooting IP, and introduction to NAT, Routers, Encryption.

Personalities and Attributes:

• Open to new knowledge
• Proactive and coordinated
• Meeting set targets
• Strong analytical mind
• Highly committed to assigned task
• Highly dedicated
• Good command of written and oral English
• Good team player.

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Job Description

• To automate financial operations, build and support third party Applications and ensure quality customer service delivery through the provision of efficient and effective solutions while ensuring conformity with the organization's laid down procedures/processes and regulatory guidelines.

Specific Roles and Responsibilities

• System Reviews.
• Presenting ideas for system improvements, including cost proposal.
• Work closely with analyst, designers and staff.
• Produce detailed specifications and writing the program codes.
• Test products in controlled, real situation before gong live
• Preparation of training manuals for users.
• System maintenance and monitoring.
• Perform other duties as assigned by the Head of Department.
• Design system reports
• Design and maintain Database.
• System integration with the core payment systems/application

Job Requirements

• Education Minimum of 2nd class lower in the first degree
• Work Experience
• Minimum of 2 years of software development, preferably in Java, Angular/IONIC and Node.js, Database Management Systems.

Skills:

• Vast knowledge of developing and implementing applications
• Experience in handling popular web language/scripts such as HTML, CSS and JavaScript
• Good knowledge in mobile application development
• Experienced in working with Unix systems and developing database
• Excellent in troubleshooting skills with an ability to engineer ell researched, responsive solutions after analyzing codes.
• Having knowledge of processes and tools to design state of the art software solutions

Knowledge:

• Extensive knowledge of Software Development
• Good knowledge of database management
• Strong knowledge of process definition & system automation.

Personalities and Attributes:

• Open to new knowledge
• Proactive and coordinated
• Meeting set targets
• Strong analytical mind
• Highly committed to the assigned task
• Highly dedicated
• Good command of written and oral English
• Good team player.