Job Opportunities at Mercy Corps

Program / Department Summary

• Waves of resource-based, ethnic, and sectarian conflict, rising criminality and banditry, and expanding violent extremism are rendering North Central and Northwest Nigeria increasingly insecure.
• While multiple initiatives seek to address the complex causes of violence, community and security responses to drivers and triggers are often piecemeal at best, and ineffectual at worst.
• Existing Early Warning and Early Response (EWER) systems suffer from slow responses, poor coordination, top-down mandates that limit community ownership, weak dispute resolution skills among responders, little political and financial investment, leadership structures that exclude women and youth, and scant rigorous evidence. The result of ineffective EWER systems is that unchecked, violence proliferates.
• To examine and mitigate these barriers, Peace Action for Rapid and Transformative Nigerian Early Response (PARTNER) will pursue a bold approach to collaboration across local, international, government, non-government, community, state, and security stakeholders.
• Our consortium of Government Agencies and CSOs will be led by Mercy Corps in a mentorship capacity in Years 1 and 2, after which local partners will assume leadership, working hand-in-hand with other consortium members.
• Local ownership, fueled by iterative organizational performance assessment and capacity strengthening, will inform each component of the proposed sustainable, flexible, and evidence-based national EWER system that builds on existing locally-led and gender-sensitive conflict management mechanisms for vertical integration; incentivizes quick responses through horizontal coordination; and fosters increased trust in security and government actors to promote inclusive and collective action.
• By embedding EWER innovations within formal structures from the beginning, PARTNER will increase Nigeria’s self-reliance in leading a holistic, coordinated, and effective effort to promote sustainable peace.

General Position Summary

• Based in the office of the Institute of Peace and Conflict Resolution (IPCR), the Senior Program Officer EWER will be responsible for the day-to-day implementation of the PARTNER program in IPCR.
• S/he will support the implementation of activities by IPCR related to capacity building for various stakeholder groups.
• The Senior Program Officer EWER provide support to all other activities related to the PARTNER Early Warning and Early Response system strengthening in Nigeria.
• S/he will ensure smooth, timely, and compliant implementation across the PARTNER program implementation states.
• The Senior Program Officer EWER will liaise frequently with EWER State Officers of implementing partners, establishing standards in support of strategic interventions, development and planning of the Early Warning and Early Response systems for the PARTNER program.
• S/he will be required to establish and manage relationships with other stakeholders. The Senior Program Officer EWER will liaise with the EWER Technical Manager and the MEL Advisor to promote the articulation of the technical processes of data acquisition, data sharing, threat modelling and forecasting in support of the PARTNER program EWER strengthening systems in Nigeria.
• S/he will ensure smooth, timely, and compliant implementation across the PARTNER program implementation states.
• S/he will work closely with the MEL Officer, CARM Officer and Operations staff (including finance and operations) to ensure that activities are implemented according to schedule, budget and required quality.

Essential Job Responsibilities
Strategy & Vision:

• Support technical aspects of the peace-building and EWER system strengthening in Nigeria by assisting with the development of activities/agendas/curricula as appropriate.
• Facilitate and co-facilitate community meetings, events, and training as required.
• Ensure implementation of activities is on time, target and budget.
• Liaise with PARTNER implementing partner organizations and potential resource persons as needed.
• Promote the consolidation of national integrated multi-threat Early Warning and Early Response systems strengthening in Nigeria.
• Support the standardization of alerts for different threats and harmonization of key messages.
• Support the expansion of the community-based EWER system including consideration of gender and vulnerable groups.
• Ensure that program implementation is responsive to community needs, meets targets, and is carried out in line with best practices.
• Establish and maintain effective program reporting and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use.
• Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate.
• Ensure effective community engagement to create enabling environment and ownership.
• Submit weekly program updates including success stories to the supervisor.
• Update Program Issue Log, Risk Register & Incident Tracker as appropriate.
• Ensure the program filing system is in place, adheres to internal and donor regulations and filing is regularly maintained
• Adhere to all MC policies related to security, operations and transport/ logistics information.

Program Management:

• Oversee program start-up, management and administration. Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
• Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
• Confirm beneficiaries are effectively targeted according to transparent criteria.
• Develop partnership frameworks, partner agreements/Memorandum of Understandings, and oversee partner capacity building.
• Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate. Certify all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
• Ensure program strategies and activities represent global good practice in EWER
• Supervise and/or review the work of program consultants.
• Coordinate with procurement, logistics, security, administration, and human resources teams to ensure operational systems support field activities.
• Fulfil Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.

Team Management:

• Assist team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Mentor the PARTNER Consortium team including clear delineation of responsibilities and authority
• Hire, orient and lead team members as necessary.

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps’ regulations.
• Create and maintain systems to ensure effective and transparent use of financial resources for timely and informative reporting in line with program, donor and Mercy Corps’ needs.
• Ensure systems are in place for the capacity development of PARTNER Sub grantees.

Influence & Representation:

• Represent Mercy Corps at government, donor, NGO and other relevant events, in close coordination with the EWER Technical Manager.
• Coordinate activities with consortium partners, subgrantees, local government and other implementers, as well as with other Mercy Corps programs.
• Strengthen the Convening powers of the PARTNER Project Consortium to bring together key actors in the EWER.

Security:

• Work closely with the country team’s security focal point to develop and maintain systems that promote the safety and security of all team members.
• Ensure that programs are designed and implemented with a clear analysis and understanding of security.
• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
• Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and State Manager on any threats to MC staff and activities; follow up on incidents/security threats in areas of operation.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility:

• None

Accountability:

• Reports Directly To: EWER Technical Manager
• Works Directly With: Program Officer, MEL Officer, PARTNER consortium members, other program managers in-country, finance and operations teams.

Knowledge and Experience

• B.Sc / B.A or equivalent in Conflict Management, Social Sciences, International Development or other relevant fields.
• A minimum of 4 years of experience working in the non-profit sector preferably on peace-building and EWER systems.
• Experience working in rural areas in Nigeria, particularly in target states of PARTNER.
• Experience working in a multi-organizational team (international and national partners) is a plus
• Strong written and oral communication skills in English required, including report development, writing and editing. Knowledge of Hausa is strongly preferred.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members.
• Experience engaging with State and Local Government authorities, religious leaders and local partners.
• Experience managing community-based peace-building and EWER interventions.
• Strong training and capacity-building experience.
• Demonstrated understanding of the conflict dynamics in the Middle Belt & Northwest Nigeria.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
• Demonstrate strong emotional intelligence.
• Excellent oral and written skills and computer skills.
• Fluency in English; fluency in local languages required.

Success Factors:

• S/he will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive communication skills and proven experience with capacity building.
• S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
• Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

Living Conditions / Environmental Conditions:

• The position is based in Abuja and requires travel to project states. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectivesand authentic selves, reaches their potential as individuals and teams, and collaborates to do the best workof their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination based on race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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Program / Department Summary

• Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria. With funding from the Bureau of Humanitarian Affairs (BHA), Mercy Corps will continue its engagement in several interventions including but not limited to food assistance, non-food items, protection, livelihoods, WASH and capacity building of humanitarian response actors.
• Mercy Corps is scaling up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area under the project titled Addressing Diverse and Acute Primary Threats (ADAPT) to Human Security in North-Eastern Nigeria.

General Position Summary

• The Gender and Protection Program Assistant is responsible for assisting in the implementation of Protection sector activities including helping in developing strategies for protection activities across deep field sites.
• With the support of the Protection Coordinator, s/he will also advise and build the capacity of other sector teams in Maiduguri and deep field if need be on protection mainstreaming and best practices. S/he will report directly to the Protection Coordinator and will work closely with other field teams and other sectors.

Essential Job Responsibilities
Strategy & Vision:

• Support in the implementation of protection activities and ensure adequate protection mainstreaming across program field locations;
• Support in developing activity work plans and management of weekly and monthly activity implementation related to protection;
• Ensure that program implementation mainstreams gender and protection in coordination with other sectors in line with best practices;
• Facilitate monthly review and reflection meetings with the protection field team at least once a month;
• Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use;
• Manage and ensure all program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained;
• Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.
• Collate all field reports and harmonize on a monthly basis
• Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and Protection Coordinator on any threats to MC staff and activities.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission.
• Other duties as assigned.

Program Management:

• Support program startup and ongoing program management and administration of teams across various field locations.
• Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
• Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
• Support in developing program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process as well as psychosocial and capacity building of partners.
• Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
• Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
• Fulfil Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
• Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
• Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

Influence & Representation:

• Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility:

• None

Accountability

• Reports Directly To: Protection Coordinator
• Works Directly With: Finance, Program, MEL, and Operation Teams.

Knowledge and Experience

• Diploma in relevant field required.
• 1 year of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general gender and protection mainstreaming experience & knowledge required.
• Experience with conducting gender analysis, protection assessments, monitoring and evaluation and other learning efforts required.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills
• Excellent oral and written skills and computer skills
• Fluency in English and Hausa is required.

Success Factors

• The successful candidate will have a can-do attitude. Ideally, s/he will be very committed and willing to learn and work in remote locations. S/he is a problem solver, an effective community mobilizer who is adept at successfully dealing with issues of complexity. S/he is an active listener and contributor, working to create a strong team that shares ideas and learn.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectivesand authentic selves, reaches their potential as individuals and teams, and collaborates to do the best workof their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination based on race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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Program / Department Summary

• Mercy Corps Nigeria is one of the sub-partners in a CRS-led consortium planning to deliver a 38 million USD, 24-month humanitarian and early-recovery activity in Borno State titled Transitioning Households to Recovery from Vulnerability (THRIVE).
• THRIVE will provide context-specific multi-sectoral humanitarian assistance with the goal of saving lives and initiating early recovery in four wards in Borno State, Jere LGA: Mairi, Mashamari, Dusuman, and Maimusari.
• Across the 24- month period, THRIVE will reach over 300,000 unique participants with a humanitarian and recovery intervention covering ten sectors: Food Assistance, Health, Multi-purpose Cash Assistance, Shelter & Settlement, Nutrition, WASH, Protection, Agriculture & Econ. Recovery and Market Systems (ERMS).
• Other partners in the THRIVE consortium are WINN, Salient Humanitarian Organization, Justice Development & Peace Commission (Maiduguri) and Herwa Community Development Initiative (HECDI), Maiduguri.

General Position Summary

• The Senior Program Officer Business Development ensures implementation of THRIVE activities is on time, on scope, and on budget.
• Using effective systems to reach desired program impact, s/he is responsible for the daily, weekly, and monthly planning of staff, field volunteers and partners to fulfil THRIVE’s activities.
• Responsible for the day to day implementation of THRIVE program Early recovery and Market System (ERMS) activities in the assigned LGAs, the Senior Program Officer effectively coordinates activities and staff members working in the LGA, engages communities in program activities, manages the community, government, and partner relationships, promotes the effective integration of M&E systems into activities, uses data to identify and address program performance gaps, ensures quality program delivery, and takes a lead in addressing community concerns.

Essential Job Responsibilities
Strategy & Program Management:

• Manage and supervise day to day implementation of THRIVE program Early recovery and Market System (ERMS) activities and ensure activity implementation is on time, on scope, and on budget.
• Lead and or supervise capacity building activities on business development and VSLA through formal training, on-job mentorship, and supportive supervision to ensure that it is adopted and practised.
• Support the design, formalization, and management of ERMS activity standard operating procedures, tools & activity workplans (Daily, Monthly and Quarterly).
• Support creation of multi-skills training and resources and lead the development and implementation of vocational skills, entrepreneurship, and other training modules.
• Lead the implementation of cash grants for livelihood start-ups among women and Youth.
• Coordinate and or supervise community mobilization and sensitization activities that promote ERMS activities.
• Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
• Provide team members with information, tools, and other resources to improve performance and reach objectives.
• Raise procurement requests to initiate procurement process following MC policy and periodically evaluate and update project procurement and supply needs.
• Draft monthly financial forecast and quarterly financial need forecast in line with the detailed project activity plan/Monthly activity plans.
• Consolidate and submit quality ERMS and related activity reports (including success stories and lessons learned reports).
• Closely collaborate with nutrition and agriculture sector teams at the field level to ensure Early Recovery and Market System activities are nutrition-sensitive. Discuss and follow up on any technical problems and brainstorm solutions.
• With the support of the M&E team, monitor and report on program progress and submit weekly, monthly, bi-annual, and annual reports.
• Provide team members with information, tools, and other resources to improve performance and reach program objectives.
• Provide technical support to sector-related assessments, surveys, and research
• Serve as technical focal person for all field level engagements.

Team Management:

• Track project teams’ daily attendance and validate monthly attendance for the supervisee.
• Communicate with HR for necessary staff meetings, performance reviews, appraisals
• Work with the team to develop a detailed project implementation plan and orient the project teams on their roles and responsibilities
• Identify specific technical gaps in project implementation teams and in liaison with the Technical Advisor organize internal training for them.
• Organize area level weekly ERMS team meetings and provide feedback on improvements, gaps and standardization of the service provision and reporting.
• Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.

Influence and Representation:

• Identify, build, and manage collaborative partnerships with the community, government, private sector, and other stakeholders
• Communicate effectively to ensure overall project targets are met.

Security:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values always and in all in-country venues.

Supervisory Responsibilities:

• Business Development Officer, Assistants

Accountability:

• Reports Directly to: Early Recovery and Agriculture Program Coordinator
• Works Directly with: Program Team, Finance and Operations, Human Resources

Knowledge and Experience

• Minimum of a Bachelor’sDegree in a relevant field; MA/MS/MBA or equivalent is a plus.
• Minimum of 5 years experience in livelihood programming centred around early recovery and Market system development in a resource-challenged setting.
• Substantial hands-on experience in social and Behaviour change programming is required.
• Familiarity with the intervention areas.
• Knowledge of livelihood programming assessments and or surveys is a plus.
• Microsoft Office Skills (Outlook, Excel, PowerPoint, Word).
• Excellent analytical, written, and oral communication skills.
• Willing and able to be based within remote areas, where services are limited.
• Strong interpersonal skills and ability to work as part of a team, including cross-cultural teams.
• Fluency in Hausa, Kanuri and English.

Success Factors:

• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
• S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values always and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectivesand authentic selves, reaches their potential as individuals and teams, and collaborates to do the best workof their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination based on race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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Program / Department Summary

• The Shelter Intern is responsible for supporting the management of all shelter applied research and studies activities in Maiduguri and deep field locations in liaison with relevant team members.
• Prepare project/contracts related documentation such as periodic progress reports, site monitoring reports, stakeholder meeting minutes, Contractor’s bills review reports, certifications, etc.
• Preparation of payment documents and work progress records for the review of the contractors
• Works closely with contractors in the field to provide technical support and guidance.
• Ensures that items procured meet specifications of the end-user while adhering to donor and Mercy Corps procurement guidelines and in a timely manner.
• Support in preparation of project implementation plans.
• Develop and maintain working relationships and coordinate with relevant stakeholders involved in the applied research and studies initiative.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

• B.Eng in Civil Engineering, or other related fields.
• Experience working on similar technical research with strong educational background is required.
• Experience working with local stakeholders is required.
• Ability to effectively represent the organization and its interests to a diverse range of stakeholders, including local and international government officials, local civil society organizations, donors, other international organizations, the media and the community.
• Good organizational and program management skills and the ability to anticipate program needs.
• Demonstrated proficiency with the MS Office and design software (i.e., Word, Excel, PowerPoint, AutoCAD) is required, with a strong focus on Excel.
• Ability to analyze databases resulting from surveys.
• Excellent oral and written English skills are an advantage, with local language skills a bonus.
• Proven experience working in an insecure environment and through remote management.
• Fluency in English, Kanuri, Hausa, and other relevant local languages is desirable.

Success Factors

• The successful candidate will combine curiosity and a strong willingness to learn in the shortest possible time which will enable the candidate to meet the expectations of this role. The candidate should be equipped with the additional attribute of a “want-to-do” attitude. S/he will be an effective communicator, self-motivated with dedication towards deliverables and commitment to deliver with limited time and resources. S/He will be highly motivated, with initiative, and capable of working with limited direct supervision. S/he will be willing to conduct several days-long field travels and work in an ethnically and culturally diversified and fast-growing team.
• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive, and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and, have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

Living Conditions / Environmental Conditions:

• The position will be based in Maiduguri with frequent travels across deep field locations in Borno State.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectivesand authentic selves, reaches their potential as individuals and teams, and collaborates to do the best workof their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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Program / Department Summary

• Mercy Corps Nigeria is one of the sub-partners in a CRS-led consortium planning to deliver a 38 million USD, 24-month humanitarian and early-recovery activity in Borno State titled Transitioning Households to Recovery from Vulnerability (THRIVE).
• THRIVE will provide context-specific multi-sectoral humanitarian assistance with the goal of saving lives and initiating early recovery in four wards in Borno State, Jere LGA: Mairi, Mashamari, Dusuman, and Maimusari.
• Across the 24- month period, THRIVE will reach over 300,000 unique participants with a humanitarian and recovery intervention covering ten sectors: Food Assistance, Health, Multi-purpose Cash Assistance, Shelter & Settlement, Nutrition, WASH, Protection, Agriculture & Econ.
• Recovery and Market Systems (ERMS). Other partners in the THRIVE consortium are WINN, Salient Humanitarian Organization, Justice Development & Peace Commission (Maiduguri) and Herwa Community Development Initiative (HECDI), Maiduguri.

Essential Job Responsibilities
Strategy & Program Management:

• Originate ideas for self and others and test those ideas.
• Share information and work with colleagues to create innovations in the team’s work.
• Facilitate effective communication of information to various audiences using a variety of techniques, ensuring the information is tailored to the audience.
• Following up on new business opportunities and leading where necessary community meetings, and business partner meetings for THRIVE program.
• Identifying synergies between third parties and linking them to forge productive new relationships.
• Support market actors in assessing relevant information about market potential and opportunities to improve their businesses.
• Facilitating market linkages that provide vulnerable groups access to useful secondary services that markets provide when functioning well.
• Support mother unit and smallholder poultry farmers to develop a clear business plan that will accommodate innovative and/or new business approaches.
• Facilitate access to the required knowledge and skills, so that mother unit and SHPF businesses have the confidence to adopt new practices and have the ability to do so successfully.
• Facilitate linkages between mother units and financial institutions.
• Support the establishment and strengthening of groups of smallholder poultry farmers to form market-oriented enterprises that enable them to engage more effectively in an emerging market system; train the group on VSLA/SILC methodology and other business and financial management.
• Contribute to effective program reporting, monitoring and evaluation systems for both internal and external use in coordination with the other program staff.
• Adherence to all MC policies and procedures as outlined in MC policies and procedure manuals.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission in the country of operation.
• Other duties as assigned.

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps regulations related to programming.
• Responsible for expenditure tracking of activities carried out in the field.

Influence and Representation:

• Identify, build, and manage collaborative partnerships with the community, government, private sector, and other stakeholders.
• Communicate effectively to ensure overall project targets are met.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
• Work closely with Mercy Corps Nigeria country team’s security focal point to develop and maintain systems that ensure the safety and security of the team in all aspects of its implementation process.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility:
Business Development Assistant:

• Reports Directly To: SPO Business Development
• Works Directly With: Finance, Program, MEL, Operations, and support team

Qualifications, Knowledge and Experience

• BA / BSc in relevant field required.
• 3-4 years of experience working in the private sector, development sector, and general program management experience required.
• Experience in business plan development and financial model development is required.
• Previous experience working with savings groups and/or cooperatives is desired.
• Ability to gather evidence (quantitative and qualitative data), evaluate it, theorize trends, and develop insights.
• Ability to prioritize and plan activities based on achieving long-term outcomes.
• Ability to make confident decisions quickly and shows good judgment in ambiguous situations
• Ability to work under pressure.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills.
• Experience working with multiple stakeholders to identify smallholder poultry farmers according to the criteria required.
• Experience with conducting assessments, monitoring and evaluation and other learning efforts required.
• Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media, and the public.
• Commitment to renewing and maintaining knowledge of best practices.
• Demonstrated training and facilitation experience.
• Excellent oral and written skills and computer skills
• Fluency in English; fluency in Hausa is required.

Success Factors:

• Strong Work Ethic, having the ability to learn the most efficient way of learning the most efficient way to complete tasks and finding ways to save time while completing daily assignments.
• Dependability and Responsibility, having the ability to come to work on time, are there when they are supposed to be and are responsible for their actions and behaviour.
• Adaptability, being adaptable and maintaining flexibility in completing tasks in an ever-changing workplace.
• Mercy Corps team members represent the agency both during and outside work hours.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis.
• We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination based on race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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Program / Department Summary

• Waves of resource-based, ethnic, and sectarian conflict, rising criminality and banditry, and expanding violent extremism are rendering North Central and Northwest Nigeria increasingly insecure.
• While multiple initiatives seek to address the complex causes of violence, community and security responses to drivers and triggers are often piecemeal at best, and ineffectual at worst. Existing Early Warning and Early Response (EWER) systems suffer from slow responses, poor coordination, top-down mandates that limit community ownership, weak dispute resolution skills among responders, little political and financial investment, leadership structures that exclude women and youth, and scant rigorous evidence. The result of ineffective EWER systems is that unchecked, violence proliferates.
• To examine and mitigate these barriers, Peace Action for Rapid and Transformative Nigerian Early Response (PARTNER) will pursue a bold approach to collaboration across local, international, government, non-government, community, state, and security stakeholders. Our consortium of Government Agencies and CSOs will be led by Mercy Corps in a mentorship capacity in Years 1 and 2, after which local partners will assume leadership, working hand-in-hand with other consortium members.
• Local ownership, fueled by iterative organizational performance assessment and capacity strengthening, will inform each component of the proposed sustainable, flexible, and evidence-based national EWER system that builds on existing locally-led and gender-sensitive conflict management mechanisms for vertical integration; incentivizes quick responses through horizontal coordination; and fosters increased trust in security and government actors to promote inclusive and collective action.
• By embedding EWER innovations within formal structures from the beginning, PARTNER will increase Nigeria’s self-reliance in leading a holistic, coordinated, and effective effort to promote sustainable peace.

General Position Summary

• Based in the office of the West Africa Network for Peacebuilding (WANEP), the Senior Program Officer EWER will be responsible for the day-to-day implementation of the PARTNER program in WANEP.
• S/he will support the implementation of activities by WANEP related to capacity building for various stakeholder groups. The Senior Program Officer EWER provide support to all other activities related to the PARTNER Early Warning and Early Response system strengthening in Nigeria. S/he will ensure smooth, timely, and compliant implementation across the PARTNER program implementation states.
• The Senior Program Officer EWER will liaise frequently with EWER Technical Advisors of implementing partners, establishing standards in support of strategic interventions, development and planning of the Early Warning and Early Response systems for the PARTNER program.
• S/he will be required to establish and manage relationships with other stakeholders.
• The Senior Program Officer EWER will liaise with the EWER Technical Manager and the MEL Advisor to promote the articulation of the technical processes of data acquisition, data sharing, threat modelling and forecasting in support of the PARTNER program EWER strengthening systems in Nigeria.
• S/he will ensure smooth, timely, and compliant implementation across the PARTNER program implementation states.
• S/he will work closely with the MEL Officer, CARM Officer and Operations staff (including finance and operations) to ensure that activities are implemented according to schedule, budget and required quality.

Essential Job Responsibilities
Strategy & Vision:

• Support technical aspects of the peacebuilding and EWER system strengthening in Nigeria by assisting with the development of activities/agendas/curricula as appropriate.
• Facilitate and co-facilitate community meetings, events, and training as required.
• Ensure implementation of activities is on time, target and budget.
• Liaise with PARTNER implementing partner organizations and potential resource persons as needed.
• Promote the consolidation of national integrated multi-threat Early Warning and Early Response systems strengthening in Nigeria.
• Support the standardization of alerts for different threats and harmonization of key messages.
• Support the expansion of the community-based EWER system including consideration of gender and vulnerable groups.
• Ensure that program implementation is responsive to community needs, meets targets, and is carried out in line with best practices
• Establish and maintain effective program reporting and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use
• Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate
• Ensure effective community engagement to create enabling environment and ownership.
• Submit weekly program updates including success stories to the supervisor.
• Update Program Issue Log, Risk Register & Incident Tracker as appropriate.
• Ensure program filing system is in place, adheres to internal and donor regulations and filing is regularly maintained
• Adhere to all MC policies related to security, operations and transport/ logistics information.

Program Management:

• Oversee program start-up, management and administration. Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
• Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
• Confirm beneficiaries are effectively targeted according to transparent criteria.
• Develop partnership frameworks, partner agreements/Memorandum of Understandings, and oversee partner capacity building.
• Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate. Certify all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
• Ensure program strategies and activities represent global good practice in EWER.
• Supervise and/or review the work of program consultants.
• Coordinate with procurement, logistics, security, administration, and human resources teams to ensure operational systems support field activities.
• Fulfil Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.

Team Management:

• Assist team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Mentor the PARTNER Consortium team including clear delineation of responsibilities and authority
• Hire, orient and lead team members as necessary.

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps’ regulations.
• Create and maintain systems to ensure effective and transparent use of financial resources for timely and informative reporting in line with program, donor and Mercy Corps’ needs.
• Ensure systems are in place for the capacity development of PARTNER Sub grantees.

Influence & Representation:

• Represent Mercy Corps at government, donor, NGO and other relevant events, in close coordination with the EWER Technical Manager.
• Coordinate activities with consortium partners, subgrantees, local government and other implementers, as well as with other Mercy Corps programs.
• Strengthen the Convening powers of the PARTNER Project Consortium to bring together key actors in the EWER.

Security:

• Work closely with the country team’s security focal point to develop and maintain systems that promote the safety and security of all team members.
• Ensure that programs are designed and implemented with a clear analysis and understanding of security.
• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
• Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and State Manager on any threats to MC staff and activities; follow up on incidents/security threats in areas of operation.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility:

• None.

Accountability

• Reports Directly To: EWER Technical Manager
• Works Directly With: Program Officer, MEL Officer, PARTNER consortium members, other program managers in-country, finance and operations teams.

Knowledge and Experience

• B.Sc / B.A or equivalent in Conflict Management, Social Sciences, International Development or other relevant fields.
• A minimum of 4 years of experience working in the non-profit sector preferably in conflict management/peacebuilding and community development.
• Experience working in rural areas in Nigeria, particularly in target states of PARTNER.
• Experience working in a multi-organizational team (international and national partners) is a plus.
• Strong written and oral communication skills in English required, including report development, writing and editing. Knowledge of Hausa is strongly preferred.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members.
• Experience engaging with State and Local Government authorities, religious leaders and local partners.
• Experience managing community-based peacebuilding and EWER interventions.
• Strong training and capacity-building experience.
• Demonstrated understanding of the conflict dynamics in the Middle Belt & Northwest Nigeria.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
• Demonstrate strong emotional intelligence.
• Excellent oral and written skills and computer skills.

Success Factors

• S/he will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive communication skills and proven experience with capacity building.
• S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

Living Conditions / Environmental Conditions

• The position is based in Abuja and requires travel to project states. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectivesand authentic selves, reaches their potential as individuals and teams, and collaborates to do the best workof their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination based on race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.