Job Opportunities at IpNX Nigeria Limited

Job Description

• As a Telecom Engineer, you will play a crucial role in designing, implementing, and maintaining telecommunications systems and networks.
• Your expertise will contribute to ensuring seamless communication and connectivity for both internal and external stakeholders.
• You will be responsible for analyzing technical requirements, developing solutions, and collaborating with cross-functional teams to deliver efficient and reliable telecommunications infrastructure.
• Your duties will encompass network design, configuration, troubleshooting, and performance optimization, as well as staying abreast of industry trends and emerging technologies to enhance the organization's communication capabilities.

Key Responsibilities

• Design and develop telecommunications systems, including network architecture, hardware, and software components.
• Configure and maintain telecommunication equipment, such as switches, routers, servers, and VoIP systems.
• Collaborate with internal teams to define technical requirements and design solutions that meet business needs.
• Perform network troubleshooting, diagnosis, and resolution to ensure uninterrupted communication services.
• Monitor network performance and implement optimizations to enhance reliability and efficiency.
• Ensure compliance with industry standards, security protocols, and regulatory requirements.
• Stay informed about emerging technologies and trends in the telecommunications field to recommend innovative solutions.
• Plan and execute network upgrades, expansions, and migrations.
• Document system configurations, changes, and maintenance procedures.
• Provide technical support and guidance to internal teams and end-users regarding telecommunication issues.

Qualifications

• Bachelor's Degree in Telecommunications, Electrical Engineering, or related field (or equivalent experience).
• Strong understanding of telecommunications principles, protocols, and technologies.
• Proficiency in network design, configuration, and troubleshooting.
• Familiarity with VoIP systems, data transmission, and network security.
• Excellent problem-solving skills and the ability to work well within cross-functional teams.
• Strong communication skills to convey technical information effectively.
• Knowledge of industry standards and regulatory compliance.
• Experience with network monitoring tools and performance optimization.
• Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+, etc.) are a plus.
• Willingness to adapt to changing technologies and industry trends.
• Join our team as a Telecom Engineer and contribute your expertise to the enhancement of our telecommunications infrastructure, ensuring reliable and efficient communication for our organization.

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Purpose of the Job

• The Accounts Manager will maintain and grow the business and client base, build and maintain relationships with existing and potential clients, develop strategic solutions, and focus on growing and developing existing clients.

Deliverables Expected
Key Results:

• Maintain Strategic Leadership within Key Accounts
• Develop and implement marketing strategies
• Interact with key decision makers
• Provide annual plan for increasing share of wallet
• Develop a deep understanding of the client's priorities
• Develop and implement effective account strategies
• Maintain knowledge of competing products/services
• Maintain data and information relevant to key accounts
• Maintain good public relations with current and prospective customers
• Ensure profitable sales volume and strategic objectives are met
• Co-ordinate with relevant teams for excellent service delivery
• Collaborate with Customer Care and Resource Management teams
• Define project scope and work on project specifications
• Identify and develop target list of vertical markets
• Understand business objectives, challenges, and opportunities
• Prepare pricing documentation for products/services
• Develop cross-selling relationships within assigned accounts
• Collate and manage industry data for analytics
• Provide necessary sales reports, budgets, and market analysis
• Drive business opportunities and lead database analysis
• Drive the understanding of customer needs
• Provide support to account teams and work with internal departments
• Maintain and develop prospective client and stakeholder network
• Develop integrated marketing strategies and tactical plans
• Generate and drive insight for internal and client audiences
• Enable customers to meet corporate goals and revenue targets
• Understand and lead the client's account planning cycle
• Grow and develop existing framework accounts
• Provide strategic CSR thought leadership
• Influence cross-functional internal partners
• Represent the business at conferences and exhibitions
• Accurate reporting of relevant market information
• Drive and participate in meetings and contribute ideas
• Understand industry trends and conduct competitor analysis
• Drive business engagements and high-level meetings
• Drive revenue opportunities within each client's portfolio
• Research customer wants and needs and provide solutions
• Conceive, organize, and implement sales strategies
• Ensure financial strategies are aligned with client objectives
• Handle client inquiries and resolve complaints effectively
• Build and maintain productive business relationships
• Achieve budget targets for specific accounts
• Deliver new business growth and maximize revenue generation
• Maintain knowledge of new products and services
• Consistently achieve sales targets and revenue goals
• Lead new business pitches and on-board new clients
• Convert leads and obtain necessary documentation
• Ensure regular follow-up and customer satisfaction
• Comply with regulatory policies and control procedures
• Achieve performance targets and identify business opportunities

Key Competencies / Educational Qualifications & Functional Skills

• Bachelor's Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2/Upper Credit)
• Ability to penetrate accounts and meet with stakeholders
• Strong analytical and problem-solving skills
• Excellent research, PowerPoint, and Excel capabilities
• Impeccable analytical and business judgment

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Purpose of the Job

• The Account Manager's primary responsibility is to maintain and grow the business and client base on an ongoing and project basis.
• The role involves creating and maintaining relationships with existing and potential clients, developing strategic solutions and plans that best fit the business needs within the Lagos Island.
• The Account Manager will build and maintain productive business relationships with key decision-makers to understand the customers' strategic direction and identify opportunities.
• The focus will be on growing and developing existing clients, exploring and driving business opportunities that will give ipNX a larger share of the customers' wallets.

Deliverables
Expected Key Results:

• Maintain Strategic Leadership within Key Accounts
• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
• Develop and implement marketing strategies to ensure coherent and consistent strategies in all serving and maintenance transactions and relationships.
• Interact with key decision-makers, initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
• Provide an annual plan on how to increase share of wallet and win new business within each allocated account.
• Develop a deep understanding of the client's priorities, strategies, and ensure ipNX adds value across the broader organization.
• Develop and implement effective account strategies, including relationship mapping, opportunity pipeline management, and generation of service offerings.
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses to best service and motivate key accounts.
• Maintain data and information relevant to key accounts for analyses influencing account-specific decision-making.
• Provide forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
• Maintain good public relations with current and prospective customers within the Accounts.
• Ensure profitable sales volume and strategic objective targets are met for the assigned key accounts.
• Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer.
• Collaborate with Customer Care and Resource Management teams to meet account performance objectives and key accounts' expectations through cross-functional efforts.
• Define project scope, estimate, write proposals, and work with stakeholders to create project specifications and time plans.
• Identify and develop a target list of vertical markets for business development.
• Develop innovative and differentiating products and services for the region in collaboration with the marketing team.
• Prepare pricing documentation for the business's products/services and secure appropriate approvals prior to sending commercial proposals to key accounts.
• Develop cross-selling relationships within assigned accounts and develop value propositions for differentiating product offerings.
• Collate and manage robust industry data for analytics.
• Provide management with necessary sales reports, budgets, sales plans, and market analysis for the sector.
• Drive business opportunities to increase the organization's share of the customers' wallets within the sector.
• Understand and drive the understanding of clients within the account and have a thorough understanding of how to manage and grow relationships between ipNX and the client for opportunities and profitable growth.
• Work with internal departments to develop integrated solutions and expand the services provided to the end-user.
• Generate and drive insight for internal and client audiences around media, brands, consumers, and experiences.
• Drive the understanding of customers' needs and provide solutions that answer their needs and wants.
• Dedicate time to relationship affinity, exploring, understanding, and determining customer needs and provide solutions to meet identified customer needs, utilizing various support functions within the organization.
• Provide useful feedback to management on the perception of customers about procedures, service delivery, and quality of products and services.
• Build and maintain productive business relationships with decision-makers to understand customers' strategic direction and identify opportunities.
• Oversee formal funnel/pipeline management and diligence on proactive and reactive opportunities.
• Coordinate, facilitate, and oversee the achievement of the budget for specific accounts.
• Participate in the strategic account planning process to decide upon specific financial targets, performance objectives, account management standards, and critical milestones.
• Drive new business growth and maximize revenue generation across ipNX's products.
• Lead new business pitches and be responsible for the effective onboarding of new clients.
• Ensure all clients are onboarded appropriately, including required documentation completeness and accuracy.
• Achieve performance targets for specific accounts and the allocated sector through partnerships within the industry and region.
• Demonstrate (Key Competencies):

Educational Qualifications & Functional Skills

• Bachelor's Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2/Upper Credit).
• Ability to penetrate accounts and meet with stakeholders within accounts/sectors.
• Structured thinker with a strong analytical approach.
• Excellent research, problem-solving, and analytical skills, including excellent PowerPoint and Excel capabilities.
• Understanding of the local dynamics of the region.
• Ability to bring intel that will lead to increased sales.
• Expert understanding of best practice account management with the ability to implement strategic and tactical initiatives.
• Creative, upbeat, and innovative with effective communication skills.
• Proven track record in business development and client relationship management in a highly competitive Business to Business (B2B) environment.

Work Experience:

• At least 5 years of Key Account Management experience.
• 5-7 years of experience in managing strategic accounts.
• Proven experience in driving opportunities through to revenue.
• Strong commercial acumen in managing pipeline and coaching teams through the sales process.
• Strong knowledge of Pursuit or another relationship/sales methodology.
• Exhibits sound business judgment, ability to influence others, and a proven track record of data-driven analyses.
• Experience working in large matrixed environments with cross-functional collaboration.
• Experience in the region and selling various product portfolios.
• Experience in strategic Key Account planning and building strong relationships with Key Accounts stakeholders.
• Leadership experience with a strong business acumen and knowledge of the technical market landscape.
• Experience in Client Management & Growth Strategies of an assigned portfolio of clients.
• Proven results in successfully closing new business, ideally selling to blue-chip companies in the region.

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

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Purpose of the Job

• To daily provide leadership and direction required to ensure that customer relationships are developed and maintained by providing excellent products and services that add value to the customer while minimizing costs and risk to the company.
• The role will combine the use face-to-face sales activities and management of the activities of Accounts in allocated territory, to gain market share and increase the awareness, appreciation, and understanding of the IPNX Brand.
• The Territory Manager will be the main communication conduit between IPNX and the specific business served in the area. ·To establish and drive individual annual target of assigned team members.

Deliverables
Expected Key Results Key Activities:

• Maintain Industry/ Regional Strategic Leadership for improved business Performance
• Drive sales goals for the region and partner with respective stakeholders that will support the success of the business within specified sectors/regions.
• Execute business operational strategy and performance measures in line with company, segment, region and market goals.
• Maintain, deliver and present forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the region.
• Cultivate and maintain strong relationships with all constituents (producers, plan sponsors, providers, customers, regulatory agencies).
• Maintain good public relations with current and prospective institutional customers.
• Drive change management and business transformation efforts, to support strategic changes.

Business Profitability:

• Analyze competitive environment to support and improve pricing, services and product development strategies as well as sales efforts.
• Develop cross selling relationships within Corporate accounts and develop value propositions for differentiating product offerings.
• Collate and manage robust Industry/ regional data for analytics.
• Provide Management with the necessary sales reports, budgets, sales plan, and market analysis for the region.
• Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer.
• Drive business opportunities that will give the organization a larger share of the Customers’ wallets within the region.
• Co-ordination and support of regional client-initiated Request for Proposal (RFP), Request for Information (RFI) and Request for Tender (RFT).

Thorough Understanding of Customers’ needs:

• Accountable for leveraging IPNX’s products and services as a means of enabling specific customers within sectors/ meet corporate goals and revenue targets.
• Ensure reports contribute to business insight and decision-making, and minimize overall report burden.
• Drive the modelling and development of recommendations for opportunity sizing, allocations, and alignments within the region.
• Maintain thorough knowledge of existing and emerging 3rd party data sources as needed for analytics.
• Provide expert input in identifying product/service integration opportunities and driving relationships beyond the “brick model” vision and values.

Business Development:

• Identify cross-selling products and services opportunities for high value low risk customers and other profitable customer segments.
• Drive and participate regional meetings and offer valuable ideas contributing towards the growth of the business.
• Understand industry trends and competition/competitor’s analysis for decision making.
• Drive business engagements and initiate high level meetings in key accounts within the region.
• Identify and leverage potential business opportunities seeking necessary support from Business Operations Head and participate in all business growth initiatives in the sector / region.
• Increasing the revenue opportunity within each client’s business portfolio as it relates to utilizing additional IPNX ‘s services or product offerings.

Relationship Management:

• Build and maintain productive business relationships with decision makers to understand the Customers’ strategic direction and identify opportunities.
• Lead, implement, and communicate the sales strategies and coordinate the action plans. Manage the execution of team sales plan to achieve sales targets as defined by the Division.
• Oversee formal funnel / pipeline management and diligence on proactive and reactive opportunities.
• Develop and implement marketing strategies and ensure that coherent and consistent strategies are employed in all serving and/or maintenance transactions and relationships within Lagos Island Region.
• Customer service delivery and relationship management.

Budget Achievement:

• Coordinating, facilitating, developing and overseeing the achievement.
• Maintain adequate knowledge of new products and services within allocated sectors and region and understand competitor strategy to gain market share.
• Consistently close sales and achieve monthly activity KPIs and revenue goals.
• Responsible for increasing the market share of the Corporate business in each particular region & surrounding areas to achieve profit, growth & customer service objectives.

Management of Sector / Industry Team Leads:

• Achieve performance target for the region and for the allocated sectors through partnerships within the industry and region.
• Prepare periodic reports for Regional Head
• Evaluate performance of Account Managers within Lagos Island in line with set objectives.
• Maintain a positive working relationship with the regional account managers to enable smooth workflow, team cohesion and personal growth.
• Generate comprehensive lead list and drive the sale of relevant products and services to corporate clients for specified sectors within allocated region various types.
• Prepare relevant periodic reports for the region and present for decision making.
• Assist a in resolving peculiar business challenges in the region and proffer innovative and strategic solutions.
• Participate in regional meetings and offer valuable ideas contributing towards the growth of insurance business.
• Drive the recruitment, attraction and retention of a diverse workforce and also engage and develop them through mentoring, coaching and making available tools and resources.

Educational Qualifications & Functional Skills

• B.Sc / BA Degree in Business, Finance, Engineering or its equivalent (2.2/Upper Credit Minimum)
• Master’s degree/ MBA
• Ability to penetrate accounts and meet with stakeholders within accounts/ regions/sectors
• Capability to be a structured thinker with a strong analytical approach.
• Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment.
• Excellent quantitative analysis and financial modeling skills; high proficiency in Excel.
• Ability to synthesize information quickly and present insights to senior management.
• Background or demonstrated interest in telecom, technology or media industries.
• Ability to Understand industry trend
• Ability to understand key players and stakeholders within regions / segments
• An active listener, Motivated self-starter, proactive and action-oriented
• Good communication and business writing skills
• Excellent interpersonal, collaboration and problem-solving skill
• Strong persuasive and negotiation skills
• Excellent Presentation skill and customer service capabilities
• Good documentation and process management skills

Work Experience:

• 5-10 years of sales or related experience Sales management experience preferred
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Experience working in large matrixed environments including cross-functional collaboration with a diverse set of stakeholders to get results across multiple groups throughout the organization
• Experience working in the region/sector
• Leadership experience with a strong business acumen and knowledge of the technical market landscape
• Experience in Client Management & Growth Strategies of assigned portfolio of clients
• Have proven results in successfully closing new business, ideally selling to blue chip companies Other Requirements:
• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Dimensions:

• Financial Dimensions
• Budget:
• PO Approval

Other Dimensions:

• No. of vendors
• No. of direct reports
• Impact of position
• Impact on customers (Please select one of the options below):

Type of customers:

• Mainly Internal Mainly External Internal & External
• Approvals
• Reporting Manager Functional Head HR

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Purpose of the Job (Brief)

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc. To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Deliverables (Maximum 5-6 key Responsibilities)
Expected Key Results (Detailed KPIs)
Key Activities:

• Incident Management (First Call Resolution)
• Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
• Receive, log and take ownership of all faults. Respond to Team Lead, Enterprise Service Management
• Network Support Engineer and provide timely, complete and accurate resolution to customer inquiries via email, phone or web calls.
• Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
• Prompt Response to inbound calls and emails.
• Ensure initial call assessment, resolution (if possible) or escalate to the appropriate technical group.
• Identify, document and alert supervisor of trends in customer calls.
• Follow up on unresolved complaint/ open tickets to closure.
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Timely Escalation/feedback to relevant units.
• Liaise with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up to date. Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
• Preparing Technical Reports.
• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
• Prepare daily incidence summary reports.
• Prepare monthly availability reports for customers.
• Generate outage, fault and utilization reports as well as cause analysis/ reason for outage reports.

Demonstrate (Key Competencies) / Educational Qualifications & Functional Skills

• B.Sc / B.Eng Computer Science / Computer Engineering / Electrical-Electronics engineering (2.2/Upper Credit at minimum).
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Candidate must possess excellent customer interface, analytical and presentation skills and be

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• able to influence internal and external organizations.
• Nimble Learning Dimensions Financial

Dimensions:

• Budget: NA
• PO Approval: NA

Other Dimensions:

• No. of vendors: 0
• No. of direct reports: 0

Impact of position Impact on customers Impact on customers (Please select one of the options below):

• Type of customers Mainly Internal Mainly External Internal & External
• Approvals Reporting Manager Functional Head HR

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Purpose of the Job

• The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service.
• He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level.
• Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance.

Deliverables
Expected Key Results
Key Activities:

• Corporate/FOS Incident Management
• Restore service failures for Corporate Customers within 4 hours of its occurrence.
• Understand implementation and integration of technical hardware and software solutions.
• Provide high level system design and the development of proofs of solution and value.

Head, Engineering (Solutions & Research Engineer):

• Restore service failures for Retail Customers within 24 hours of its occurrence.
• Ensure Research & Solutions management, system requirement analysis, option and scenario evaluation are carried out.
• Demonstrate solution-based thinking – leading to quick problem/issue resolution on a day-to-day basis, responding to queries, updating on progress.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance: Plan and execute nodes/segment that require preventive maintenance on the network.
• Ensure consistent Preventive Maintenance
• Plan and execute nodes/segment that require preventive maintenance on the network.
• Conduct collaborative system specifications, system integration, and evaluation of system functions.
• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
• Execute multi-tiered process across prioritized work efforts to optimize execution excellence.
• Proactively identify insight needs driven by strategic imperatives and translate into meaningful strategic recommendations.
• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
• Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.
• Implement an FTTH Monitoring Application to Improve MTTR for Faults
• Audit and collate information for the fiber outside plant network.
• Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
• Monitor network performance and investigate anomalies in the system and resolve issue.
• Optimize network uptime and promptly repair network failures.
• Audit and collate information for the fiber outside plant network.
• Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.
• Research and Report Management
• Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
• Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
• Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers.
• Contribute towards prospect specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
• Execute solutions and use cases that leverage ipNX product integrations that generate business value.
• Research actively the applications of new theories, techniques, and technologies that can drive innovation.
• Critically assess the performance and impact of current products, suggesting and implementing adaptations where appropriate.
• Work with Engineering teams in order to facilitate technology transfer from research to product.
• Perform Monitoring, Backup and Recovery Procedures
• Adhere to controls to provide security for operating systems, software, and data.
• Maintain technical documentation and database information for the all networks and circuits.
• Manage maintenance and repair programs, making sure systems don't break down.
• Ensure new equipment meets regulatory and client’s requirements.
• Participate in relevant training webinars to understand recent release functionality, demonstration environment configuration and behavior.
• Monitor and analyze system performance, such as network traffic, security, and capacity.
• Monitor network performance and investigate anomalies in the system and resolve issues.
• Optimize network uptime and promptly repair network failures.
• Stakeholder Management
• Interface effectively with customers, other departments and managers to resolve customer problems.
• Conduct and support training sessions with members inside and outside of the organization.
• Track contractor performance, including billing against budget and contract.
• Deliver network designs and customer solutions based on a set of requirements.
• Partner with local technical operations staff to maintain, revise, and track process/operations documentation.

Educational Qualifications & Functional Skills

• B.Eng Computer Engineering, B.Eng Electrical Electronics or any IT related Degree. (2.2 / Upper Credit Minimum)
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• MSc involving Engineering, Sciences, Mathematics or similar fields
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Customer centric and stakeholders management
• Good LAN/WAN network design and implementation skills
• Ability to solve complex problems in the shortest available time using honed analytical skills
• Good interpersonal skills with customers, vendors and members of team
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc)
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to
• network related problem and optimize network performance where necessary
• Ability to confidently communicate with personnel at all levels of the organization
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Project management skills also desirable.

Work Experience:

• 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
• Experience presenting technical concepts to a general audience
• Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)
• Previous commercial engineering experience
• Experience in technical consulting and customer handling
• Proven experience in data analytics, statistical methods and models
• Experience and knowledge related to different research methodologies and comfort in how these approaches would work
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality Dimensions

Financial Dimensions:

• Budget
• PO Approval

Other Dimensions:

• No. of vendors
• No. of direct reports

Impact of position

• Impact on customers (Please select one of the options below):
  • Type of customers
• Mainly Internal Mainly External Internal & External:
  • Approvals
  • Reporting Manager
  • Functional Head
  • HR