Job Openings at Jumia Nigeria

Job Objective

The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country.

Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives

Responsibilities

Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives.

Customer Experience: all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, and aftersales (returns / warranties) experience.

Vendor Experience: all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience and payment/finance experience.

The responsibilities are: 

• Day to day team management:  Customer experience, Vendor experience, Customer Service and IT infrastructure
• Leadership: Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted activities and get the required support as many of the Ops projects are transversal.
• Understanding the central improvement projects and ensuring their effective and efficient local execution. 
• Gather detailed feedback from customers & vendors
• Update the central team with feedback synthesis and related necessary improvements
• Lead and implement necessary improvements at a local level. 
• Developing Customer & Vendor Experience awareness across the country’s different services, through proper training and communication channels for centralised actions.
• Leading recruitment activities when necessary. 

Competencies Required 

• Owner mentality and an entrepreneurial drive.
• Proficiency in Microsoft Office (Word, Excel and Power point) tools.
• Working knowledge of Google Office Productivity Tools. 
• Good verbal and written communication skills and presentation skills.
• Good problem-solving skills required.
• Proven ability to manage multiple tasks simultaneously.
• Ability to work to deadlines and targets, can prioritize tasks under pressure.

Qualification & Experience 

• Bachelor’s Degree in any field from a recognised and accredited University.
• 8 years work experience and at least 5-6 years’ work experience at a senior operations management level.
• Deep knowledge of customer/vendor experience best practices in e-commerce or retail industry.
• Excellent interpersonal and influencing skills.
• Problem solving and quick decision-making ability.
• Proven experience in target setting and ability to efficiently manage multifunctional team.
• Ability to get hands-on with the team & results oriented.
• Well organized and excellent communication skills.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Responsibilities

As Head of Seller Acquisition & management, you collaborate with the leadership team in setting the strategy and plan for Marketplace including assortment growth strategy, business development, operations and customer experience, and team. You will deliver against Vendor Acquisition and Selection goals with your team, closely monitor operational performance and escalate and course correct if needed. In particular, you will:

• Analyze opportunities, develop and implement strategies to grow the Marketplace business through new channels and programs.
• Define the drivers of success for these channels, including selection, quality, customer satisfaction, partner health, traffic and operational success.
• Manage over 5000 existing vendors: select products, optimize assortment, monitor and optimize logistics, grow their businesses
• Set a business development strategy to acquire new vendors to enable further growth
• Work closely with the CCO and Category Managers to identify assortment opportunities and key trends (both to be filled by Marketplace)
• Functionally manage 4 sub departments, the department heads and their teams
• Vendor University: ensuring adequate vendor education and training 
• Vendor Relationship Management: managing the communication to sellers, driving the performance of our seller base and ensuring the engagement of our base 
• Outbound team: responsible for calling the sellers as per automatic tickets raised  
• Acquisition: responsible for acquiring and managing our seller base 
• Define business strategies and tactics to improve seller performance through the use of analytic tools, reporting, and knowledge bases. 
• Generate value for marketplace sellers, evolving the tools, capabilities, and partnering with cross functional teams to drive technical product improvements. 
• Drive seller adoption of new tools and capabilities to improve performance. 
• Evolve operating plans for vendor support and triage to improve seller satisfaction and sales productivity
• Reporting to the CCO and also working closely with the CEO, COO & CFO. 

Key Qualifications

• MBA from a top tier business school preferred
• +8 years’ work experience in leading a business unit, major functional program, ideally with full P&L responsibility and commercial / business development focus
• Proven skills in creating forecasts, budget planning, target setting, detailed reporting
• Proven track record in business development at scale, covering project management and potentially also sales/account management
• General manager/owner mentality and an entrepreneurial drive
• Strong ability to operate in a matrix environment, collaborate with various stakeholders in different locales and functions effectively, and manage multiple priorities simultaneously
• Deep understanding of eCommerce/Marketplace 

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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Responsibilities

As SJPM, you will have the end to end responsibility of the customer experience and growth of the category that has been assigned to you; your role is to bring in the relevant assortment, design targeted promotions, and manage partners including vendors and brands.  

In particular you will:

• Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business. 
• Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation
• Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
• Ensure continuous growth of our existing business by owning pricing and promotions strategy , working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.        
• Partner with Jumia Services to improve product availability , reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.     
• Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Key Qualifications

• Bachelor’s Degree in any field from a recognised and accredited University
• Minimum of 6+ years of relevant professional experience within an e-commerce, retail merchandising or category management role
• Experience working with top computing brands and scaling new businesses
• Adequate knowledge of the Online Marketplace and the Ecommerce Industry
• Strong business judgment with a track record of successful negotiations and overall relationship management.
• Proven analytical thinking, project management skills, and exceptional organizational skills are essential.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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Job Objective 

As Head of Fashion Category, you will define and deliver offer sourcing and management strategy for the Fashion category across customer segments and geographies to enable ambitious revenue growth target. 

Responsibilities

• Define and optimize curation/assortment selection strategy for your category ensuring relevance of selection/styling to optimize revenues and sales velocity. 
• Partner with Vendor Success to drive Merchants/Vendors recruitment and activation strategy for your category 
• Manage to maximize Gross Merchandise Volume with day-to-day collaboration with merchants/vendors and channels 
• Establish strong relations with sellers and support their performance, as their main contact point. 
• Support product and content creation process to increase assortment live. 
• Plan and maintain constant stock availability. 
• Trend Spotting: Should be able to identify broader trends and fill category gaps 
• Coach sellers on competitive pricing.
• Suggest promotions to sellers, sell marketing services, organize these campaigns internally. 
• Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, Display etc). 
• Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing and product selection.

Key Qualifications

• Bachelor’s Degree in any field from a recognised and accredited University
• Minimum of 8 – 10 years’ experience working in a fast-paced corporate environment preferably in a fashion and luxury division
• Passion for fashion and strong interest in current trends (national & international)
• Adequate knowledge of the Online Marketplace and the Ecommerce Industry
• Strong business judgment with a track record of successful negotiations and overall relationship management.
• Proven analytical thinking, project management skills, and exceptional organizational skills are essential.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet venturesCompetitive compensation