Job Openings at Interswitch

Job Summary

In this role, you’ll be our go-to expert for infrastructure, automation, and cloud, from designing resilient systems to implementing efficient CI/CD workflows and building a proactive, scalable monitoring setup. If you’re hands-on with technologies like Kubernetes, AWS, Azure, Ansible, Terraform, Prometheus, Kibana and Grafana and passionate about leading a team of skilled engineers, we’d love to talk.

Responsibilities:

• Develop and Drive Our DevOps Vision: Set the direction for our DevOps strategy, building world-class infrastructure, automation, and operational processes from the ground up.
• Manage and Scale Our Cloud Environments: Architect, deploy, and support infrastructure across AWS and Azure, focusing on high availability, disaster recovery, and cost efficiency.
• Run Kubernetes Clusters: Take charge of our Kubernetes clusters for production and dev environments, ensuring security, optimal resource usage, and scaling as we grow.
• Automate and Streamline CI/CD: Build out and enhance our CI/CD pipelines using tools like Bitbucket, ArgoCD, and other industry-standard tech, making deployments smooth, fast, and safe.
• Set Up Monitoring and Logging: Design and manage robust monitoring, logging, and alerting systems with Prometheus, Grafana, and the ELK stack to keep our infrastructure healthy and issues visible.
• Write Automation Scripts: Automate everything possible, using Bash, Python, or whatever works best to save time and reduce errors.
• Collaborate Across Teams: Work closely with development, QA, security, and more to integrate DevOps practices, ensuring seamless application delivery and high uptime.
• Lead and Mentor: Guide and grow our DevOps team, sharing best practices, providing support, and fostering a culture of continuous improvement.
• Focus on Security: Implement security best practices and ensure our DevOps activities meet the necessary compliance and governance standards.

Required Experience:

• Cloud Expertise: Deep, hands-on experience with AWS and Azure, and comfortable managing everything.
• Kubernetes Knowledge: You know Kubernetes inside-out and have used it in production environments.
• Infrastructure as Code: You’re proficient with Ansible, Terraform, or similar tools and have experience building and managing IaC in production environments.
• CI/CD Workflow Management: Skilled at setting up and optimizing CI/CD workflows, particularly with tools like Bitbucket Pipelines, Jenkins, and ArgoCD.
• Monitoring Tools: Proficient in Prometheus, Grafana, and ELK stack, with an eye for optimizing system monitoring, logging, and visualization.
• Scripting Skills: Strong experience with scripting languages like Bash and Python to automate tasks and streamline processes.
• Leadership and Mentorship: Proven ability to lead a team, provide technical guidance, and cultivate a collaborative, growth-oriented environment.
• Security Savvy: Knowledge of DevOps security best practices and familiarity with industry standards.

Extra Skills We’d Love:

• Multi-cloud Expertise: Experience with hybrid or multi-cloud environments.
• Cost Optimization: You know how to keep cloud costs down and optimize resources.
• Clear Communicator: You can explain complex ideas to both technical and non-technical teams with ease.

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About Interswitch

• Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis. Our vision is to build a prosperous Africa driven by a seamless exchange of value and commerce.

Key Responsibilities:

• Support the implementation of Enterprise/Operational Risk Management process & programs.
• Conduct Enterprise Risk Assessments on Business and Support Groups and as required to support the requirements of Regulators or adopted Certification Standards.
• Works with Business and Support Groups to ensure the development of the Risk Register, RCSA, and continuous update of the Risk Register as the business environment changes.
• In Collaboration with Business Groups, design and develop controls to mitigate identified risks.
• Ensures Risk Assessments of newly developed processes are conducted before they are signed off by their Owners.
• Update the Risk Register with the new details of the risk assessment.
• Develops Key Risk Indicators (KRI) for proactive monitoring of risks across Business Groups.
• Develops and ensures the implementation of Risk Management Policies and Processes
• Conducts Product-Level Risk Assessment on existing and new products and Services; ensures concerns raised are owned and addressed before Go-Live.
• Develops risk awareness presentation and conducts same across Business Groups to promote and raise risk management culture and awareness in the organization.
• Monitors and Reports Operational losses, Claims, and Refunds; Engages concerned Business groups to perform root cause analyses on identified risk events to recommend improvements to prevent these risk events from re-occurring in the future.
• Supports Business Groups to review Systems and Processes for adequacy of controls as documented in policies and processes in line with best practice.
• Ensures continuous monitoring of security pledges and timely reporting on the Bank’s exposures.
• Develop monthly Enterprise Risk Management reports
• Offers expert opinion in an advisory capacity to Business Groups.

Education & Experience

• A first degree in a numerate discipline – Economics, Science, Engineering, Mathematics, Data Analytics etc.
• Minimum of 5 years of relevant experience in Operational Risk Management in Technology, Financial or Payment industries.
• Completion of at least two of the following professional qualifications - ISO31000, CRISC, CORM, CRA, CISM

Skills

• Enterprise Risk Assessment
• Control Design & Testing Techniques
• Loss Data Management
• Business Process Improvement
• Industry Knowledge and Collaboration
• Risk Framework and Methodologies

go to method of application »

About Interswitch

• Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis. Our vision is to build a prosperous Africa driven by a seamless exchange of value and commerce.

Key Responsibilities

The key focus of this role is to fill existing gaps in how our team approaches and leverages quantitative research. This includes:

• Identify and fill knowledge gaps: Analyze existing UX research processes to identify areas where quantitative data can add value, addressing gaps where qualitative insights alone are insufficient.
• Develop data-backed hypotheses: Work closely with UX designers, product managers, and developers to formulate hypotheses and validate them with data, closing gaps in user feedback and behaviour tracking.
• Implement data analysis: Design, run, and analyze large-scale A/B tests, and behavioural data to fill gaps in our understanding of user journeys and pain points.
• Key metrics definition: Define critical success metrics for new features and existing products that are currently lacking in measurement.
• Collaborate to fill research voids: Partner with qualitative researchers to balance and integrate quantitative insights, ensuring a more holistic understanding of users.
• Proactively address blind spots: Work cross-functionally to identify areas where data collection and user understanding are lacking, offering solutions to bridge these gaps.

Required Qualifications

• Education: Bachelor’s or master’s degree in a relevant field such as Human-Computer Interaction, Statistics, Data Science, or a related discipline.

Experience:

• 2+ years of experience in quantitative UX research, with a focus on filling critical data gaps.
• Proven experience in quantitative data collection methods like surveys, A/B tests, and behavioural analytics.

Skills:

• Expertise in research methodologies that can uncover areas of user behavior currently not captured by the team.
• Proficiency in statistical tools (e.g., R, Python, SQL) to analyze and interpret large data sets, particularly those that have been overlooked or underutilized.
• Experience working with data visualization tools (e.g., Tableau, Power BI) to present actionable insights clearly and address blind spots in user understanding.
• Technical Skills: Ability to implement and track quantitative studies that complement ongoing qualitative research efforts.

Key Competencies

• Data-driven Insight Generation: Skilled at identifying key areas where the team lacks quantitative insights and generating actionable data to address these gaps.
• Cross-team Collaboration: Strong ability to work with UX designers and product teams to ensure all angles of user behaviour are understood.
• Problem-solving: Adept at recognizing and filling research voids where current methodologies do not provide sufficient insight.
• Communication: Strong communication skills to present findings and fill gaps in current user journey understanding to both technical and non-technical stakeholders.
• Proactive Learning: Continuously seeks out opportunities to improve and fill knowledge gaps within the UX team, pushing for data-driven solutions to unknowns.