Job Openings at Greenlight Planet

About the role
Sun King is looking for an Associate Manager, Finance to join its Finance team in Nigeria. The Associate Manager, Finance will work closely with the Finance team in Nigeria and West Africa to ensure the organization has adequate human capacity to cater for the financial books and record (account payables and receivables) in the region.

What you would be expected to do:

• Ensuring accurate month-close/quarter-close and year-close processes and manage all financial reporting responsibilities

• Lead closure of all statutory and tax audits, external and internal audits

• Finalization of the financial statements and perform the required analytical review of the financial statements

• Discuss audit queries and close all issues raised by the auditors

• Manage tax and overall account reconciliations to ensure the balance sheet is stated accurately

• Responsible for ensuring accounting in accordance with local GAPS and IFRS.

• Monthly Financial reporting and planning in line with relevant accounting standards

• Monthly analysis of financials

Taxes and local compliance

• Manage all direct and indirect tax filings, reporting, analysis and all its underlying processes

• Be the lead for all Transfer pricing assessments, filings, reporting and processes

• Responsible for liaising with the Service provider for getting the Transfer pricing study completed on a yearly basis

• Responsible for preparing the necessary Tax reporting package on a quarterly basis for provision of all the status updates to Global finance team

• Responsible for ensuring that the correct with-holding tax rate has been used for deducting the tax for all the required heads and all relevant items have been included for with-holding tax deduction

• Responsible for liaising with the service provider for getting statutory remittances done on time for NSSF, Pension and other related items

• Responsible for maintenance of the monthly Compliance Dashboard and to ensure that all statutory payments are made on time

Others

• Partner with global finance team to execute finance initiatives across organization as required from time to time

• Drive visibility into variable cost accounting, variable cost productivity, project margins analysis and other key financial metrics.

• Responsible for creation of masters with all the relevant information of the customers and vendors and maintenance of necessary documents for them

• Lead the process of employee reimbursements

• Ensure all local secretarial compliances are done on time

You might be a strong candidate if you:

• HND/BSC in Accounting/Finance or related field.

• 4-6 years relevant work experience as a finance or accounting person with good knowledge of finance principles and practices.

• Has good grasp of IFRS standards, taxation

• Professional certification such as ICAN and other recognized body is required.

• has good knowledge of Treasury and International Trade

• Excellent analytical skills, able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change

• Clear thinking/problem solving ability- can lead projects/process improvement within operations/finance function

• Ability to break down complex issues into simpler steps and resolve them

• Excellent presentation skills and strong executive presence

• Ability to prioritize & promote teamwork

• Excellent grasp over MS Excel and MS power point

• Flexibility and a willingness to stretch and achieve over and above base expectations.

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;

• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;

• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 

• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

About the Role:
Sun King is looking for a Service Technician to lead the Aftersales operations in Nigeria. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries. This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to obtain their loyalty to achieve best-in-class customer satisfaction.

You will have the opportunity to work cross-functionally to find solutions for our customers including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you!

What you would be expected to do:

• Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.

• Regular positive improvement of all the existing processes at the Service entre every quota.

• Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.

• Develop new processes to transform current service operations more efficiently.

• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.

• Develop a thorough knowledge of the product and service the company your work for is offering.

• Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers. 

• Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.

• Delegate certain customer inquiries to specific teams when needed.

• Team Management: Lead the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.

• Dispute Management: Manage a large number of incoming calls and emails,

• keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.

• Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.

• Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

• Any other business as assigned by your supervisor.

You might be a strong candidate if you:

• Have a degree in engineering or any related field from a reputable institution

• 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry

• Must demonstrate experience in solar Inverter installations.
  Excellent verbal and written communication skills with the ability to distill
  information and understand the way to communicate to different audiences in order to get results.

• Passionate about customer service and resolving their issues

• The ability to maintain calm under pressure

• Efficiency and organizational skills

• Critical Thinker: Very strong ability to structure problems and drive towards
  solutions even in ambiguous situations

• Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind.

• Demonstrates humility

• Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven individual.

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;

• Greenlight Planet Nigeria Limited Business Development Manager, West Africa

• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;

• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.

• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

About the Role:

Sun King is looking for a Service Technician to lead the Aftersales operations in Nigeria. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries. This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to obtain their loyalty to achieve best-in-class customer satisfaction.

You will have the opportunity to work cross-functionally to find solutions for our customers including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you!

What you would be expected to do:

• Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.

• Regular positive improvement of all the existing processes at the Service entre every quota.

• Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.

• Develop new processes to transform current service operations more efficiently.

• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.

• Develop a thorough knowledge of the product and service the company your work for is offering.

• Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers. 

• Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.

• Delegate certain customer inquiries to specific teams when needed.

• Team Management: Lead the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.

• Dispute Management: Manage a large number of incoming calls and emails,

• keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.

• Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.

• Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

• Any other business as assigned by your supervisor.

You might be a strong candidate if you:

• Have a degree in engineering or any related field from a reputable institution

• 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry

• Must demonstrate experience in solar Inverter installations.
  Excellent verbal and written communication skills with the ability to distill
  information and understand the way to communicate to different audiences in order to get results.

• Passionate about customer service and resolving their issues

• The ability to maintain calm under pressure

• Efficiency and organizational skills

• Critical Thinker: Very strong ability to structure problems and drive towards
  solutions even in ambiguous situations

• Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind.

• Demonstrates humility

• Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven individual.

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;

• Greenlight Planet Nigeria Limited Business Development Manager, West Africa

• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;

• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.

• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.