Job Openings at ARM Hold Co.

Job Summary

• We are seeking a highly skilled and experienced Application support Manager to manage overall operations and ensure stability and performance of the bank’s Core Banking, channels and applications. This includes developing, maintaining, supporting, and optimizing Core Banking solution end-to-end in collaboration with external vendors, information security, database and other system experts in line with the bank's strategic objectives ensuring system stability, performance, compliance, and alignment with the bank's strategic objectives.

Job Details

• Deploy new applications and database updates with minimal disruption to operations 
• Manage daily operations, Monitor performance, and ensure availability of the core banking platform (e.g., FinEdge, Finacle, Flexcube, Temenos, etc.). 
• Manage application upgrades, patches, configuration changes, and migrations in coordination with vendors and internal teams. 
• Provide 1st level support and resolution of Core Banking Application-related issues within SLA. 
• Record and document RCA (Root Cause Analysis) of all application incidents following the Bank's Standard procedure. 
• Carry out checks, review automated alerts, and act on /escalate matters requiring attention. 
• Collaborate with business units to gather requirements and implement system enhancements. 
• Monitor SLAs with third-party vendors and ensure timely resolution of incidents and service requests. 
• Develop and maintain documentation related to architecture, processes, and procedures. 
• Ensure compliance with security policies, audit requirements, and regulatory guidelines. 
• Support UAT and participate in SIT with business and technical stakeholders for new releases or system changes 
• Plan for business continuity, disaster recovery, and high availability of core banking application.
• Stay updated with technological trends and propose improvements or innovations. 
• Log management and application observability. 
• Monitor application and database performance, troubleshooting issues and implementing solutions as needed. 
• Develop and enforce best practices for data management, security, and compliance. 
• Collaborate with stakeholders to understand business requirements and align application strategies with organizational goals. 
• Manage vendor relationships and third-party service providers to ensure the quality and reliability of external systems. 
• Ensure the seamless integration of applications across the organization, optimizing efficiency and user experience. 

Requirements

COMPETENCIES, SKILLS & ABILITIES

• Analytical mindset to identify and address complex issues related to application management. 
• In-depth knowledge of enterprise application architecture, development, and maintenance. 
• Experience in database management systems, DB2/Oracle and Microsoft SQL is preferred. 
• Familiarity with project management tools and methodologies. 
• Proactive and self-led; Accountability and Ownership mindset. Willingness to learn and adapt in a fast-paced lean work environment 
• Ability to communicate technical information to non-technical stakeholders. 
• Hands-on experience with DevOps tools and agile delivery models. 
• Familiarity with cybersecurity best practices in banking environments. 
• Excellent verbal and written communication skills. 

SKILLS 

• In depth technical knowledge of core banking software (Finedge) and web services. 
• Should be able to comprehend the configurations & customization requirements, provide technical solutions, wherever applicable Manage, monitor and set priorities for design, maintenance, performance and evaluation of Core Banking, channels, applications and its interfaces. 
• Understanding of any programming language with a basic understanding in Linux and Microsoft environment. 
• Knowledge and experience in modern practices for IT Applications architecture and operations in MFBs or commercial banks to provide guidance on quality improvements and problem management 
• Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards 
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks 
• Experience in Management of Support Contracts, RFP’s and Third-party support providers 

RESPONSIBILITIES 

Applications Management

• Manage, monitor and set priorities for design, maintenance, performance and evaluation of Core Banking, channels, applications and its interfaces.
• Database Management Monitor database performance, health and security. Design and Execute policies that protect the system databases within necessary control standards. Develop scripts or codes necessary for system integration 
• Service Management Provide leadership and oversight for the Core Banking Application and channels to ensure projects, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s. 
• IT Application security and Governance Ensure Efficiency and Effectiveness of the Core Banking Technology Applications (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access. 
• Business continuity management Provide and execute detailed Disaster recovery plans and procedures for Core Banking and other critical business applications.
• People leadership Provides effective leadership to the core banking systems and channels unit, ensuring competency development, succession planning and conducting performance appraisal. 
• Decision Making Authority Level of autonomy to make informed decisions to resolve problems consulting Head of IT, thus ensuring business operations continuity. Task prioritization and resource planning within the projects and tasks for team and self.

QUALIFICATION & EXPERIENCE

• Educational Requirements Bachelor’s degree from an accredited university with preference for Computer Science, Engineering, Information Technology/Systems or IT related field 
• Professional certification in Project Management (e.g. PMP, PRINCE2) and/or IT Service Delivery (ITIL). Software delivery certification is an added bonus. 

Experience Requirements 

• Minimum of 3 years of relevant experience in core banking application management. 
• Proven experience working in teams and taking ownership of deliverables with minimal or no supervision.

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Job Summary

• The Team Lead, Retail Sales is responsible for executing and managing retail sales strategies aimed at acquiring, retaining, and growing ARM’s retail client base across investments, stockbroking and estate planning services.
• The ideal candidate will oversee both digital and physical client acquisition channels with focus on a scalable, digital-first retail strategy, driving sales performance, and providing leadership to the retail sales team.
• The role requires a strong understanding of investment products, stockbroking and estate planning, customer engagement, digital tools, and retail sales team development.

Job Details

Sales & Business Development

• Leverage digital marketing, social media, automation tools, and platform engagement to attract and convert retail prospects.
• Implement tactical retail sales strategies to acquire and grow the retail client base.
• Drive client onboarding, cross-selling, and portfolio growth across target segments.
• Support the achievement of Assets Under Management (AUM) and revenue targets.

Channel Management

• Lead retail sales activities through digital platforms and physical channels (e.g., field agents, partners, and relationship managers) with the aim of constantly increasing the ration of digital conversions relative to physical acquisitions.
• Ensure alignment between digital and traditional teams to deliver a consistent client experience.
• Promote usage of digital tools and platforms to enhance acquisition and servicing.

Team Supervision & Development

• Lead, supervise, and motivate retail sales officers and agents to meet performance targets.
• Provide coaching, feedback, and performance tracking for the team.
• Ensure adequate training and development of team members to enhance capabilities

Client Engagement & Support

• Ensure excellent client service delivery and quick resolution of client-related issues.
• Track and manage customer feedback to inform service improvements.
• Drive customer retention through segmentation and personalized engagement.

Collaboration & Execution

•  Work closely with the product, marketing, and digital teams to improve lead generation, conversion, and retention strategies.
• Contribute insights and market feedback to inform product innovation and market-fit assessments.

Operational Compliance & Reporting

• Monitor and ensure compliance with internal policies, regulatory guidelines, and risk management procedures.
• Track team performance, report key metrics (acquisition rates, AUM growth, retention, churn, etc.), and recommend improvements.

Requirements

COMPETENCIES, SKILLS & ABILITIES 

• Digital savvy with understanding of customer acquisition tools and platforms
• Strong sales and relationship management skills
• Knowledge of investment and financial products
• Analytical mindset with ability to interpret performance data
• Excellent communication and leadership skills
• Ability to manage performance and drive accountability

QUALIFICATION & EXPERIENCE

•  Bachelor’s degree in business, Finance, Marketing, or a related field.
• 8+ years of experience in retail sales, digital financial services, and customer acquisition roles.
• Experience leading sales teams and driving performance in both digital and field based environments.
• Familiarity with CRM systems, sales reporting tools, and digital acquisition strategies

go to method of application »

Job Summary

• The Team Lead, Retail Sales is responsible for executing and managing retail sales strategies aimed at acquiring, retaining, and growing ARM’s retail client base across investments, stockbroking and estate planning services.
• The ideal candidate will oversee both digital and physical client acquisition channels with focus on a scalable, digital-first retail strategy, driving sales performance, and providing leadership to the retail sales team.
• The role requires a strong understanding of investment products, stockbroking and estate planning, customer engagement, digital tools, and retail sales team development.

Job Details

Sales & Business Development

• Leverage digital marketing, social media, automation tools, and platform engagement to attract and convert retail prospects.
• Implement tactical retail sales strategies to acquire and grow the retail client base.
• Drive client onboarding, cross-selling, and portfolio growth across target segments.
• Support the achievement of Assets Under Management (AUM) and revenue targets.

Channel Management

• Lead retail sales activities through digital platforms and physical channels (e.g., field agents, partners, and relationship managers) with the aim of constantly increasing the ration of digital conversions relative to physical acquisitions.
• Ensure alignment between digital and traditional teams to deliver a consistent client experience.
• Promote usage of digital tools and platforms to enhance acquisition and servicing.

Team Supervision & Development

• Lead, supervise, and motivate retail sales officers and agents to meet performance targets.
• Provide coaching, feedback, and performance tracking for the team.
• Ensure adequate training and development of team members to enhance capabilities

Client Engagement & Support

• Ensure excellent client service delivery and quick resolution of client-related issues.
• Track and manage customer feedback to inform service improvements.
• Drive customer retention through segmentation and personalized engagement.

Collaboration & Execution

•  Work closely with the product, marketing, and digital teams to improve lead generation, conversion, and retention strategies.
• Contribute insights and market feedback to inform product innovation and market-fit assessments.

Operational Compliance & Reporting

• Monitor and ensure compliance with internal policies, regulatory guidelines, and risk management procedures.
• Track team performance, report key metrics (acquisition rates, AUM growth, retention, churn, etc.), and recommend improvements.

Requirements

COMPETENCIES, SKILLS & ABILITIES 

• Digital savvy with understanding of customer acquisition tools and platforms
• Strong sales and relationship management skills
• Knowledge of investment and financial products
• Analytical mindset with ability to interpret performance data
• Excellent communication and leadership skills
• Ability to manage performance and drive accountability

QUALIFICATION & EXPERIENCE

•  Bachelor’s degree in business, Finance, Marketing, or a related field.
• 8+ years of experience in retail sales, digital financial services, and customer acquisition roles.
• Experience leading sales teams and driving performance in both digital and field based environments.
• Familiarity with CRM systems, sales reporting tools, and digital acquisition strategies