Job Offers at Quidax

About the Job

In this role, you will be building strong partnerships with our merchants, leveraging those relationships to acquire new customers, build brand loyalty and within the API Business Team, provide experience and guidance for the other team members.

• We are looking for someone who has had proven experience either as a sales manager, senior account manager, partnerships lead or any other related roles in either a Fintech, a crypto exchange, a crypto based product/service organization or a product-based technology company.
• As the API Account Manager at Quidax, you will collaborate with cross-functional teams to ensure the successful implementation of our services, address customer's needs, and drive the execution of the initiatives tied to the achievement of all the goals set for the API Business Team.  You will not only be an executor, but you will also have to be strategic, by identifying new plans that will help the team achieve their goals. .
• This role requires an understanding of the cryptocurrency market, excellent communication skills, and a proven track record in account management within the B2B space.

Here’s an example of what your day to day at Quidax might look like:

• Maintain strong, long-lasting relationships with customers.
• Serve as the primary point of contact at Quidax for Merchants inquiries & complaints.
• Keeping track of Merchants performance and quickly identifying deviations from targets and creating strategies to quickly remedy the situation.
• Understanding the API Business customer’s business goals, identifying more opportunities and tailoring services to meet their specific needs.
• Develop and implement strategic plans to achieve the team’s objectives and key results.
• Identify, upsell and cross-sell opportunities to existing merchants.
• Liaise with the technology teams to drive delivery of features in the API product and that are beneficial for our merchants.
• Liaise with the technology teams to quickly resolve any issues or complaints.
• Regularly update merchants on product enhancements, market trends, and industry insights.
• Continuously gather feedback from merchants to contribute to product development and improvement.
• Carry out periodic reviews with merchants to gauge their satisfaction and address any issues.
• Work closely with internal teams to ensure our merchants have the best of experiences.

Job requirements

What you need to have

• You must have great interpersonal skills, must be passionate about customers, goal driven and excited about challenges.
• You must have a Bachelor’s degree at least.
• You must be innovative and dogged.
• You must have great interpersonal skills.
• You must be superb at documentations & creating breath-taking presentations.
• You must be an experienced & natural salesman/woman.
• You should be able to communicate clearly and have great oratory skills, being able to make a convincing argument.
• You must be a logical thinker and should think very strategically and make data driven decisions.
• You must also be great at executing strategies.
• You must be passionate about customers.
• You should be a people person, having a great personality, great listening skills and people management skills.
• You must have a knack for excellence, be very focused and goal driven.

Nice to haves

• Understanding of blockchain & smart contracts.
• Belongs to one or more crypto communities.

go to method of application »

What you’ll be doing

• We are looking to hire a Senior DevOps Engr who will be responsible for improving cloud solutions and resolving complex problems.
• We’re not looking for people who know all the answers. We want people who can think creatively and are not afraid to bring up new ideas, tools, systems, and technologies. To help handle the scale and resilience of our infrastructure.
• The issues we solve are meaningful, exciting and constantly evolving. You’ll work together with other engineers in a fast-paced, agile platform, to build reliable, secure and efficient applications in the cloud. Your code will make it easy for customers to send crypto value with no stress. Our engineering team is looking for a Senior Software Engineer ready for the challenge of delivering great products to our users.

What your day-to-day looks like

• Develop the next generation of Quidax exchange solutions at 80x the current scale.
• Maintain and develop a service-oriented backend.
• Analyze and identify bottlenecks in performance and optimize accordingly.
• Work with a stellar team of engineers to build highly scalable and resilient applications and infrastructure, that serve millions of users.
• Participate in our agile/scrum process.
• Support your fellow developers; proactively communicate, document, unit-test, and peer review.
• Collaborate with frontend and DevOps engineers to add support for complex user interfaces both on the web and mobile while also supporting with the deployment of new services and databases.
• Work as a team to ensure everyone meets their goals.
• Make the world a better place by making it easy to send money and value across the globe and with no hassle.

Job requirements

What you need to have

• You have 3+ years of relevant experience.
• Proficiency in cloud services; AWS or Azure.
• Passion for building clean, maintainable and scalable solutions.
• Experience working with containers, docker & Kubernetes.
• Experience in Infrastructure and Configuration as Code, Terraform and Ansible.
• Experience with at least one programming language and shell scripting.
• Experience with Git and Gitlab as well as GitlabCI.
• You enjoy building services from scratch and supporting them over a meaningful period of time.

Reporting Structure: 

• The Senior DevOps Engineer would report to the Engineering Manager (DevOps) at Quidax.