IT Support Officer at Hoop Telecoms

Job Overview

• We are seeking a reliable, detail-oriented IT Support Officer to join our IT team.
• In this role, you will be responsible for providing technical support to internal employees, maintaining hardware and software systems, resolving network and system issues, and ensuring maximum uptime across our office infrastructure and communications toolchain.

Key Responsibilities

• Serve as the first point of contact for staff seeking technical assistance via helpdesk, email, or in-person.
• Troubleshoot, diagnose, and resolve day-to-day hardware, software, network, and system issues in a timely manner.
• Configure, deploy, and maintain desktop computers, laptops, printers, IP phones, extension lines, and office peripherals.
• Administer user accounts, permissions, and email access across platforms (e.g., Microsoft 365 / Google Workspace).
• Monitor local area network (LAN), Wi-Fi, and internet connectivity across office locations to ensure uninterrupted uptime.
• Perform routine software updates, system patches, and antivirus maintenance across all workstations.Track and maintain an accurate inventory of corporate IT assets, software licenses, and hardware equipment.
• Enforce corporate IT security policies, conduct routine data backups, and assist in system recovery protocols.
• Support onboarding and offboarding procedures by provisioning or revoking user access and hardware.

Requirements & Qualifications

• Education: Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• Experience: 1–3 years of hands-on experience in an IT support, helpdesk, or systems administration role.
• Technical Skills:
  • Strong knowledge of Windows / macOS operating systems.
  • Proficiency in active directory, Microsoft 365, Google Workspace, and VoIP / IP telephony setup (e.g., Grandstream or similar).
  • Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPNs, routers, switches).

• Soft Skills:

  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Strong verbal and written communication skills with a customer-centric mindset.