Latest Jobs at Reliance HMO

Description

• The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs.
• The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding. This is a Lagos-based role supporting both Nigeria and international teams.  

What You’ll Do

• Respond to helpdesk tickets related to IT and user support  
• Provide onsite support to Lagos-based staff and remote assistance to global users 
• Track and maintain inventory of IT assets and tools 
• Manage user setup and removal during onboarding/offboarding 
• Coordinate with external vendors on repairs or hardware purchases 
• Assist with setting up internet, firewall, and office network connections 
• Run routine system checks and escalate technical issues as needed 

Requirements

• OND / HND / Bachelor’s in Computer Science, Engineering, or a related field 
• At least 2 years of experience in IT support or a similar role 
• Strong troubleshooting and communication skills 
• Familiarity with tools like Microsoft 365, email platforms, remote support tools 
• Ability to manage plug-and-play hardware issues (laptops, printers, routers) 
• Curiosity and willingness to learn on the job 

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Description

• This role supports front desk management and day-to-day operational activities across the office and lodging facilities.
• The individual will manage helpdesk ticketing, support staff logistics, and coordinate vendor and facility interactions.
• This position is central to keeping physical operations running smoothly while enabling internal teams to stay productive.  

What You’ll Do 

• Manage front desk and reception services at the Lagos HQ  
• Triage and route internal requests through the helpdesk platform (IT, Admin, Facility)  
• Coordinate facility maintenance and logistics (repairs, vendors, office supplies)  
• Support team travel, bookings, and accommodation tracking  
• Maintain petty cash, issue logs, and fixed asset documentation  
• Collaborate with HR, Finance, and IT to resolve operational blockers  

Requirements

• Bachelor’s Degree inBusiness Administration, Public Admin, or related field  
• 2+ years of experience in admin, front desk, or office operations roles  
• Good spoken and written communication in English  
• Proficient with Microsoft Office and ticketing systems (preferred)  
• Strong multitasking, coordination, and follow-through skills  
• Familiarity with vendors, facility tools, or office logistics preferred