Jobs at GVA Partners

Job Overview

• We require the service of a Project Manager with ITIL experience, knowledge of IT and Operations, Service delivery to join our team.

Skills & Competencies
Learner:

• Knowledge of Service delivery management framework.
• Able to log all relevant incidents/service request details, allocating categorization and prioritization codes.
• Working knowledge of ITIL foundation.
• Able to escalate Service requests in line with established Service lever targets ensuring tickets are properly logged.
• Able to create and manage user account.

Practitioner:

• Providing first-line investigation and diagnosis.
• Able to plan, and design IT infrastructure services.
• Knowledge of IT Service management software including ITIL and COBIT.
• Knowledge of ITIL incident, problem and change management components.
• Able to support tickets and service requests received from end-users of IT systems or issues identified through system and services.
• Able to log in all incidents and their resolution to see if there are recurring malfunctions.
• Able to monitor and manage reliability and availability metrics to infrastructure Service Level Agreements (SLA).

Professional:

• Skills to review to approve SLA reports
• Skills to co-ordinate and mediate cross-vendor/supplier delivery issues.
• Able to review and approve root cause analysis for systemic issues within production (inclusive of applications and infrastructure).
• Experience troubleshooting network connectivity including LAN, broadband and VPN wireless and cellular-based internet services.
• ITIL v3 certified.
• Experience in producing reports using ServiceNow and/or other ITSM tools.
• Knowledge of ITIL environment and /or Technology Service Operations.
• Knowledge of cloud service delivery methods (LaaS, Paas, Saas).
• Able to manage and drive all services through adoption and implementation of ITIL process and procedures.
• Knowledge of all ITIL phases, beginning from Service Strategy, Service Design, Service Transition, and Service Operation.

Experts:

• Skills to review to approve SLA reports
• Skills to co-ordinate and mediate cross-vendor/supplier delivery issues.
• Able to review and approve root cause analysis for systemic issues within production (inclusive of applications and infrastructure).
• Experience troubleshooting network connectivity including LAN, broadband and VPN wireless and cellular-based internet services.
• ITIL v3 certified.
• Experience in producing reports using ServiceNow and/or other ITSM tools.
• Knowledge of ITIL environment and /or Technology Service Operations.
• Knowledge of cloud service delivery methods (LaaS, Paas, Saas).
• Able to manage and drive all services through adoption and implementation of ITIL process and procedures.
• Knowledge of all ITIL phases, beginning from Service Strategy, Service Design, Service Transition, and Service Operation.

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Job Description

• We require the service of a highly skilled Business Analyst with experience to join our dynamic team. The successful individual will conduct business analysis for new product releases and new projects.
• This individual will be involved in requirement analysis, documentation, scope validation, coordination and assessment of requests from stakeholders.

Responsibilities

• Assess the scope of the API project (what the business wants) and defines the milestones
• Facilitates brainstorming sessions between all the stakeholders, knowledge matter experts and engineering team
• Establish and evaluates the API requirements and define the API Requirements
• Documentation (API client requirements, REST services, class diagrams)
• Translates API client needs into technical API specifications (OpenAPI )
• Create user stories for the delivery team
• Elaborate the deliverables of the acceptance phase: acceptance strategy, acceptance notebooks, acceptance reports
• Carry out the UATs and organize the test phases with the business users and product owners
• Collaborate with the different members of the project team according to the project phase
• Produce the necessary documentation for each project phase (API Requirements Documentation).

Requirements

• Bachelor's Degree in Computer Science, Engineering, Statistics or other related fields (Master degree is a plus) with at least 3 years building business software
• Excellent functional and technical proficiency in software development (Domain Driven Design, UML Diagrams, Design Pattern…)
• Mandatory knowledge of API design and implementation (REST API, OpenAPI)
• Experience with an API Management Platform (Apigee, MuleSoft, Axway, Software AG…)
• Strong knowledge of DevOps methodology and good knowledge of an Agile Project Management Tool (Azure DevOps, JIRA…)
• Good understanding of Micro services architecture and cloud technologies with knowledge of C# or Java or Python
• An ability to visualize data using presentations, diagrams, infographics
• Excellent interpersonal and written communication skills with high level of critical thinking.