Job Roles at Equinix Nigeria

Job Summary

• The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP services and devices across Equinix network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with Equinix internal processes

Responsibilities

• Monitor Equinix network providing a specific update, status, and performance of all network components, capacity services etc.
• Identify and provide at least first-line support on all faults on the Equinix network in accordance with the Company’s standard operating procedure for fault escalation and management
• Maintain and ensure full compliance with all Equinix NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Equinix standard operating procedures
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• B.Sc / HND in Electrical / Electronic Engineering or related discipline
• Proven years’ experience in the configuration, operations and maintenance of Network devices (Cisco, Juniper, FortiGate etc.) optical fiber SDH and wireless network equipment
• Strong analytical and problem-solving skills
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Strong Knowledge of DWDM/OTN technology
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Excellent and effective communications skills, both orally and in writing
• Working knowledge of IP devices
• Working knowledge of Ubiquiti or Ceragon radio

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Job Summary

• Proactively Performs Network Fulfilment activities. Highlights issue and drives resolution when required.

Responsibilities

• Troubleshooting and resolution of 1st and 2nd level network related problems
• Respond to and resolve DWDM & Metro networks issues within the timeframe of severity level agreements
• Review and execute RPRs (re-provision requests) on Ciena DWDM Submarine and Ciena Metro Network with minimal supervision
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to
• Complete the projects objectives within timelines
• Interpret, review and implement Metro Ethernet, Microwave and GPON networks designs from the core network planning team
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Ensure that Equinix global and metro fiber network documentation is always accurate and up to date

Qualifications
Required:

• Bachelors Degree in Engineering Or Equivalent Experience
• Ability to review and execute provisioning requests from Transmission Planning documents
• Ability to troubleshoot, identify root causes and recommend solutions
• Ability to install, commission, implement and configure according to design and specification
• Ability to use basic working tools like ethernet Analyzer and optical testers
• Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers
• Ability to recognize and analyze data, basic causes of problems, and recommend solutions that meet the practical needs of the business
• Good oral and written communication skills
• Teamwork abilities
• Ability to work well under pressure
• Good knowledge of IP MPLS
• CCNA and Project Management