Latest Jobs at Sun King (Formerly Greenlight Planet)

About the role

• The Health, Safety, and Wellbeing Manager will work on the design, implementation, and continuous improvement of initiatives aimed at promoting the health, safety, and wellbeing of Sun King staff, sales agents, installers, and subcontractors. The Health, Safety, and Wellbeing Manager will work closely with cross functional teams to ensure compliance with legal requirements, foster a strong safety culture, and protect people, processes, and assets.

What you will be expected to do

• Monitoring and improvement of safety measures
• Conduct regular field visits to interact with sales agents, inverter installers and Sun King’s field based teams to assess safety risks, seek feedback, monitor adherence to health and safety processes, and identify opportunities for improvement.
• Design and support the rollout of tailored health, safety, and wellbeing training for Sun King employees, sales agents, and installers, in partnership with Sun King’s Training & Development team.
• Analyze health and safety trends and emerging risks, and provide actionable insights to Sun King’s management.
• Oversight of health, safety, and security risks and prevention initiatives for field based teams
• Oversee Sun King’s Personal Protective Equipment (PPE) program for sales agents and staff including distribution of PPE, tracking PPE utilization, collecting feedback from users of PPE, measuring impact, and identifying opportunities for improvement.
• Monitor Sun King’s emergency reporting tools, ensuring responsiveness, analyzing turnaround times and proposing improvements.
• Compliance and regulatory oversight
• Conduct compliance reviews to ensure alignment with health and safety statutory requirements in each country, maintaining a live repository of regulatory requirements and ensuring local teams are updated on changes.
• Assist with due diligence evaluation of prospective partners and vendors, conducting periodic reporting or on site health & safety audits, as needed.
• Audits, inspections, and risk management
• Oversee the administration of health and safety audits across Sun King’s offices, field sales activities, warehouses, and shops by working with a variety of cross functional teams. Track audit completion status, compile audit findings, and develop and track closure of correction action plans.
• Conduct comprehensive health and safety risk assessments across all aspects of Sun King’s operations and ensure risk mitigation measures are in place.
• Participate in incident investigations and root cause analyses as required.
• Health and safety governance, capacity building and coordination
• Assist each country’s Health and Safety Committee with the coordination and execution of planned programs.
• Maintain health and safety dashboards to track key performance indicators for warehouses, shops, field team activities, and overall health and safety performance.
• Coordinate staff and sales agent wellbeing by supporting initiatives around mental health, stress management, fatigue awareness, and wellness campaigns.
• Coordinate health and safety onboarding processes for new Sun King employees and third party contracted individuals including inverter installers.
• As in the health, safety & wellbeing documentation and process development including standard operating procedures, guidelines, and toolkits.

You might be a strong candidate if you have

• Bachelor's degree/HND in Engineering, Occupational Health & Safety, or related field.
• 7 years experience in a health, safety, and wellbeing role, preferably in a field based work environment.
• Experience working with distributed teams across different regions; preference for candidates with multi-country experience.
• Knowledge of occupational health and safety laws, regulations, and standards (ISO 45001, NFPA, IFC or equivalent).
• Familiarity with PPE programs, risk assessments, health and safety audits, and emergency management frameworks.

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About The Role

• The Customer Fulfillment Specialist will serve as the interface between the company and customers. The person will ensure that customers’ orders are fulfilled in a timely and satisfactory manner, so customers return and refer the business to other potential customers.
• Department Operations Employment Type Permanent - Full Time Location Nigeria Workplace type Hybrid

What You Would Be Expected To Do

• Manage a cluster of retail shops or partners to ensure timely fulfilment of all customer orders.
• Prepare proforma invoices, packing lists, and other required sales/export documentation.
• Handle investigations and reconciliations of customer complaints and queries (e.g., short delivery, damaged goods, delays, blocked orders, wrong invoicing/pricing) promptly and accurately.
• Communicate with customers to ensure satisfaction after service delivery.
• Participate in the development and implementation of customer service and fulfilment policies and procedures.
• Direct the daily operations of the fulfilment service team to ensure efficiency and compliance with standards.
• Plan and prioritize work tasks to guarantee proper departmental functions.
• Track and review customer complaints and resolutions, ensuring timely closure.
• Handle complex and escalated fulfilment/customer service issues.
• Define, communicate, and monitor customer/fulfilment service standards.
• Develop and track customer/fulfilment satisfaction goals, while coordinating team efforts to achieve them.
• Report on key fulfilment metrics such as order processing time, on-time departure rate, and fulfilment accuracy.
• Maintain accurate customer databases in line with approved financial risk levels.
• Work with the Sales team to monitor and classify trade returns by reason codes and implement measures to minimize recurrence.
• Focus on key customer service drivers: proactive communication, timely order processing, efficient order management, and excellent service delivery.
• Work with the Logistics Coordinator to ensure on-time delivery of customer and retail outlet orders.

You Might Be a Strong Candidate If You

• Have a minimum of HND/BSC in supply chain/Purchasing and supplies/Business management or related field.
• Have 2 years’ cogent experience preferably FMCG in the supply chain line .
• Possess strong Excel/analytical skills (macros, VLOOKUP, pivot tables, charts) to provide actionable data insights.
• Are good in solving problems with an open mind to go the extra mile.
• Have good Internal Stakeholder Management.
• Have the ability to accept changes and come up with agile solutions
• Possess solid supply chain management (SCM) knowledge.
• Are an effective time manager and work under little or no supervision.
• Have soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers’ expectations.
• Knowledge and hands on experience in warehousing and distribution.
• Have the ability to work with distributors, sales teams, and sales agents to ensure smooth distribution operations.
• Have knowledge and working experience with a robust ERP / WMS (knowledge of SAP materials management module is an added advantage).