Fresh Jobs at Interswitch

About the job

• Develop, assess and monitor the effectiveness of operations, settlement, finance, and product controls and conduct periodic assessments of Interswitch processes and procedures across the various touchpoints in the Switch. Report on the existence, adequacy, or non-existence of key controls (primary) and secondary controls, prepare quality reports of findings and recommendations for improvement to business lines and management.

Primary Responsibilities:

• Proactively engage with Business, Operations, Finance, and Process units to strengthen the control environment and provide assurance to top management on compliance with COSO and Internal Control frameworks and standards.
• Oversee the implementation of effective control options for every identified risk associated with Finance and Operations.
• Anticipate emerging risks and implement relevant control programs, including effective and efficient testing techniques to enhance the control environment.
• Drive collaboration across business lines for effective control and monitoring across the organization, while ensuring that business teams are supported with reporting tools for service delivery and business performance monitoring.
• Critically assess and monitor industry laws and relevant regulations, particularly those that impact the company’s daily operations and long-term viability.
• Possess an end-to-end understanding of the company’s revenue/income derivation framework across all business lines, products, technology, and service units, and translate this understanding into optimised results.
• Supervise investigations and ensure that findings, including root cause, conclusion, and recommendations, are comprehensive and aligned with internal expectations.
• Assist in the development and coordination of the organization’s Risk Assessment and Analysis framework.
• Support business owners in defining and implementing control monitoring mechanisms, reporting tools, and techniques to maintain acceptable risk profiles.
• Propose actionable tactics to improve business processes, utilizing process analysis tools and reviewing outcomes.
• Measure the efficiency and effectiveness of business processes and analyze internal and external cross-functional process interfaces.
• Develop templates and documentation that address stakeholder needs, and present findings in a format that clearly communicates risk.

Requirements

Academic / Professional Qualifications:

• Bachelor's Degree in Accounting, Business Administration, or a related discipline.
• Professional certifications such as ICAN, CISA, or CFE are highly desirable and considered an added advantage.

Other Requirements:

• Ability to analyze and correlate data using data analytics tools to generate valuable process insights.
• Good understanding of SQL scripting and technical knowledge of data analytics tools.
• Excellent written and oral communication skills.
• Strong time management and organizational capabilities.
• Detail-oriented with the ability to quickly understand and synthesize complex systems and processes.
• Deep knowledge of e-banking or fintech business operations, gained through at least 7 years of progressive experience with a focus on technology audit and control.
• Solid understanding of COSO, ISACA, IIA, and ISO standards, and the ability to ensure full compliance with these frameworks.
• Adaptable, deadline-oriented, and capable of managing multiple demands while working effectively with stakeholders at all levels, including senior and executive management.
• Strong collaborative mindset with skills in relationship building, problem-solving, and timely issue escalation.

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Job Summary

• To lead and execute the Product strategy for a specific product by building products that achieve product market fit while also exceeding business outcomes in alignment with the Business strategy (grow revenue, new market penetration and market share).

LICENSES AND CERTIFICATIONS

• Evidence of strong industry/sector participation and relevant professional certifications such as Certified Product Manager (AIPMM) or similar certifications Certification as a Professional Scrum Product Owner II (PSPO II) Training in Product/Platform Management/Strategy, Stakeholder Management, SAFe Agile, Analytical & Structured Problem Solving (Design Thinking)

RESPONSIBILITIES

• Develop & execute the product vision and product strategy in alignment with the organization’s goals and objective
• Lead the management of the assigned products, including the lifecycle of products/ platforms to support the growth and success of the products in Nigeria and other markets Interswitch is present.
• Conduct market research and competitive analysis to stay abreast of industry trends and adjust the product roadmap accordingly
• Engage customers to develop a deep understanding of the customer needs using practices like customer journey, empathy maps, prototyping, A/B testing
• Accountable for the development of clear and concise product artefacts
• Tightly collaborate with business stakeholders and engineering teams to support agile product delivery Accountable for the product progress at each iteration and the final product.
• Owns the product for continuous improvement, maintenance, or retirement.
• Use Agile and Design Thinking/creative thinking/approach methodologies in product discovery.
• Facilitate Product discovery workshops
• Proactively identify gaps in the current product offering and lead the effort to develop solutions that solve customer problems that create business value and growth.
• Translate ideas/product concepts into an executable plan for taking the product from concept to development to market to in-life/ Benefit realization
• Provide guidance on functional requirements, product designs, schedules, or potential problems. Identify issues, risks, and dependencies to track product development.
• Become the product expert for your area and be able to represent at all levels within the organization and externally.
• Define or update product roadmaps and features as and when required.
• Manage the implementation of a new product or product enhancements with competing business needs, with the ability to define business trade-offs, generate outside-the-box solutions and take uncertainty in stride.
• Define, Monitor and Maintain product KPI, SLO, Goals & Metrics
• Be accountable for achieving specific goals for the product J
• Product Profitability Tracking

EDUCATION

General Education

• BSc. Computer Science or related field of study from an accredited University.

EXPERIENCE

General Experience

• At least 3 - 5 years experience in Product Management, Product Marketing or Product Development roles
• Support the development and execution of Product Strategy to achieve product-market-fit
• Working knowledge of financial industry laws and regulations Understanding of design thinking practices

Managerial Experience

• At least 3 years experience (proven track record) in developing, cultivating & leading high-performing product management teams
• Demonstrated experience in modelling requirements through User Stories and other means as well as in the agile approach (Scrum, Kanban, XP etc)

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About the job

• To develop and manage a reliable lending platform across Africa, in a manner that supports smooth transitioning of Lenders from the traditional lending model to digital, thereby enabling financial institutions to explore the power of FinTech to support business scalability, and increased market share. This is enabled through the provision of unique services such as electronic channels, reliable data, disbursement, and collection services to support the automated credit underwriting process.

RESPONSIBILITIES

• Seeks out and forges relationships with credit service providers, banks, aggregators, and potential allies that can help grow and enrich the lending services proposition of Interswitch.
• Develops business value propositions for lending services, including nano and micro credit processing solutions offered by Interswitch.
• Grows the business into new customer and market segments in line with company strategy.
• Uses defined Key Performance Indicators to track credit business performance and market share.
• Produces business case documents for the development of new product or service offerings.
• Develops proposals in response to RFPs and delivers credit business sales presentations.
• Conducts seminars and participates in meetings with clients, external vendors, or advisors.
• Collaborates with relevant Interswitch teams to support newly acquired customers through the transition from project completion to transaction generation.
• Defines and sets business development and revenue targets for the unit and subordinates.
• Monitors team activities to ensure budgeted revenue and service targets are achieved.
• Analyses credit business performance and develops tactical initiatives to bridge identified gaps using data from the lending services portal.
• Communicates customer requirements to the Product, Operations, and Project teams to ensure delivery aligns with contractual terms.
• Ensures compliance of the team with Interswitch’s business development and account management policies and procedures.
• Reviews legal documentation with prospective partners or customers to close sales or develop new business.
• Drafts MOUs, NDAs, SLAs, and OLAs for review and submission to the Legal team.
• Supports preparation of financial statements and forecasts.
• Conducts market research and analysis; monitors internal and external environments for new market development opportunities (regular, micro, and nano loan products).
• Assists in developing customer evaluation processes and provides feedback to the Head, Credit Business for market-aligned product development.
• Stays abreast of trends in payment technology, digital credit solutions, and micro/nano loan product practices.
• Receives and utilises credit customer feedback for continuous improvement of products and services.
• Conducts post-sales engagements by visiting customers to gather service improvement insights.
• Monitors and tracks competing products and market activities.
• Gathers intelligence on competition regarding pricing, customer experience, local market presence, partnerships, and credibility.
• Documents and maintains competitor analysis findings for the division.
• Organises quarterly competitor analysis reviews.
• Prepares and submits periodic activity reports to the Head, Credit Business for decision-making.
• Handles all inquiries from credit customers or partners.

Education:

General Education:

• A postgraduate degree in Business Management/Administration, Information Technology, Finance, Sales and Marketing, or a related field.

Experience:

General Experience:

• Minimum of 10 years of extensive experience in business development roles, ideally within reputable financial institutions or the payments industry, including at least 8 years of customer-facing and lending services experience in the FinTech space.

Managerial Experience:

• Minimum of 5 years of experience in planning, managing, and organising teams and resources within defined timelines and organisational policies to achieve specific outcomes.