Fresh Jobs at Kuda Bank

Role Overview

• The Head of Product, Credit will lead Kuda’s Credit tribe, driving the strategy, execution, and continuous improvement of all lending-related products and initiatives.
• This role focuses on building reliable, scalable, and compliant credit solutions that deliver measurable business impact and exceptional customer experiences.
• You’ll own the tribe’s roadmap, delivery, and performance, ensuring decisions are data-driven and aligned with Kuda’s broader strategic and financial goals.
• You’ll also play a key role in building and developing a strong product team, fostering collaboration and accountability across stakeholders.

Responsibilities

Delivery & Execution

• Lead tribe planning and QBRs, ensuring alignment, clarity, and dependency management.
• Champion thin-slice, iterative delivery focused on measurable outcomes.
• Provide consistent visibility to leadership through metrics, progress updates, and proactive risk management.

Data & Experimentation

• Promote a culture of data-driven decision-making, establishing strong experimentation and measurement practices.
• Ensure squads have the insights, analytics, and tools needed for effective prioritisation.

Product Quality, Risk & Compliance

• Ensure all products meet regulatory, compliance, and security requirements.
• Embed standards for reliability, performance, accessibility, and localisation into delivery practices.

People Leadership & Organisation Building

• Hire, coach, and develop Product Managers across multiple levels.
• Foster a culture of clarity, focus, and ownership of outcomes.
• Define and uphold high standards for product discovery, delivery, and communication craft.

Day-to-Day Collaboration

• With BLO: Align product strategy with business objectives and financial targets.
• With DM/TLs: Manage capacity, technical debt, and sustainable delivery practices.
• With Other Tribe Leads: Coordinate dependencies and shared initiatives.
• With Compliance, Legal, Marketing, and CX: Ensure alignment across customer, regulatory, and commercial goals.

Requirements

• 5+ years of Product Management experience, including 2+ years leading teams or product portfolios.
• Proven track record of delivering measurable business outcomes.
• Strong fluency in experimentation, analytics, and data-driven prioritisation.
• Excellent stakeholder management and leadership skills.
• Experience mentoring and scaling Product Managers with a player-coach mindset.

Nice to Have

• Background in financial services, payments, lending, or infrastructure.
• Familiarity with compliance frameworks and regulatory environments.
• Experience working with growth or data platforms.

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About the role

• We are seeking a highly skilled Payment Systems Analyst to join our team.
• The ideal candidate will be responsible for ensuring the smooth operation of card services on a daily basis, providing support to various teams, and ensuring compliance with banking and regulatory standards.
• This role requires a strong attention to detail, excellent problem-solving abilities, and a proactive approach to identifying and resolving issues.

Responsibilities

• Carry out daily activities and housekeeping tasks to ensure the smooth running of card services.
• Provide support to the Customer Experience and Card Operations teams on card-related challenges.
• Collaborate with third-party processors for periodic maintenance and issue resolutions on the platform, ensuring prompt resolution of any technical issues.
• Document and maintain a comprehensive Standard Operation Manual (SOM) for all card services.
• Identify operational and other risks associated with the service and develop a plan to manage them effectively.
• Generate timely ad-hoc and periodic reports as required by the Business or Card Operations.
• Periodically review card services and suggest improvements to enhance efficiency and customer experience.
• Participate in projects related to cards, providing technical support and expertise as needed.
• Ensure compliance with banking, regulatory, and industry standards, such as PCI-DSS, relating to card services.
• Perform other tasks as assigned by the Team Lead to support the overall objectives of the department.
• Escalate technical issues to appropriate resources when necessary and manage the resolution process to minimize disruptions in service.

Requirements

• Bachelor's degree in Computer Science, Information Systems or a related field.
• Proven experience in a similar role, preferably within the banking or financial services industry.
• Strong understanding of Payment Systems (Postillion etc), Card Transaction flow, ISO 8583, and related technologies.
• Demonstrable experience using SQL
• Proficiency in documenting procedures and maintaining operational manuals.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of banking regulations and compliance requirements, particularly PCI-DSS, is preferred.
• Certification in relevant areas such as Certified Payment Card Industry Professional (CPCIP) or ITIL® v4 Foundation is a plus.