Jobs at Interswitch

Job Purpose:

• To support the growth of the switching and processing business within Interswitch’s payment processing division by identifying and engaging potential customers, promoting adoption of the switching and processing solutions from Interswich, managing existing customer and partner relationships and expanding the markets outside Nigeria but within Africa where Interswitch’s switching and processing products and services are accepted

Business Development

• Evaluates, leads and tracks business development activities for revenue growth
• Provides excellent and customer-focused business development activities to customers for switching and processing products:
• Produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivers business presentations, conducts/participates in meetings with clients and external vendors or advisors to further business engagements towards closure
• Works with relevant Interswitch teams to support customers for new business acquired, through project implementation to project completion up till transaction generation
• Defines and sets business targets for direct reports
• Monitors activities of the team to ensure business and service targets are achieved, analyses business development performance results and develops tactical initiatives to bridge any identified gaps
• Communicates customer requirements to the Operations and Project Management teams and works with them to ensure that products are delivered according to customer requirements and in line with agreed terms
• Ensures the team’s compliance with Interswitch’s business development policies and procedures (invoicing, revenue recognition, etc)
• Drafts MOUs, NDAs, SLAs, OLAs for onward transmission to the Legal team for the purpose of developing new businesses
• Reviews legal documentation with prospective partners or customers for the purpose of developing new businesses

Leadership and Direction

• Motivates, develops and grows the team by providing coaching, mentoring and identifying talent and successors for pivotal roles.
• Identifies and communicates the actions needed to implement the Business development strategy and business plan to direct reports
• Prepare and manage short-term and annual workforce plans using existing analytical frameworks to identify the number and mix of staff required to meet the demand forecast.
• Prepares budget, obtains approval, executes, controls, evaluates and reports budget variances.
• Manage and drive the performance of direct reports, set appropriate performance objectives and hold them accountable for achieving these, provide constructive performance feedback and take appropriate corrective action where necessary to ensure achievement of team/personal objectives.

Market Research

• Keeps abreast of trends and developments in payment technology, products, practices and operations
• Performs market research and analysis, and monitors the external and internal environment for the development of new market segments
• Develops an evaluation process to gain feedback from customers and provides market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas

Account Management

• Receives feedback from customers for the improvement of products and services
• Engages in post-business development engagement by visiting customers to discuss how to improve switching and processing services
• Builds relationships that are of value with banks, Fintechs, national switches, partners, etc.

Competitor Analysis

• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility, innovation, etc.
• Responsible for documenting and maintaining the findings of our competitor analysis for the division
• Organises a quarterly review of the competitor analysis

Operational/ Admin Responsibilities

• Prepares and submits periodic reports to the VP, Business Development, on the activities of the team for management decision making
• customer engagement reports
• Business development reports (lead generation, actual vs. targets, etc.)
• customer and product revenue reports
• Handles all customer or partner inquiries

EDUCATION

General Education

• Good first degree (preferably in a business-related discipline)

EXPERIENCE

General Experience

• At least 7 years' business development experience, preferably in a reputable Financial Institution or FinTech company.

Managerial Experience

• At least 5 years of practical experience in managing and coaching resources.

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About the job

• The Head, IT Transformation is responsible for technology strategic planning and execution of new processes and technology throughout its lifecycle to enhance the business, including gathering and prioritizing end user and business requirements, defining the vision, and working closely with the technical teams and all the business divisions. He/she also ensures that the Technology strategy supports the company’s overall strategy and goals. As a business analyst manager, the Head of IT Transformation specialises in performing research and analysis to devise strategies for optimal business operations and services, ensuring efficiency and increased productivity

Responsibilities

Strategy & Planning

• Maximize and demonstrate the benefits and value of technology in the furtherance of our corporate business goals
• Lead the planning and development of the company-wide IT strategy and roadmap
• Lead the development of the company-wide IT budget and clearly document the ROI of proposed initiatives and strategies
• Lead the development of feasibility studies, cost/benefit analyses, business case development and risk assessments for various technology projects.
• Reviews existing business processes and establishes metrics to improve business processes, as well as support of all architectural disciplines under their direction.
• Defines, explains, and advocates technology strategy.
• Convey our technology vision to the rest of the company in order to help them take advantage of existing and evolving innovations
• Act as our eyes and ears in the business to ensure our capability and direction are being conveyed and understood as intended
• Lead the migration of the technology innovation portfolio from projects to services [or products] and assist the CIO in establishing stable cross-functional agile teams for each of our services

Operational Management

• Engage with divisional CEOs and key IT stakeholders to identify changing business priorities and requirements, and introduce new processes and technology to enhance our technology service offerings
• Ensure that business needs get formalized, tracked, and resolved.
• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, along with their corresponding characteristics.
• Crafting effective communication strategies for both IT and the business.
• Develop the core positioning and messaging for our technology services
• Develop models for c-level strategy and decision-making, leveraging custom business analytics, technology business management (TBM, financial data and competitive research.
• Assists IT leaders in developing technology plans.
• Provides strategic consultation to divisional CEOs and IT leaders.
• Advises on options, risks, costs versus benefits, system impacts, and technology priorities.
• Works with business leaders to understand business requirements and help them understand how technology tradeoffs influence strategy.
• Plan and develop budgets and verify that everyone within the company follows them.
• Defines the skills, competencies in the skills, and talents for business analysts and business architects, and works with human resources to acquire staff.
• Responsible for the overall training and development of business analysts and business architects within technology

Position Requirements

Formal Education & Certification

• University degree in the field of computer science or “STEM” major (Science, Technology, Engineering and Math) or related field.
• Project management training and certifications.
• Experience and certifications in Agile and other related project disciplines.
• Experience and certifications in Business Analysis

Knowledge & Experience

• Technology Consulting Experience Preferred.
• Broad experience in managing high-risk, high-visibility projects.
• Demonstrated knowledge of the organization’s core business process and operations
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products
• Leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.
• Knowledge of all components of holistic business architecture, business re-engineering principles and processes, and basic knowledge of financial models and budgeting.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required

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Job Summary

• We are seeking a highly skilled AI/MLOps Developer to join our team. The ideal candidate will have a strong background in machine learning operations, model deployment, and managing ML pipelines. This role requires a deep understanding of AI/ML workflows and the ability to optimize and maintain AI models in production.

Responsibilities:

• Model Development and Deployment: Design, develop, and deploy machine learning models into production environments, ensuring scalability and reliability.
• Pipeline Automation: Build and maintain automated ML pipelines to streamline model training, testing, and deployment processes.
• Monitoring and Optimization: Monitor deployed models for performance and accuracy, implementing retraining and optimization strategies as needed.
• Infrastructure Management: Manage cloud-based and on-premise infrastructure to support the training and deployment of ML models, ensuring cost efficiency and scalability.
• Security and Compliance: Implement and maintain robust security practices to protect sensitive data and ensure compliance with relevant regulations.
• Collaboration: Work closely with data scientists, software engineers, and other stakeholders to integrate ML models into applications and systems.
• Documentation: Maintain comprehensive documentation of ML pipelines, deployment processes, and model performance metrics.
• Continuous Improvement: Stay updated with the latest advancements in AI/ML and DevOps practices, and apply this knowledge to improve existing systems and processes.
• Troubleshooting: Identify and resolve issues related to model deployment, performance, and infrastructure on time.

Required Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Experience: Proven experience in AI/MLOps or a similar role, with hands-on experience in deploying and managing machine learning models.

Technical Skills:

• Proficiency in programming languages such as Python, and familiarity with ML frameworks like TensorFlow, PyTorch, or Scikit-learn.
• Experience with containerization and orchestration tools such as Docker and Kubernetes.
• Knowledge of cloud platforms (AWS, Azure, GCP) and their ML services.
• Familiarity with CI/CD tools and processes for ML pipelines.
• Strong understanding of version control systems (e.g., Git, BitBucket).
• Experience with monitoring and logging tools for model performance tracking.

Preferred Qualifications:

• Experience with advanced topics like distributed training, model explainability, and ethical AI considerations.
• Familiarity with data engineering practices and tools like Apache Spark or Hadoop.
• Contributions to open-source projects related to AI/MLOps.
• Understanding of software development best practices, including Agile methodologies.