Jobs at BrainShare Technologies

Role In Summary:

• Provide first contact support to our Customers at the front desk and consistently provide high level of excellent Customer service and ensuring Customer satisfaction. 

Main Duties:

• Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
• Answer and direct calls to the appropriate department or staff member.
• Maintain a clean and organized front desk area and board room.
• Maintaining a positive, empathetic and professional attitude toward Customers at all times.
• Keeping records of Customer interactions, transactions, comments and complaints.
• Assist with administrative tasks as needed, such as data entry, filing and document preparation.
• Schedule appointments and meetings for staff members.
• Ensure Customer satisfaction and provide professional Customer support at all times.
• Build sustainable relationships and trust with external and internal Customers.
• Liaise with Customer Support on fault resolutions and Customer account reconciliation.
• Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.
• Manage the organization website chat bot or other inquiry.
• Manage the social media of the organization.
• Manage the delivery of parcel/order.
• Follow communication procedures, guidelines and policies.
• Any other tasks assigned to you by the Management.

Personal Qualities & Qualifications:

Job Holder need to be:

• Problem-solving skills.
• Ability to communicate clearly.
• A highly effective individual who has an absolute eye for detail and is focused on improving business performance.
• Service and process knowledge.
• Friendly attitude.
• Strong time Management.
• Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Degree holder in Mass Communication, English or related discipline from a reputable higher institution.

Demand on the Job:

• Must have alteast 3 year cognate experience in Front Office Management.
• Excellent communication skills, both written and verbal.
• Commanding personality to handle stressful situations with ease.
• Computer proficiency with knowledge of Microsoft Office.
• Ability to multitask and prioritize tasks effectively.
• Ability to work under none or minimal supervision.
• Maybe required to work weekend once in a while.

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Qualifications

• Candidates should possess an SSCE / GCE / NECO qualification
• Minimum of 3 years experience in executive or corporate security roles.
• Proven background in security operations, preferably in high-risk or high-profile company.
• Ability to pass extensive background checks and drug testing.
• Para-military or law enforcement experience is an advantage.
• Age Range: 25-35 years

Key Qualities:

• Professionalism: Demonstrate a high level of discretion, integrity, and confidentiality in all duties.
• Physical Fitness: Must be physically capable of performing the demanding tasks required in executive security services.
• Vigilance and Attention to Detail: Ability to assess and respond quickly to potential threats and security risks.
• Strong Communication Skills: Excellent verbal and written communication to effectively interact with clients, team members, and other stakeholders.
• Quick Decision-Making: Ability to act decisively under pressure in high-stress security situations.
• Technological Proficiency: Proficient with security surveillance systems, access control systems, and other security technologies.
• Team-Oriented: Works well with colleagues, law enforcement, and other security personnel to achieve common goals.

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Main Duties

• Drive and clean Company’s vehicle every day.
• Determine the most efficient route to destinations to ensure timely arrival.
• Inspect and maintain the vehicle and all related equipment, putting in repair requests to HR & Admin.
• Team Lead as necessary to maintain safe operation.
• Determine fuel level and refill fuel tank at quarter level.
• Work during weekends and in shifts.
• Any other duties assigned.

Personal Qualities & Qualifications
Job Holder must possess the following:

• At least Secondary School Certificate / OND / SSCE qualification with 3-5 years work experience.
• Residents of Lekki 1-Ajah, and Anthony areas should apply
• Valid driver’s license.
• Must have good communication skills.
• Good interpersonal skills.
• Trustworthy & organized.
• Attention to detail & thoroughness.