Fresh Vacancies at Workforce Group

Job Description

• We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• OND/HND/B.Sc in any relevant discipline
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in Hausa.
• Must be resident in Lagos.

Remuneration

• Attractive Basic pay
• Other Benefits: Pension plus HMO.

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Responsibilities

• Prepare and manage correspondence, reports and documents.
• Organize and coordinate meetings, conferences, travel arrangements.
• Take, type and distribute minutes of meetings.
• Implement and maintain office systems.
• Maintain schedules and calendars.
• Arrange and confirm appointments.
• Organize internal and external events.
• Handle incoming mail and other material.
• Maintain company’s databases.
• Communicate verbally and in writing to answer inquiries and provide information.
• Liaison with internal and external contacts.
• Coordinate the flow of information both internally and externally.

Requirements

• HND in a relevant course of study
• Must have done their NYSC.
• 1-3 years' experience in Secretarial/PA/Administrative functions.
• Very conversant with MS Office packages.
• Must be smart and very resourceful.
• Must have good interpersonal skills.
• Strong ability to handle work pressure
• Age Limit is 30 years old.
• Candidates must have experience in secretarial or administrative functions from a reputable organization and must be able to work under pressure.