Fresh Vacancies at Fadac Resources

Location: Uyo, Akwa Ibom

Job Description

• Effectively Manage Store IN & OUT.
• Developing & motivating towards high performing store team.
• Encourage and promote all opportunities to drive sales, leading by example.
• Understand local customer needs and ensure this is delivered through both product and service.
• Be familiar with the competition and respond accordingly in order to create competitive advantage.
• Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store.
• Monitor and take actions necessary to improve shrinkage and profit protection.
• Enhance sales through identification of trends related to footfall, conversion, etc.
• Ensure the achievement of sales targets and take corrective measures where required.
• Ensure a smooth and accurate process for stock management in the store.
• Ensure store staffs are trained in customer service requirements.
• Build a connection with the customers and understand their needs & Ensure store meet their targets.
• Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required.

Requirements

• Must be Female
• Must have good knowledge of the industry
• HND/B.Sc in Business Admin or related field
• Masters Degree holders is an added advantage
• Minimum of 4 years cognate experience with an electronics company.
• Computer database and productivity software skills required
• Good written, oral, interpersonal and organizational skills
• Proven history of successfully training employees
• Strong understanding of sales and customer service techniques
• Demonstrated the ability to maintain and work within a budget.

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Responsibilities

• Generate new leases by direct selling inside the showroom to new and current customers. Meet or exceed daily, weekly, and monthly new lease goals as defined by the manager.
• Research the residential and commercial marketplace through published lists, local sources, or through independent research for potential business opportunities, and telemarketing as appropriate.
• Maintain the showroom as a high impact location to feature the appropriate merchandising relevant to the local customer base.
• Answer phones, coordinate delivery logistics with customers and with the distribution team.
• Process lease applications, exchanges, orders, and credit applications to corporate; follow up for delivery information, payment information and approvals as necessary.
• Communicate on a regular basis to ensure the most recent needs are met and retail outlet remains top of mind.
• Collaborate with outside sales, housewares team, distribution, billing, purchasing and customer service teams for resolving disputes, scheduling deliveries and pickups, and maintaining productive communication.
• Develop customized proposals for prospective customers to meet their unique needs. Present these proposals effectively and confidently address customer questions and concerns.
• Maintain current knowledge of product and pricing on all inventory, and a design sense of how to create merchandising solutions that meet a customer need and utilize current inventory.
• In collaboration with the outside sales team, maintain salesforce.com as a way to monitor activity, increase success rate, increase sales calls, and track customer interaction
• High-quality organization skills focused on maintaining email databases, marketing and office supplies, and sales materials
• Maintain a professional sales appearance
• Collaborate positively with fellow Team Members; embrace teamwork mindset
• Strong follow-up orientation to ensure successful implementation of the business initiatives
• Work under time-sensitive situations (time deadlines, delivery and pick-up schedules); able to multi-task in a fast paced environment.
• Flexibility in schedule to handle customer and business needs as they arise
• Implement direct mail and digital marketing pieces tailored to the current sales priorities

Requirements

• Bachelor's degree with four years of related experience
• Good analytical skills, the ability to create compelling solutions that meet customer needs, and the ability to sell the customer the benefits of our lease proposals
• Excellent communication skills with the ability to present information and respond to questions from individuals in one on one settings
• Previous customer service experience or inside sales experience desired
• Excellent computer skills
• Masters’ degree is an added advantage.
• Excellent supervisory, leadership skills
• Must have good knowledge of our industry.