Fresh Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

The Fraud Prevention Officer will work with the guidance of the Lead, Fraud Prevention to research and analyze potential customer fraud cases to identify and prevent future fraud occurrence. The successful candidate will communicate and collaborate with other internal teams to identify opportunities for electronic fraud and take action to close the gaps. 

As a  Fraud Prevention Officer, you would:

The Fraud Prevention Officer will:

• Collaborate with product development teams to design customer onboarding systems, verification systems, and fraud detection systems. Also ascertain the efficiency and effectiveness of the system controls, and identify gaps or failures.
• Review onboarding systems to ensure adequate security during development and deployment. Ensure that fraud detection features are implemented in onboarding systems.
• Review changes in customer onboarding and verification systems to ascertain that change management policies and procedures are followed. Report non-compliance with change management policies and procedures to the Lead, Fraud Prevention and follow up to ensure necessary corrections are made.
• Provide recommendations and review the security of onboarding, verification and fraud detection systems and verify that security is maintained at optimal levels at all times.
• Verify that customer verification and re-verification is done at prescribed intervals.
• Ensure that the controls in onboarding channels are adequately synced for similar outcomes.
• Work with the information security team and IT control to ensure access to customer databases and information is restricted to need-to-use basis.
• Update internal fraud watchlists and ensure that NIBSS BVN and internal watchlists are referenced during every customer onboarding.
• Ensure that all security and control gaps are tracked and effectively closed in a timely manner.

Qualifications:

• Bachelor's degree in a relevant field (such as computer science, IT, information security, business, economics, or law). Relevant security certifications such as Security+, CPP, CRISC is an added advantage.

Experience: 

• 3-5 years experience in IT risk, product security, project management, information and systems security, regulatory compliance in the Banking, Finance, or FinTech industries. A combination of any two or more experience(s) is a strong advantage.

Competencies:

• Good understanding of product security and controls, information security, E-business regulations.
• Knowledge of risk management principles and practices.
• Good analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Attention to details.

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Job Purpose 

As a Product Manager (Business), you will be responsible for understanding user requirements and translating them to user experience and product requirement documents.  You will be the vital link between our engineering capacity and our core business objectives with responsibility for the successful implementation and deployment of products that our customers love by driving user research, gathering product requirements, implementation, testing and deployment of our software product's features. You will also work closely with the sales, user experience, marketing and engineering teams to define and execute the next important thing to work on. 

Responsibilities 

• Engage customers to understand and properly document their business requirements  
• Work closely with UX team in crafting the best user experience 
• Work closely with marketing in designing awareness, sales and go to market campaigns
• Work closely with Technical Product Management in delivering features to required specifications.
• Work closely with Business Leadership in driving key objectives and results for the business unit.
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Perform quality assurance to ensure the solution being delivered is in line with the customer's requirements 
• Handle internal and external project communication 
• Own and develop relationships with partners, working with them to optimize and enhance our integration 
• Help design, document and maintain system processes 
• Definition, monitoring of the company's relevant KPIs and control of the measures to achieve the objectives set
• Report on common sources of technical issues or questions and make recommendations to product team 
• Communicate key insights and findings to product team 
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer 

Requirements 

• The candidate must have 6+ years of experience in product management in complex/matrix environments with some expertise in user experience. Preferably within a fintech, banking or technology organization
• Comfortable with engineering and interacting with engineers.
• Ability to translate user requirements into user experience mockups
• Proven experience in gathering user requirements and translating them to user experience and product requirement documents
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools 
• Excellent planning, problem-solving and strategic thinking skills
• Experience leading multiple and distributed teams. 
• Solid experience in writing SQL queries 
• Strong knowledge in generating process documentation 
• Strong written and verbal communication skills including technical writing skills 
• Ability to work with marketing teams to craft communication strategies.