INTERSOS is an independent, no-profit organization which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in ...
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General purpose of the position
- In close collaboration with the Head of Mission, Programme Coordinator and HQ Medical Unit, defining and implementing the medical strategy of the mission. Being responsible for the planning and coordination of all medical activities and resources in the mission, according to INTERSOS charter, policies, and ethical principles with consideration of international and national protocols, in order to ensure the delivery of quality medical care for patients and their communities as well as to improve the health condition and humanitarian living conditions of the target population.
Main responsibilities and tasks
- Responsible for defining, implementing and updating the medical content of the INTERSOS country medical strategy translating the identified health needs into a medical strategic vision and project objectives, priorities and resources needed in order to cover the medical and humanitarian needs of the population at risk.
- Overall responsible for the appropriateness and quality of medical interventions conducted by INTERSOS projects and being expected to identify and work on removing barriers to better patient safety, effective medical care, and better patient-centred activities
- Continuously monitor the medical and humanitarian needs in the Mission country in new areas of intervention or in areas where INTERSOS is already present through exploratory missions, monitor and review project proposals, determining necessary resources in order to define health and nutrition priorities and potential new programs to cover medical and humanitarian needs of the population at risk
- Coordinate with the Medical Unit for the validation of the project proposals he/her designs to be submitted to international donors and private foundation
- Responsible for the supervision and monitoring of the medical technical aspects, humanitarian needs and in coordination with the Logistics and supply Coordinator, the material aspects of the programmes through regular field visits, analysing difficulties during the implementation and reporting deviations as they appear, in order to proactively provide the necessary solutions and achieve operational results
- In close collaboration with the HR Coordinator, participate in the planning, definition and sizing of the health-workforce in the mission and supervise the associated processes (recruitment, validation of medical staff, training/induction, evaluation, potential detection, development and internal / external communication). Coach and directly support the medical teams in the implementation of the medical activities making sure that internal protocols are respected as well as the ones of local Ministry and Health Department
- Responsible for defining and sizing other resources (pharmacy and medical equipment management in collaboration with logistics) and timelines, procedures and protocols. Ensuring preparation of all medical orders in collaboration with the Logistics and supply Department and the submission of all medical purchase requests. Being accountable for the proper management of the pharmacy in the Mission and supervision of the utilisation of the Inventory Management System (IMS) by the medical staff, including projects. Provide reports on the mission’s evolution from the medical perspective, as required
- Represent INTERSOS before local medical authorities and guarantee constant presence and active participation to the health and nutrition coordination fora (clusters meetings, other technical coordination meetings) and keep regular contact with other counterparts in the mission (NGOs, local organizations, donors, authorities) in order to broaden the medical-humanitarian situation analysis, strengthening the impact of the medical intervention and supporting advocacy actions
Education
- Advanced university degree in medicine or other paramedical studies. Desirable specialization in Tropical Medicine or a degree in Public Health
Professional experience
- Minimum 3 years relevant work experience as Medical referent in the humanitarian sector especially in humanitarian contexts, preferably in Africa
Professional requirements
- Essential computer literacy (word, excel and internet)
- Demonstrate experience with different donors compliance and reporting
Languages
Personal requirements
- Leadership, people management and development
- Strong teamwork and cooperation capacities
- Strategic vision
- Service orientation
- Commitment to INTERSOS principles
- Understanding of humanitarian operations principles, standards and best practices
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General context of the project
- With over a decade of conflict, there have been devastating humanitarian consequences across North-East (Borno, Adamawa, and Yobe (BAY) states) and the North-West of Nigeria. According to the Humanitarian Needs Overview 2023, an estimated 8.3 million women, men, and children need some form of humanitarian and protection assistance. Over 2 million people have been forced to flee their homes due to persistent violence and remain internally displaced. Food insecurity and malnutrition are exacerbated by inflation, poverty, and restricted access due to insecurity, which impedes livelihood opportunities. Gender-based violence (GBV) has been a significant protection concern faced by IDP women and girls in the area. Numerous basic infrastructures, such as hospitals, clinics, and water supplies, are damaged, posing constraints on essential service provision. Epidemics like cholera arising from flooding and overcrowded settings put extra stress on the already vulnerable communities.
General purpose of the position
- The Technical Medical Manager is responsible for the end-to-end technical coordination, planning, and hands-on monitoring of a large-scale emergency rapid response focused on Primary Health Care (PHC) funded by OCHA.
- He/She participates in defining, planning and monitoring medical activities and programs in accordance with INTERSOS protocols as well as coordinate human and material related resources needed in order to ensure the quality of care provided by INTERSOS.
- Is responsible for the coordination of medical activities and resources in the mission if there is not the presence of a Medical Coordinator and a Deputy Medical Coordinator.
Main responsibilities and tasks
- In collaboration with the Program Manager, the Medical Coordinator and the rest of team define, implement and monitor medical activities, according to INTERSOS project plans and mission strategy, standards and protocols. Participate in exploratory missions, situation assessments (providing technical inputs and recommendations for new and ongoing interventions in the country and defining medical operational priorities when needed) and the development of the project policy, annual plan, budget review and project proposal and reports to donors
- Supervise the Medical Activity Managers ensuring a homogeneous mission Program approach and management across all projects, and guarantying a good quality of medical activities
- Residing in the field/area, is the responsible in ensuring the quality of activities and report to the medical coordination any analysis or issue related to the implementation of the medical program and any humanitarian medical matters that may impact the activities.
- In coordination with the Program Manager, establish and maintain regular and collaborative relations with relevant donors, local authorities, partners, medical actors, project stakeholders and other organizations working in the target areas
- Proactively participate in cluster meetings and relevant inter-sectoral coordination meetings at field level, contributing to the development of guidelines, standards, tools and strategies
- Provide technical support to medical personnel in the field through self-knowledge and policies, ensuring compliance with the protocols of INTERSOS medical activities
- Coordinate, supervise, coach, support and evaluate the medical team members’ performance to improve the medical components of the project and ensure compliance with INTERSOS protocols and standards
- Plan and supervise, in close coordination with the HR department, the associated processes (recruitment, training, induction, performance evaluation, development and internal/external communication) of the medical staffs of the program in order to ensure both the sizing and the amount of knowledge required and improve staffs capabilities
- In close coordination with the Program Managers and clusters, develop and establish internal and external functional and effective referral and coordination mechanisms at field level
- In coordination with HQ Medical Unit is the focal person in case of absence of the Medical Coordinator and Deputy Medical Coordinator to coordinate medical activities (opening and closure of mission, interim, reduced activities, etc…)
Education
- Advanced university degree in medicine or other paramedical studies. Desirable specialization in Tropical Medicine or a degree in Public Health
Professional experience
- Minimum 2 years relevant work experience as Medical Referent in the humanitarian sector especially in fragile and unstable environments
- Experience with all the Primary Healthcare intervention (with all subsector included)
Professional requirements
- Essential computer literacy (word, excel and internet)
- Demonstrate experience with different donors’ compliance and reporting
Languages
Personal requirements
- Leadership, people management and development
- Teamwork and cooperation
- Strategic vision
- Results and quality orientation
- Behavioural flexibility
- Understanding of humanitarian operations principles, standards and best practices
- Commitment to INTERSOS principles
go to method of application »
General context of the project
With over a decade of conflict, there have been devastating humanitarian consequences across North-East (Borno, Adamawa, and Yobe (BAY) states) and the North-West of Nigeria. According to the Humanitarian Needs Overview 2023, an estimated 8.3 million women, men, and children need some form of humanitarian and protection assistance. Over 2 million people have been forced to flee their homes due to persistent violence and remain internally displaced. Food insecurity and malnutrition are exacerbated by inflation, poverty, and restricted access due to insecurity, which impedes livelihood opportunities. Gender-based violence (GBV) has been a significant protection concern faced by IDP women and girls in the area. Numerous basic infrastructures, such as hospitals, clinics, and water supplies, are damaged, posing constraints on essential service provision. Epidemics like cholera arising from flooding and overcrowded settings put extra stress on the already vulnerable communities.
General purpose of the position
In collaboration with the programme team, define and plan objectives and priorities. Manage, in collaboration with support and technical departments operations and processes to achieve program goals.
S/he is responsible for the overall development, management, planning, implementation, and monitoring of a 6 months programs implemented under the area of responsibility.
The Program Manager brings together the different projects’ components and ensures quality and timely reports to the donor.
The Program Manager is budget holder and supervises/monitors closely the procurement planning, financial planning, liquidity planning and budget utilization/burn rate monitoring in compliance with INTERSOS Model and donor regulations.
Main responsibilities and tasks
Program development and quality:
- Deliver quality program activities reporting, including the findings in terms of impact/changes at the level of beneficiaries achieved through the projects, compliant and consistent reporting per INTERSOS and donor requirements, in close collaboration with MEAL and the HQ Grants Unit
- Develop a clear understanding of INTERSOS program and country strategy among projects teams – ensure also timely input/feedback by team on strategic issues.
- Contribute with the Field Coordinator to strategic growth and program/project development.
- Ensure that program delivery matches INTERSOS and donor technical minimum standards and seek technical advice and MEAL guidance and tools.
- Ensure clear overview of actors and services in area of intervention, permitting development and implementation of partnerships and referral pathways.
- Working closely with Protection and Medical technical coordinators in order to ensure quality of service delivered and respect of Protection and Medical procedures and standards
- Comply and abide by INTERSOS policies
Program management
- Ensures the planning, implementation and monitoring/evaluation and sets targets as included in the project description. Flag significant deviation from the program implementation plan and estimated expenditures; alert relevant staff.
- Supervise the implementation, monitoring, development and evaluation of the programs in collaboration with the project teams and ensure timely actions in case of delays or bottlenecks
- Work closely with Logistics to monitor procurement
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- Prepare regular updates of program activities work-plan and related financial plan, ensuring timely and quality implementation in compliance with INTERSOS and donor guidelines and in line with the projects and sector-specific strategies
- In collaboration with the MEAL team develop tools to assess, analyse and evaluate the project’s impact
- Perform regular field visits to the project locations to ensure the quality of the intervention in compliance with the internal and donors' standard
- Work closely with partnership officer to oversee partnership implementation and regularly update on progress with project manager
- Guarantee close coordination and interaction with the other Program/Project Managers and technical coordinators to ensure harmonization of modalities of implementation, tools, approaches, etc.
- In collaboration with the ProgrammeField Coordinator, analyse the area of responsibility humanitarian needs of the community and assessment
- In collaboration with the Technical Coordinators design and revise project proposals
- Invest in building relationships, both with the outside community and with the population that Intersos is targeting
- Provide constant update progress of the projects to the Field Coordinator and Head of Program/Program coordinator
- Represent INTERSOS in relevant working groups, and other fora (clusters, donors meetings) in the Intersos programmatic context as delegated by the Field Coordinator and Head of Program/Program coordinator. Ensure timely reporting of highlights to Head of Program, Technical Coordinators and Field Coordinator.
- In coordination with the Programme coordinatorField Coordinator and Head of Program ensure regular update to donors representatives
Reporting
- Ensure the program’s institutional memory, keeping written records (and file them) on its development, in order to broadcast INTERSOS achievements and improve awareness
- Ensure regular internal reporting and elaborating, in coordination with Grants Unit, contractual reports according with donor rules and regulation.
- Ensure INTERSOS Project Appraisal Tool is accurate through data collection and timely submission.
- Monitor the project data collection with relevant technical referent, analysis and reporting on a timely basis to ensure correct use of the internal DB and monitoring tools.
People management
- In coordination with the HR department and relevant Managers, plan and organize the organizational charts, distribute tasks and workload among the teams, guiding their comprehension of the issues linked to the program and the mission through regular working meetings and feedback, in order to ensure an efficient deployment of the resources and the achievement of the expected goals
- Inform the field team on the instructions given by the coordination promoting fluent, smooth written and oral communication and information flow and ensuring confidentiality.
- In coordination with the HR department and relevant managers and technical coordinators, identify training needs, building the capacity, coordinate, supervise and motivate the staffs, supports ad hoc training sessions and on-the-job training, provide individual follow up and coaching, carry out end-of-mission evaluation of the team members and lead internal communication initiatives in order to facilitate people’s integration and professional development and to maximize their capabilities and commitment to INTERSOS values and project’s goals
- In coordination with the HR department is responsible for ensuring that the program staffs are trained and respect INTERSOS policies, rules and regulations
Finance and logistics
- Plan and monitor the financial expenditures ensuring the correct reporting and accounting of expenditures as per defined budget. In coordination with the Finance department supervise project financial indicators in order ensure efficiency and early detect deviations and their causes
- In coordination with the Head of Base plan and ensure overall supervision of the procurements for the program needs, monitoring the progress with relevant project manager
Education
- Advanced university degree in Social Sciences, Political Sciences, International Relations, Humanitarian and International Cooperation or related field
Professional experience
- Minimum 3 years of professional experience in the management of humanitarian project/program, including financial management and logistics responsibilities
- Minimum 1-year experience in the implementation of multi-sector humanitarian programming and in security context analysis
Professional requirements
- Experience in complex emergency settings and insecure countries
- Administration, finance and budget management skills
- Essential computer literacy (word, excel and internet)
- Analytical thinking, analysis capacity and strategic program development skills
- Experience in establishing and maintaining collaborative relationships with donors and government counterparts, and with donors compliance and reporting
Languages
Personal requirements
- Strong representation and negotiation skills
- Ability to ensure quick quality delivery in stressful environment
- Ability to adhere to deadlines and respect line management
- Strong interpersonal skills: communication, diplomatic skills and problem-solver
- Leadership, people management and development
- Organization and problem solving
- Commitment to INTERSOS principles
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