Fresh Jobs at IHS Towers

Job Summary

• The Manager, Systems holds a pivotal role in overseeing the monitoring and optimization of various systems critical to operational efficiency, including fuel consumption, grid availability, and renewable energy sources.
• Through strategic leadership, detailed analysis, and effective collaboration, the Systems Manager ensures the seamless operation of systems, contributing significantly to the reliability and sustainability of energy infrastructure.
• This position demands advanced analytical capabilities and a commitment to driving continuous improvement.

Job Responsibilities

• Provide guidance and support to Systems Analysts in initiating and managing problem tickets to address identified issues or anomalies promptly.
• Oversee the comprehensive monitoring of various systems, including fuel consumption, grid availability, and renewable energy sources.
• Ensure accurate data collection and analysis to assess system performance and identify areas for optimization.
• Evaluate system performance based on relevant RMS readings, such as Running Hours, Power Generation, Power Load, and fuel consumption.
• Analyze data and performance metrics to detect variances, deviations, and inefficiencies in system operation.
• Collaborate closely with cross-functional teams, including engineering, maintenance, and operations, to address system-related challenges and implement corrective actions.
• Monitor key performance indicators (KPIs) and metrics to track progress, evaluate performance, and make data-driven decisions to achieve departmental targets.
• Perform other tasks and duties as assigned by the line manager.

Qualifications

• 1st degree in Electrical/Telecommunication Engineering/Computer Science or related discipline
• 4 - 8 years related experience

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Job Summary

• The Diesel Manager is responsible for overseeing the entire NOC Diesel department, including managing both the Diesel Analyst team and the Diesel Specialist.
• This role requires strong leadership, technical expertise in diesel operations and fuel management, and a strategic mindset to drive continuous improvement and optimize departmental performance.
• The Diesel Manager ensures the efficient operation of the department, fosters collaboration among team members, and implements initiatives to enhance the organization's Diesel operations.

Responsibilities

• Lead and manage both the Diesel Analysts team and the Diesel Specialists team, providing guidance, support, and direction to achieve departmental goals.
• Oversee all aspects of NOC Diesel unit, including refueling processes, performance analysis, problem detection and resolution.
• Foster a positive and collaborative work environment, promoting teamwork, innovation, and continuous improvement.
• Set performance objectives, conduct regular performance evaluations, and provide feedback to team members to facilitate their professional development and growth.
• Develop and implement initiative and objectives to optimize NOC Diesel operations, improve fuel management processes, and enhance overall departmental performance.
• Monitor key performance indicators (KPIs) and metrics to track progress, evaluate performance, and make data-driven decisions to achieve departmental targets.
• Ensure the accurate and timely resolution of fuel-related incidents, tank issues, and other operational matters, and follow up with relative stakeholders until closure.
• Liaise with internal and external stakeholders on matters related to diesel operations and fuel management activities.
• Communicate regularly with senior management, regional heads, and other stakeholders to provide updates, solicit feedback, and address concerns.
• Perform other tasks and duties as assigned by the line manager.

Qualifications

• 1st degree in Electrical/Telecommunication Engineering/Computer Science or related discipline
• 4 - 8 years related experience

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Job Purpose

• The RMS Manager is responsible for overseeing the smooth operation and reliability of the Remote Monitoring System (RMS). This role entails leading a team of RMS analysts, conducting daily checks, validating incident resolution, and driving root cause analysis to ensure the system's integrity and functionality. The RMS Manager must possess strong leadership skills, a deep understanding of monitoring systems, and a proactive approach to problem-solving.

Responsibilities

• Lead and manage a team of RMS analysts, providing guidance, coaching, and support to foster a high-performing and cohesive team environment.
• Monitor key performance indicators (KPIs) and metrics to track progress, evaluate performance, and make data-driven decisions to achieve departmental targets.
• Oversee the daily sanity checks of the RMS, ensuring timely detection and resolution of errors or abnormalities in system performance or data.
• Review system alerts and reports to maintain the accuracy and reliability of data, implementing enhancements as needed to optimize system performance.
• Monitor the progress of assigned incidents, providing guidance and support to facilitate timely resolution and minimize operational disruptions.
• Validate the resolution of incidents and problems within the RMS, ensuring that reported issues are effectively addressed and resolved to meet quality standards.
• Collaborate closely with cross-functional teams to develop and implement corrective and preventive actions based on RCA findings, fostering collaboration and knowledge sharing.
• Drive a culture of continuous improvement within the RMS team, encouraging creativity, initiative, and proactive problem-solving.
• Manage relationships with RMS vendors, including oversight of vendor performance, and resolution of any issues or concerns.
• Collaborate with vendors to ensure the effective delivery of services, adherence to contractual obligations, and alignment with organizational requirements.
• Reconcile and produce monthly system Key Performance Indicators (KPIs), ensuring accuracy and completeness of data.
• Perform other tasks and duties as assigned by the line manager.

Qualifications

• 1st degree in Electrical/Telecommunication Engineering/Computer Science or related discipline
• 4 - 8 years related experience

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Job Description

• As Team Leader, Network Surveillance, you will ensure assigned team effectively and efficiently carries out detection, analysis, troubleshooting, escalation, and resolution of all alarms, outages, and/ or faults on the network. 

Key Roles & Responsibilities

• Foster an enabling environment in which team-members promptly and effectively react to all network-related faults per shift. 
• Coordinate activities and outputs of team-members, including providing on-the-job training/ guidance, ensuring strict compliance to escalation procedures, and monitoring performance based on set objectives. 
• Review individual performance of team-members and complete their appraisals in accordance with the company’s performance appraisal procedures and timelines. 
• Assist team-members in diagnosing and assigning difficult network problems. 
• Provide inputs in identifying team-members’ training requirements and knowledge gaps. 
• Ensure that team-members appropriate capture all incidents and updates on the company’s ticketing application. 
• Escalate to and/ or follow up with Field Operations Team Leaders, Regional Technical Operations Managers, and Regional NOC Manager on trouble tickets and other outstanding faults (problems) for timely resolution. 
• Action all alarms and trouble tickets and ensure adherence to procedures. 
• Monitor the status and progress towards resolution of all opened tickets. 
• Provide critical data such as client support processes, procedures and workflows into the NOC knowledge base. 
• Continuously search for innovative ways to improve quality of service to both internal and external customers. 
• Effectively coordinate team-members on shift, monitoring allocated portfolio and promptly reacting to and closing all network-related faults accordingly. 
• Ensure regular network update reports from the team are provided to relevant units. 
• Champion initiatives to automate all routine processes aimed at boosting efficiency. 
• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise. 
• Prepare and submit reports to the Regional NOC Manager on all matters relating to assigned team activities and performance. 
• Perform other tasks and duties as assigned by the Regional NOC Manager.

Functional Competencies:

• Fault Management & Root-Cause Analysis 
• Network Monitoring/ Availability/ Service Uptime Management 
• Network Tools Admin/ Management 
• Service Level Management 
• Data Analysis & Reporting 

Behavioural Competencies:

• Collaboration & Teamwork
• Workload Management

Qualifications

• Bachelor’s degree in Computer Science, Telecommunications Engineering, or any related discipline. 
• Professional certifications such as CCNA, CCNP, etc, will be an asset. 
• +7 years’ relevant experience in the telecoms industry.