Fresh Jobs at Duplo

• The Head of Payments Operations will play a critical role in ensuring smooth and efficient payment operations, managing relationships and partnerships with financial institutions, and ensuring compliance with regulatory requirements. The ideal candidate will have a strong background in payment systems, a deep understanding of the financial landscape in Africa, and the ability to drive operational excellence.

Key Responsibilities:

• Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants, and improve the same through operational excellence.
• Monitor and manage payment processing systems to ensure optimal performance, identifying and resolving any issues that arise.
• Develop and implement standard operating procedures (SOPs) for payment operations across Duplo's regions, ensuring consistency and efficiency across all processes.
• Partner with product and engineering to implement new payment products, expand capabilities, and expand our functionalities across borders
• Identify and manage relationships with financial institutions, payment processors, and other key vendors/partners, ensuring service level agreements (SLAs) are met.
• Negotiate contracts with payment processors and other service providers to ensure favorable terms and conditions for Duplo as we expand to other geographies and improve our products.
• Ensure all payment operations comply with relevant regulatory requirements, including AML/KYC, data protection, and other financial regulations.
• Work closely with the compliance team to monitor and mitigate risks associated with payment processing, including fraud prevention and detection.
• Conduct regular audits of payment processes and systems to ensure compliance and identify areas for improvement.
• Analyze payment data to identify trends, inefficiencies, and opportunities for cost savings or process improvements.
• Lead initiatives to optimize payment processing costs, improve transaction speed, and enhance overall customer experience.

Requirements

• Minimum of 7 years of experience in payment operations, financial services, fintech, or a related industry
• Bachelor’s degree in Finance, Business Administration, or a related field
• Extensive experience with payment processing systems, gateways, and related technologies.
• In-depth knowledge of AML/KYC, data protection, and financial regulations related to payment processing.
• Strong understanding of payment routing, settlement processes, and reconciliation.
• Experience integrating payment systems with banks, processors, and third-party services.
• Proven experience in leading teams and functions.
• Excellent negotiation and relationship management skills.
• Analytical mindset with the ability to make data-driven decisions.
• Excellent communication and presentation skills.

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• We are seeking a highly skilled Senior Full Stack Developer who is comfortable with front-end, back-end and DevOps development. The ideal candidate would be responsible for designing and developing front-end web tools that deliver back office portals, customer and payment support automations and finally the needed backend services that ensure visibility, responsiveness and support to issues impacting our internal and external customer needs. The senior full stack developer position would be required to see projects through from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities:

Frontend Development

• Design and develop the tools and dashboards listed above using modern frameworks like React, NodeJS, NestJS and similar technologies.
• Ensure the UI/UX design is implemented correctly, making the application visually appealing and user-friendly.
• Shall use test automation best practices to guarantee the quality of solutions worked on.
• Optimize frontend performance to ensure a smooth and responsive user experience.

Backend Development

• Develop server-side logic using Node.js, Python, Flutter (optional), Java, or PHP programming languages for our new backoffice administration platform.
• Create and manage databases using technologies like MySQL, PostgreSQL and MongoDB.
• Develop and integrate Secure Restful APIs with frontend components to enable seamless communication between the client and server.
• Leverage CICD practices to build efficient delivery pipelines on Github that target multiple environments.

Database Management:

• Designs, implements, and manages relevant databases for efficient data storage and retrieval.
• Ensure database security and implement measures to protect data.

Collaboration and Project Management: 

• Work closely with designers, project managers, and other developers to create cohesive products that meet business requirements.
• Participate in all aspects of agile software development, including design, implementation, and deployment.
• Take the lead on back office projects, from conceptualization to deployment.

Performance Optimization:

• Monitor, analyze, and improve web applications for speed, scalability, and security.
• Ensure application performance, uptime, and scale, maintaining high standards for code quality and application design.

Communication and Learning:

• Engages in effective communication with cross functional team members via slack, gitHub comments, documents, and huddles.
• Stays abreast of developments in web applications and programming languages, continuously updating skills to meet evolving project needs.
• Participates in knowledge sharing.

Technical & Professional Requirements:

• 5+ years of experience as a full stack engineer, preferably in the payments space.
• Strong technical acumen, with the ability to engage with engineers on other teams on the software architecture, our APIs, and system design that yields working software.
• Proven track record of launching and scaling solutions or financial products.
• Experience working with APIs, cloud-based architectures, microservices, and security best practices.
• Expertise in Agile, Scrum, and Kanban methodologies for product development.
• Experience driving cross-functional solutions.
• Experience with the Oncall process.
• Exceptional analytical and problem-solving skills, with a data-driven mindset.
• Strong communication and stakeholder management skills, with the ability to influence across teams and leadership levels.
• Experience with regulatory compliance in payments (PCI DSS, PSD2, AML/KYC) is a plus. Having integrated these requirements into your past solutions would be an added plus