Jobs at Cobranet Limited

Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High school diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

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Responsibilities and Duties

• Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial/POC and activation requests.
• Daily & Monthly report on presales tracker sheet.
• Process account activations for newly installed links for both new and existing clients
• Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
• Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
• Weekly reporting of new accounts that were recently activated to account department.
• Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
• To handle and process service request from sales person/reseller and communicate relevant information to the sales person/reseller
• Maintain a good filing system for all signed contracts
• All other duties as assigned by the Supervisor.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 4 years experience.

Competencies:

• Excellent knowledge & hands on use of Microsoft Excel
• Well organized & pays attention to detail
• Excellent verbal & written communication skills
• Ability to analyze & interpret data
• Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure.

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Job Summary

• We are seeking a highly motivated and skilled Fiber Installation Support Technician to join our team.
• The ideal candidate will assist our Fiber teams in executing fiber optic cable installations, ensuring efficient and high-quality work.
• This role involves supporting field operations, performing various tasks, and collaborating with the team to accelerate project timelines and minimize downtime.
• The ideal candidate must be reachable and available to work on Saturdays and Sundays

Key Responsibilities

• Cable Installation: Assist in running fiber optic cables through ducts, conduits, and other pathways.
• HDPE Duct Laying: Lay and manage High-Density Polyethylene (HDPE) ducts for fiber optic cable protection and organization.
• Interlock Removal: Safely remove interlocks and other obstacles to facilitate smooth cable installation.
• Thrust Boring: Perform thrust boring tasks to create pathways for fiber optic cables under roads, pathways, or other obstacles.
• Field Support: Provide general support to the Fiber team during installations, troubleshooting, and maintenance activities.
• Safety Compliance: Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.
• Collaboration: Work effectively with other technicians, engineers, and project managers to ensure projects are completed on time and to specification.
• Documentation: Maintain accurate records of work performed, including cable routes, duct layouts, and any issues encountered.

Requirements

• Education: Diploma or Degree in a relevant field (e.g., Telecommunications, Electrical Engineering, or related disciplines).
• Experience: Prior experience in fiber optic cable installation, telecommunications, or a similar field is preferred.
• Certifications: Relevant certifications in fiber optics or telecommunications are a plus.

Skills:

• Knowledge of fiber optic cables and installation techniques.
• Ability to work in various environments, including outdoor and confined spaces.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and teamwork abilities.
• Physical fitness and ability to lift heavy objects, work at heights, and endure varying weather conditions.

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Job Brief

• We are looking for a high-performing Senior Enterprise Sales Executive to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
• You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Prospecting for new sales and opportunities
• Achieving growth and hitting sales targets by successfully managing available resources
• Designing and implementing a strategic business/sales plan that expands company’s customer base and ensure its strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Manage customer portfolio to maximize relationship building opportunities.

Requirements

• BSc/MSc Degree in business administration or a related field; certification in sales or marketing will be an asset
• Successful previous experience as a sales representative, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent verbal and communication skills with proficiency in English Language
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Well-organized and responsible with an aptitude in problem-solving
• A team player with high level of dedication