Latest Jobs at Sophia ERP Limited (SEL)

Job Overview

• The Client Account Officer is generally responsible for managing intra and inter-office communication, maintaining a streamlined administrative system, coordinating manpower for effectiveness, responding to/resolving client queries, developing strategies for improving customer relationships, fostering/on-boarding/maintaining business relationships with new and existing customers.

Job Responsibilities

Finance:

• Document and Report on all financial transactions of the Company.
• Effectively manage Company’s cash flow and recommend financial actions by analyzing accounting options.
• Analyze/summarize financial status by collecting information; preparing balance sheet, profit and loss statement and other key management reports.
• Monitor, Liaise and send prompt reminders to Clients on all Periodic or Custom Service offerings.
• Generate and send Invoices and Receipts upon payment.
• Prepare accounts, Tax returns and work with Auditor to ensure compliance with all Tax obligations to Tax Authorities.
• Administer Payroll and effect payment to all 3rd Party Vendors.

Client Service:

• Communicate effectively with clients on all requests, queries using available and authorized channels to ensure speedy response and resolution.
• Communicate with teams and management on Project status with the view to ensuring Client satisfaction and Project implementation based on Project scope, standard and timeline.
• Ensure full and proactive compliance with Client SLAs/Agreements/Contract terms and escalate unacceptable performance to Management.
• Organize/schedule, coordinate/participate and report on client meetings, appointments and other presentations.
• Inspire/promote/pursue repeat business from clients.
• Monitor, measure and report on client satisfaction per business engagement.
• Provide relevant information to all clients on Company’s Services and Products.

Education / Professional Qualification

• B.Sc. in Accounting or Economics.
• Minimum of 2 years working experience in similar role

Key Competencies:

• Self-motivation
• Integrity
• Business acumen and interest
• Customer centric and organizational skills
• Analytical and strategic thinking
• Multi-tasking capability
• Performance and Task driven Team Leader who can meet deadlines
• Effective Communication
• Interpersonal and People Management Skills.
• Proficiency in the use of any Accounting Software and general IT tools.

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Job Overview

• We are looking for a System Administrator who will maintain, upgrade and manage our software, hardware and network for immediate resumption.
• Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently

Key Responsibilities
Network, Server & Security Management:

• Monitor and maintain network servers and all active devices
• Manage the network Infrastructure
• Administer Active Directory, manage user accounts and assets, assign and update security permissions on the network according to security policy.

Network & System Performance:

• Monitor system performance, IT system operations and storage utilization.
• Recommend improvements and automation to existing business processes.

Network Deployment Management

• Efficiently Install, configure and successfully deploy solutions across the network
• Upgrade systems with new releases and model
• Manage installations, upgrades and configurations of IT hardware and software

Business Continuity, Data & Asset Management:

• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Maintain Technical documentation, Manuals and IT policies, documentation of IT Assets, processes and procedures.
• Maintain and ensure prompt renewal of software licenses

User Support:

• Prioritize and resolve User support tickets
• Provide adequate technical support to teams during assessment, training or other key exercises
• Troubleshoot system issues and outages

IT Procurement & Vendors Management:

• Manage all procurement processes for IT hardware or software
• Liaise with Vendors or stakeholders to ensure delivery of IT infrastructure according to defined specification, in good condition and record time.

Requirements

• Bachelor's Degree in Computer Science or related field. Professional certification (e.g., Microsoft Certified Systems Administrator (MCSA)) is a plus
• Proven experience as a System Administrator, Network Administrator or similar role
• Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Knowledge of and experience with network infrastructure
• Candidate must not be above 30 years of age
• Candidate must reside in Lagos; proximity to the island is a plus.