Job Vacancies at Reliance HMO

Description

We are looking for an Executive Assistant to perform a variety of administrative tasks and support a Chief Executive Officer. The Executive Assistant will be responsible for managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to executive members.

Responsibilities

• Set the calendar and has ownership of the daily itinerary as well as any meeting deliverables, communications, or follow-up
• Manage all details for travel, including intricate travel details including flight, VISAs (as necessary), accommodation, translators if necessary, time zone considerations, and on-the-ground travel requirements
• Manage the status, resources, and timelines for all items, and work with the other members of the executive and internal team to provide updates on issues and advance same
• Serve as the liaison on all communications for both internal teams and external clients
• Responsible for communicating updates, information, and changes. May be appointed as a delegate to participate in meetings
• Manage the administrative functions, such as the preparation and formatting of any written communication, reporting, or presentation
• Manage repository for any maintenance and storage of any files or documentation as well as other various administrative duties when directed
• Ensure appropriate technology is leveraged to execute tasks
• Coordinate and assist in ensuring that meeting agenda and requirements are accurate, and all details are complete according to the specific needs of the meeting

Requirements

• Bachelors Degree (or equivalent) in relevant field
• 2+ years experience as an Executive Assistant, Personal Assistant or similar role
• Excellent MS Office and Visio knowledge
• Outstanding organizational and time management skills
• Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)
• Excellent verbal and written communications skills
• Experience booking domestic and international travel
• Experience managing executive's calendars
• Event and team morale planning experience
• Strong analytical skills and demonstrated ability to improve processes
• Desire and aptitude for learning new concepts on the job
• High level of integrity and discretion in handling sensitive and/or confidential information

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We are seeking a User Experience Researcher with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively. The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.

Your Responsibilities will include:

• Driving a user-driven product roadmap, providing valuable insight into complex problems across our products!
• Designing, planning and conducting the user research process across Products from developing user recruitment through to test moderation, analysis and reporting
• Modelling insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps
• Working closely with our product team and software developers to turn user data into actionable requirements that feed into Product strategy
• Helping to develop and maintain UX/UI testing standards and guidelines for methodology usage, testing materials, test planning, recruiting and test preparation
• Promoting user-centered design principles and best practices across the organization

Requirements

Skills Required:

• Minimum 4 years of experience as a user experience researcher.
• Tertiary Education from a recognized institution, ideally in design or a similar field.
• Passionate about building a world-class product and service that makes healthcare work for everyone
• Must have led research before in a multidisciplinary team with the ability to contextualize and prioritize insights for the team
• Experience managing, executing and analyzing usability test sessions or focus group sessions is required
• Experience of working in an agile development environment is required
• Experience in analyzing both quantitative and/or qualitative research methods is required
• Ability to run usability testing across both mobile and desktop platforms.
• Understanding of user interface/user interaction design principles is a must
• Good presentation skills for delivering insights in various formats
• Must be proactive, adaptable and resilient with a positive mindset.
• Experience influencing user needs to senior stakeholders
• Excellent communication skills for cross-functional collaboration

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Position Overview:

We are seeking a Product Designer with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively. The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.

Your Responsibilities will include:

• Finding solutions to allow our customers access healthcare most easily and intuitively.
• Setting design requirements based on information from internal teams and user research.
• Identifying new product improvement opportunities and propose research to validate these ideas.
• Communicating design ideas to a broad range of stakeholders (management, engineers, medics, product) using user flows, process flows, site maps, and wireframes.
• Working with product managers to analyze how a new product satisfies market needs and consumer preferences.
• Modifying and revise existing designs to meet changing customer preferences.
• Coordinating with other design team members to follow consistent design guidelines, standards, and best practices.
• Working closely with product managers to suggest improvements for products and processes.

Requirements

• Minimum of 4 years of work experience as a product designer or UI/UX Designer is a must.
• Tertiary Education from a recognized institution, ideally in design or a similar field.
• A strong portfolio packed with clean and inventive interface design is required
• A strong understanding of the principles of user-centered design. Knowledge and experience of design guidelines and behavior patterns. Can speak in detail about user expectations and design/UX principles for both web and mobile is required
• Proven experience in all phases of the design process including user research, wireframing, prototyping, visual design, UX design, and usability testing is required
• Proficiency in design and prototyping software such as Illustrator, Figma, Web flow, usability tools and other visual design tools is required
• Creative problem-solving designer - not satisfied with the status quo and always thinking of ways to improve
• Excellent attention to detail and an intuitive eye for customer needs beyond the obvious
• Proven experience working with cross-functional team members, with examples in your portfolio
• Ability to collect and interpret both qualitative and quantitative feedback
• Excellent communication and presentation skills.
• Adaptable and willing to learn from experts within the company, and constantly striving to improve.
• Having a knowledge of front-end development web programming languages such as HTML and CSS, and JavaScript (React) is an added advantage.
• Be able to recommend new tools and technologies by staying abreast of the latest trends and techniques