Jobs at Alfred and Victoria Associates

Role Summary

• The Enterprise Account Manager is responsible for developing and managing strategic enterprise accounts, driving revenue growth, strengthening executive relationships, and positioning the organization as a trusted technology partner.
• The role requires a consultative, solution-led sales approach focused on long-term value creation, customer retention, and expansion within assigned enterprise portfolios.

Key Responsibilities
Strategic Account Management:

• Own and manage a portfolio of enterprise and high-value strategic accounts.
• Develop and execute comprehensive account plans aligned with revenue and growth targets.
• Establish multi-level relationships within client organisations, including C-suite and senior executives.
• Serve as the primary point of contact and trusted advisor to key stakeholders.

Revenue Growth & Target Achievement:

• Drive new revenue acquisition, cross-selling, and upselling within assigned accounts.
• Achieve and exceed annual and quarterly sales targets.
• Identify whitespace opportunities across business units and solution lines.
• Lead complex, multi-stakeholder deal cycles from opportunity identification to closure.

Business Development & Market Expansion:

• Leverage industry networks and sector expertise to develop new enterprise opportunities.
• Engage high-level decision-makers through strategic presentations and solution workshops.
• Prospect and penetrate new verticals where relevant.

Client Engagement & Value Delivery:

• Understand client business objectives and align technology solutions accordingly.
• Collaborate with presales, technical, and delivery teams to ensure solution alignment and execution.
• Manage escalations and ensure high levels of client satisfaction.
• Support contract renewals and long-term retention strategies.

Forecasting & Reporting:

• Maintain accurate pipeline management and sales forecasting.
• Track and report key account metrics, including revenue performance and growth projections.
• Prepare executive-level account status reports and strategic updates.

Cross-Functional Collaboration:

• Work closely with Marketing, Presales, Customer Success, and Delivery teams to drive integrated account strategies.
• Participate in territory planning and strategic go-to-market initiatives.

Competency & Experience Requirements

• 7–10+ years of proven experience in enterprise sales, account management, or business development within a solution-selling or technology-driven organization.
• Demonstrated experience managing large, complex B2B accounts.
• Strong sector experience (e.g., Financial Services, Public Sector, Energy, Telecommunications, etc.).
• Pan-African or multi-regional exposure is an added advantage.
• Deep understanding of the Nigerian enterprise market and B2B technology sales landscape.
• Proven executive-level network within the Nigerian business community.
• Strong consultative and solution-based sales methodology.
• Experience managing long sales cycles and complex procurement environments.
• Strong negotiation, stakeholder management, and presentation skills.
• Familiarity with emerging technology trends and enterprise software solutions.
• Relevant product/vendor certifications (IBM, Oracle, Microsoft, etc.) are desirable.
• Ability to travel across regions as required.
• Target-driven with strong analytical and forecasting capabilities.

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Job Brief

• We are looking for an experienced Facilities Manager to oversee all building-related activities.
• You will be responsible for preserving the good condition of infrastructure and ensure that facilities are safe and well-functioning.

Responsibilities

• Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments
• Manage the upkeep of equipment and supplies to meethealth and safety standards
• Inspectbuildings’ structures to determine the need for repairs or renovations
• Review utilities consumption and strive tominimize costs
• Supervise all staff facilities staff (custodians, technicians, groundskeepers etc.) andexternal contractors
• Control activities like parking space allocation, waste disposal, buildingsecurity etc.
• Allocate office space according to needs
• Handle insurance plans and service contracts
• Keep financial and non-financial records
• Perform analysis and forecasting
• Ensure all building facilities adhere to proper safety standards and cleaning procedures
• Keep building and all facilities up to code and accurately follow maintenance protocol.

Requirements & Skills

• Proven experience as facilities manager or relevant position
• Well-versed in technical/engineering operations and facilities management best practices
• The ideal candidates must have the power/HVAC experiencebut our major need lies in the laboratoryequipment maintenance.
• Knowledge of basic accounting and finance principles
• Excellent verbal and written communication skills
• Excellent organizational and leadership skills
• Good analytical/critical thinking.

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Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High school Diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.