Latest Jobs at Interswitch

About the job

• Formulate and execute the enhancement requirement hardware roadmap for the business.
• Supervise the effective support and Implementation of hardware embedded systems.
• Carry out designs, development, tests, and maintenance of embedded IoT systems.
• Hardware Prototype Engineering Design and development for IoT based solutions

Regular/daily duties.

• Design and build embedded systems, including embedded system firmware.
• Test and debug the systems.
• Partner with R&D Product Lines to drive the Edge and Gateway IoT development strategy and architecture.
• Work with our existing team of hardware and embedded engineers to deliver advanced AIOT solutions.
• Shape and define the architecture and development strategy for the IoT device SDK.
• Be the subject matter expert in communication protocols, for example: IoT Protocols: MQTT, REST APIs, DDS, AMQP
• Monitor and maintain the system after development.
• Improve system efficiency and stability after development.
• Collaborate with customers to create systems based on their needs.
• Provide the technical insights to the team for their training and development and to solve issues that arise in our customer engagements globally with the goal of ensuring customer delight.

Educational Qualification:

• B.Eng. Electrical/Electronic Engineering
• B.sc Computer Engineering
• HND in Electrical Electronics Engineering

Professional Qualification:

• Corporate Member Council for the Regulation of Engineering in Nigeria
• Corporate Member, Nigeria Association of Technologists in Engineering (NATE).

Experience:

• Proficient with AWS or Azure cloud computing environments.
• Proficient with edge computing principles and architecture.
• Agile Application Development & Scrum methodologies

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Job Summary

• To ensure operations delivery processes run smoothly, completely, and in accordance with company standards, regulatory requirements, and customer expectations by monitoring and analyzing operational delivery performance, identifying areas for improvement, and ensuring that all key performance indicators (KPIs) are consistently met.

Responsibilities:

Performance Monitoring & Reporting:

• Monitor daily operational activities to ensure compliance with internal standards, customer service agreements (SLAs), and regulatory requirements.
• Develop and generate regular reports on key performance indicators (KPIs) to track operational completeness/accuracy and identify any gaps or areas for improvement.
• Analyze data from various operational processes to assess performance trends and recommend necessary improvements.

Risk Identification & Mitigation:

• Identify potential risks or bottlenecks in operational processes and propose solutions to mitigate them.
• Collaborate with relevant teams to implement corrective actions and ensure operational risks are managed effectively.
• Ensure compliance with all industry regulations and internal policies, escalating compliance issues as necessary.

Process Improvement:

• Review and audit operational processes to identify inefficiencies, areas for optimization, or process failures.
• Participate in process improvement initiatives, such as automation or streamlining procedures, to enhance operational effectiveness.
• Work closely with process owners to document standard operating procedures (SOPs) and maintain process documentation.

Incident Management & Root Cause Analysis:

• Investigate and analyse operational incidents, identify root causes, and recommend corrective actions to prevent future occurrences.
• Collaborate with internal stakeholders to resolve issues promptly and ensure that any operational disruptions are minimized.

Stakeholder Collaboration:

• Work closely with internal departments such as IT Governance, Operations delivery, Internal control, and compliance to ensure smooth operation across functions.
• Provide regular updates and reports to line manager on operational performance and issues requiring attention.

Regulatory Compliance:

• Ensure that all operational activities comply with industry regulations, company policies, and best practices.
• Stay updated on changes in regulations and ensure that the necessary adjustments are made to maintain compliance.

Required Qualifications:

• BSc or B.Eng. in Computer Science/Business Information Technology with relevant experience/certifications in EFT payments and Fintech Product Operations is required
• SQL scripting skills is a plus
• ITIL knowledge/certification is a plus
• Leans Six Sigma certification is a plus
• Basic understanding of Quality and Process Assurance principles is also a plus

Technical:

• Basic Understanding of SQL
• Basic Understanding of Electronic funds transfer processing
• Basic Understanding of Operations around Interswitch’s collections and disbursement products
• Troubleshooting and Data analysis
• Quality Management fundamentals

Experience:

• 0 - 2 years

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Job Summary

• The role involves managing the availability and capacity of core applications to ensure optimal performance.
• Responsibilities include providing technical support for these applications, troubleshooting issues, and implementing the setup and integration of new applications within the company’s environment.
• The successful candidate will play a key role in maintaining the stability and efficiency of the organization's application infrastructure.

Responsibilities:

• Design, implement, and maintain highly available and scalable infrastructure.
• Collaborate with development teams to ensure applications are built with reliability and performance in mind.
• Monitor system performance, identify bottlenecks, and proactively implement optimizations to improve system efficiency.
• Develop and maintain automation tools for deployment, configuration, and monitoring of systems and services.
• Conduct system capacity planning and provide recommendations for scaling resources to meet growing demands.
• Identify and resolve complex technical issues related to infrastructure, networking, and application performance.
• Implement and improve monitoring, alerting, and logging systems to ensure timely detection and resolution of incidents.
• Collaborate with cross-functional teams to define and implement best practices for infrastructure, deployment, and operational processes.
• Participate in on-call rotation and provide timely response and resolution to production incidents.
• Stay up-to-date with industry trends and emerging technologies in cloud computing and infrastructure automation.
• Strong experience with on-prem infrastructure and cloud platforms such as AWS, and Azure.
• Proficiency in infrastructure-as-code (IaC) tools like Terraform or CloudFormation.
• Solid understanding of containerization technologies such as Docker and orchestration tools like Kubernetes.
• Experience with configuration management tools like Ansible, Puppet, or Chef.
• Strong scripting skills in languages such as Python, Bash, or PowerShell.
• Deep knowledge of Linux systems administration and networking concepts.
• Familiarity with monitoring and logging tools like Prometheus, Grafana, ELK Stack

Education

Academic Qualification(s):

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

Professional Qualification(s):

• Service Management Certifications (e.g. ITIL) are an advantage

Experience (Number of relevant years):

• Minimum of 3-4 years of experience in a similar SRE or infrastructure engineering role.