Job Vacancies at Jiji Cars (formerly Cars45 Limited)

Job Summary

• The Documentations Associate (DA) is responsible for assessing the documents presented by prospective Jiji Cars vehicle seller.
• This involves the process of using the Documentation SOP and to review and resolve situations concerning the documents presented for the Jiji Cars buying process.
• The DA will review, document, and provide advisory on documents presented during the Jiji Cars buying process. The successful individual will assist in achieving the Documentation Team’s KPIs and overall deliverable toJiji Cars Business goals.

Essential Job Functions

• Participates in the daily review of documents presented at Jiji Cars cars buying process.
• Performs document reviews & gives advisory on the status of documents presented during the car buying
• process.
• Questions and examines documents presented against set standards within SLA.
• Monitors and ensures proper determination of the authenticity of documents provided during the car buying process.
• Uses defined methods to discover or establish relationships between documents provided and in review.
• Examines documents for signs that they have been forged or altered.
• Compares signatures and handwriting through standard analysis to determine the alterations or infractions.
• Examines documents and link them to specifics & relate them properly.
• Deciphers the contents of documents and determine if they have been partially destroyed or altered
• Examines incidents and other cases of infraction on the ownership of a car.
• Provides feedback to customer experience team leaders, and managers.
• Handles escalations from Center Operation Officers, Territory Managers on the day – to – day issues arising from the documents presented by sellers
• Performs other duties as assigned.
• Handles escalations from on enquiries/request/complaint regarding documents on retailed vehicles.
• Prepares Weekly Documentation Exception Reports and share same with relevant stakeholders.
• Generate, prepare and analyze car history and ownership in detailed car reports on Jiji Cars due diligence report service
• Builds and sustains Documentation/Regulatory Vendor Relationships (Customs, AutoReg, eVReg, EVRS, CarFacts, etc.)
• Supervises and ensures weekly/monthly vendor payments (Customs, AutoReg, eVReg, CarFacts)

Technical Requirements & Experience Required

Educational Requirement & Work Experience:

• A Degree in Law will be of advantage or other equivalent Bachelor's Degree
• Relevant certifications/trainings in Audit Management, Risk Management & Compliance would be an added advantage
• 1 to 2 years experience as an Auditor, Risk Management/Compliance Officer or Legal Assistant would be an added advantage
• Intermediate to proficiency in Microsoft Productivity Tools

Knowledge & Skills Required:

• Highly eloquent with excellent written and interpersonal communication skills
• Very strong attention to details
• Ability to work under very strict timelines
• Must be a self-motivator and self-starter
• Ability to focus on quality and excellent customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Strong relationship management skills
• Strong negotiation skills
• Must be able to effectively deal with people at all levels inside and outside of the company
• Creative ability & writing proficiency
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed.

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Job Summary

• Under the supervision and guidance of the Senior Manager, Contact Center and Customer Experience, you will be responsible for generating bookings from the prospective leads made available by the business and ensuring that all prospective sellers are offered the desired services.
• You will assist in guiding the sellers about how to sell their cars and offer alternatives where preferred options are not available. Provide useful information regarding the cars.
• Be ready to help customers make a good decision. Your role is to ensure that the prospects have all necessary information and contact details to make a successful sale.

Responsibilities

• Answer questions about products and services offered by the company.
• Cold calling and prospecting new customers
• Ensure adequate information is provided to prospective customers.
• Ask questions to understand customer requirements in order to create a booking.
• Direct prospects (or existing customers) to the appropriate center for the sale of their cars.
• Enter and update customer information in the database.
• Appropriate handling of angry customers to preserve the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and bookings while noting all useful information.
• Following up, tracking and directing customers.
• Any other role as assigned by the supervisor.

Requirements

• First Degree or equivalent in a relevant discipline.
• 1-3 years of experience in Telemarketing/Telesales
• Knowledge of the automobile products
• Experience in sales and knowledge of consumer behaviors
• Must have keen attention to detail, high level of integrity and logically sound
• Ability to convince others and explain information in clear terms
• Excellent problem-solving and analytical thinking
• Proficient in the use of microsoft office package
• Professional Certification in Telemarketing is an advantage.

Benefits

• We generally offer a vibrant culture, great work ambiance, super intelligent workforce, and a relaxed dress code in order to harness the power of innovation.
• We care a lot about our employees. It’s obvious that for efficient work you need to stay in favorable working conditions.
• That’s why we offer you the following benefits:
  • Healthcare insurance and free daily lunch
  • TGIF every last Friday of the month and regular Team Building events;
  • Leadership development and new opportunities to grow as we are constantly expanding;
  • An opportunity to work with a dynamic and international team all across the world.+6