Job Details at International Breweries

The Key Purpose of this role is to drive a consistent Customer service experience by ensuring superior in-trade execution of the Distribution lever while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities. Ensure DPO Delivery Pillar and Good Operating Practices are adhered to. 

Key Roles and Responsibilities:

• Implement DPO management routines. 
• Operational work diagnosis (OWD) done to check compliance to all SOP's and standards.
• Dedicated work area 5's inspection / audit, visual boards updated with 5's scores and gaps.
• OWD's done for Quality, truck departure, truck arrival and truck delivery process at POC.
• Track Customer delivery performance (CDP) reasons & action plans developed and implemented. 
• Driver feedback analysis done, and feedback given to drivers.
• Relevant customer service training conducted for delivery team.
• Refusals tracked, analysed and action plans created and implemented.    
• OWD's done for Quality, truck departure, truck arrival and truck delivery process at POC.
• Transport labour productivity - GOPS completed, and action plans developed.  
• Delivery process standardized and SOP's implemented.
• Plan vs actual km analysed, action plans developed and implemented. 
• Maintain open communication channels with CIC and Centralized Planning.
• Track and adhere to SLA with stakeholders to leverage appropriate relationships.
• Engage with the Plant regarding their DPO dream by driving DPO on the shop floor. 
• Representation during milestone audits will be necessary to support the Plant’s DPO dream.

Key Attributes and Competencies:

• Knowledge of customer service principles 
• Strives for customer service excellence 
• Demonstrates reliability 
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills 
• Excellent self-management and planning skills 
• Strong achievement orientation 
• Ability to adapt to change effectively
• Excellent coaching capability 
• Strives for continuous improvement 

Minimum Requirements:

• Min. of B.Sc./ B.Tech /HND in a related field. 
• 2 years’ experience in Logistics and Supply Chain Management.

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The Key Purpose of this role is to operate the process area according to work instructions, execute non- destructive quality checks and carry out routine maintenance. The process artisan has a primary focus on the asset care activities of the team.

Key Roles and Responsibilities:

Operating & Process Control

• Operating the process area according to the work instructions and adhering to usage standards.
• Carrying out the required quality checks as described in the quality control and analysis work practice.
• Recording waste on the appropriate documentation or information systems, and reviewing waste trends to identify problems or opportunities timeously.
• Constantly reviewing process performance against target, and completing all short interval control documentation.
• Responding rapidly to upstream or downstream triggers that result in stoppages.
• Appropriate problem solving approaches, as detailed in the problem solving work practice must be followed.
• Performing housekeeping tasks, applying 5s principles and following safe work practices.
• Unsafe work practices must be identified and corrected.
• Assisting fellow team members in the execution of their tasks.

Maintenance of Plant & Equipment

• Carry out in-depth cleaning, lubrication and inspection of machines according to the work instructions, and following the schedules supplied by the maintenance planner.
• Carrying out routine maintenance activities according to the maintenance schedule. Where routine maintenance reveals larger problems, and the process artisan is unable to resolve these, it must be escalated to the team leader.
• Taking part in maintenance and cleaning days.
• This work must be executed in support of the maintenance support team and in accordance with the schedule issued by the maintenance planner.
• Taking part in maintenance post mortems.
• This must be done in support of maintenance specialist support.
• Monitoring trends when conducting routine maintenance.
• Where trends indicate the existence of underlying problems, corrective action must be Quality Control and Analyses taken.
• This corrective action may involve the SBU, the maintenance controller or maintenance support.
• When operating, the process artisan must carry out the non-destructive quality checks and analyses.
• The list of checks to be carried out are contained in the work instructions.
• Recording the results of quality checks on the relevant documentation or information system.
• Where production does not meet quality standards the process artisan must try to identify and resolve problems using the appropriate techniques.
• If they are unable to resolve the problem themselves, it must be escalated to the team leader for further direction.

Communication

• Actively participating in shift meetings, asking questions to test understanding and contributing suggestions.
• Making use of the gap list to record issues, problems and improvement opportunities.
• Fully understanding the team goals and participating in team goal review sessions.
• Where FFA's have been initiated, the process artisan may be asked to participate.
• Making use of relevant communication media (e.g. shift logbook) to stay informed and inform others of issues.

Problem Solving

• When problems occur, applying the appropriate techniques (e.g. 5y, quick fix routines etc.) then identify and correct the problem.
• Where the process artisan is unable to resolve the problem, involve fellow team members or escalate to the team leader if necessary.
• Where problems have been resolved, verify that the problems have been eliminated.

Continuous Improvement

• Using run/control charts and trend analysis, to identify sources of waste and variation in the process.
• Using short stop analysis, Pareto charts and other tools seek to identify opportunities to simplify activities.
• Where improvement opportunities have been identified, these must be recorded on the team gap list.
• The process artisan should involve other team members in evaluating opportunities and call in specialist resources to assist if required.

Key Attributes and Competencies:

• Ability to solve problems on FMCG machines.
• Ability to communicate technical knowledge to operation staff improving their skills sets.
• Ability to train, coach and mentor operation staff on ATO and 5’s principles.
• Ability to optimize usages and reduce wastage with permanent solutions. Interpersonal Skills.
• Work in Teams and Collaborate.
• Strong self-management practices.
• Ability to problem solve using basic problem solving tools (5 why; fishbone)and involved in high level problem solving to identify root causes and loop closures 
• AB Reports , SDCA, PDCA.
• Ability to reduce machine downtime to minimum while ensuring the all problems have permanent solutions.
• Ability to analyse various graphical data and open gaps to improve performance.
• Ability to identify non-standard work and tag the defects with root causes.
• Ability to identify required spares for restorations tasks and communicate with suppliers for the best possible price thus showing savings on ZBB.
• Ability to be able to use electronic communication devices e.g. Tablets, laptops and other devices to help you understand thespecific machines in more in detail.
• Ability to understand camera technology and different type of algorithms.
• Ability to understand software, bus systems( Asibus, Profibus, Canbus, Ethernet, Ethercat) only for Electrical and Instrument.
• Always looking for opportunities to improve MTTB and shorten MTT.
• Ability to communicate well.
• Must be a team player
• Ability to adhere to instructions, work in shifts with minimum. supervision and action oriented.
• Sober mind, self-starter, physically fit and honest.

Minimum Requirements:

• N3 Engineering Studies
• HND
• Trade Tested
• Minimum of 2 years working experience in Manufacturing