Jobs at Equinix Nigeria

Job ID: JR-154370

Job Summary

• Applies acquired job skills to work on tasks that are semi-routine in nature.
• Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities
Queue Management / Reporting:

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
• Ensures adherence to commit times within standard operating procedures
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems

Installations:

• Rack and stack semi-routine customer equipment tickets
• Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

Cross-Connect:

• Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting:

• Supports semi-routine standard operating testing and standard operating installations of customer assets
• Supports standard operating procedures of layer 1 cross-connect certification testing
• May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership:

• Supports the operations and security personnel team for breaks or other activities, when necessary
• Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management:

• Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
• Delivers a high level of service and an excellent customer experience when interfacing with customers
• Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
• Supports customers on-site by through access control and escorting services

Projects:

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
• Supports vendors on projects
• Supports physical customer audits

Training:

• Completes all assigned training in a timely manner
• May provide support to new hires

Qualifications

• Typically requires a high school diploma and years of equivalent work experience.

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Job ID: JR-155016

Job Summary

• Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required.

Responsibilities

• Responsible for designing, integrating and implementing IP based services on the IPNGN network.
• Providing innovative network solutions and engaging OEMs when required.
• Driving the company's IPv6 strategy.
• Network design, planning, administration and maintenance.
• IP multicast setup and IOS, IOS-XE, IOS-XR router deployments.
• Ensuring knowledge transfer for level-1 IP NOC and relevant teams.
• Troubleshooting and resolving WAN/LAN connectivity issues.
• Managing bandwidth of the IP backbone for optimal performance.
• Performing routine checks and maintenance on all network elements.
• Routing protocol troubleshooting experience in a large-scale network (BGP, IS-IS OSPF, EIGRP).
• Strong experience configuring and troubleshooting Cisco routers and switches.
• Monitoring of network elements and ensuring prompt repair and restoration of all faulty/down sites/links.
• Installation, configuration and maintenance of network equipment such as routers, switches and firewalls like Cisco ASA, Fortigate.
• Exploring existing knowledge base and make recommendation to improve systems, solutions and processes.

Qualifications

• Bachelors Degree Or Equivalent Experience.
• 3 - 5 years relevant experience is required.
• Relevant professional/technical certifications like CCNA, CCNP, JNCIS, (CCIE is an advantage).

Skills / Competences:

• Good presentation and analytical skills.
• Relationship Management skills.
• Time & self-management skills.
• Ability to work well under pressure.
• Good oral and written communication skills.
• Good knowledge of networking technologies - TCP/IP, BGP, DNS, VPNs, EVPN, VxLAN, SDWAN, SDN etc.
• Hands on experience configuring Firewalls, Cisco and Juniper routers.
• Service provider experience in technologies like MPLS L2VPN, L3VPN, ISIS, BGP, Segment Routing.
• Proven capacity in designing and implementing complex, high performance networks with multiple locations and applications, preferably service provider networks.
• Scripting knowledge is an added advantage.