Latest Vacancies at Airtel Nigeria

Purpose of the Job (Brief)

• The CX App Support SME is responsible for governance and management of customer facing application management teams to deliver application support services related to applications, tools and utilities for Airtel Nigeria IT operation.
• This role will oversee managed service operation staff to ensure that operational commitments are consistently delivered for Airtel Nigeria.
• The SME will be reporting to Operations Lead.

Key Accountabilities
The Customer Service Application SME is responsible for:

• Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria
• Ensure Application Uptime with 99% for all CX Based Applications
• Delivering seamless IT Operation of Airtel Nigeria business for CX Application management supporting KYC, USDM et al
• Promoting continuous improvement of processes and delivery of results within assigned domain.
• Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency and product release

Qualification & Experience

• M.Sc / Bachelor's Degree in Computer Science, Systems Analysis or a related study.
• 5-7 years of work experience on Pre-paid / Post-Paid / Enterprise / VAS / Mobile-Money Application operations support.
• Experience working in multi-vendor managed service IT operating model.
• Exposure to IT Service Management framework with good vendor management skill.

Competencies:
CX App Support ops SME must:

• Have deep understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment.
• Have expertise in the area of managing Enterprise, Pre-paid, Post-paid, VAS, related applications.
• Be a believer of open source environment.
• Have knowledge on IT Service management framework.

Specific Skills and Knowledge:

• Structured approach to work, with the ability to plan, and organize larger activities
• Clear in communication, both written and verbal.
• Ability to apply multiple technical solutions to business problems.

go to method of application »

Level: Mid-Senior

Purpose of the Job (Brief)

• This function is expected to act as the representative for business, technical and other functional requirements in Packet Core solutions to support Mobile Data services. 
• The function will define the optimal topology of the packet core network to meet premium service level agreements and industry architecture for next generation Packet switched networks; 
• Also expected to evaluate network design and define best criteria and guidelines with partners for capacity management and dimensioning of the PS core network; 
• In addition would ensure delivery of PS projects to agreed SLAs whilst exploring the most efficient ways to realize new business requirements placed upon the 2G/3G/4G Mobile Core Network which includes but not limited to voice and data.

Key Accountabilities
PS Core Planning and Architecture:

• Analyze business requirements and processes before converting ideas into a solution design; where required, research into new technology/features in Telecommunication industry with regards to Mobile Data services.
• Liaise with partner teams, Airtel HQ and other departments to assure optimal data network architecture adapted to local traffic profile, implementation and deployment of key networks systems through the full delivery life cycle from initial design to full operational handover.
• Ensure projects are aligned with the Annual Operating Program (AOP) specifications
• Ensure that all nodes within the Packet core network are functioning as per the business and network requirements.
• Provide a pathway towards evolving PS Core network in line with 3GPP Roadmap

Detailed and Effective Documentation:

• Ensure that the project related documentation reflects a fit-for-purpose design and complies with the contractual vendor requirements.
• Coordinate and review Vendor documentation in the form of SD, HLD and LLD designs prepared to include technical functionality, platform design and platform integration with relevant network elements.
• Prepare and update network designs to reflect most recent changes in Network architecture/capacity.

Capacity planning and Optimization:

• Perform adequate dimensioning, of all interfaces of EPC related Nodes and add-on solutions - in accordance with network growth and business projections.
• Continuously monitor network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from Operations and performance teams.
• Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of data services.
• Periodical audit and optimization of Product-related configurations on the Deep Packet inspection (DPI) node to avoid data fraud and over/undercharging of data services
• Periodically revise and optimize signalling traffic towards charging system and other peer nodes

Expand & Evolve Core Network:

• Understand the business requirements and impact on data network infrastructure.
• Responsible for planning all expansion of nodes well in advance.
• Plan evolution of PS core network to best industry practices.

Employee Engagement:

• Provide consultation services to relevant business units including Liaising with Marketing and IT for better understanding of proposed services.
• Hold necessary Kick off meetings with stakeholders where/when required.
• Always maintain high Team Harmony and Engagement with both internal and external teams and stakeholders.

Vendor/Partner Management:

• Ensuring that Internal Operations and Vendor Team deliver projects to the high quality expected first time right.
• Hold recurrent

New Initiatives:

• Explore new initiatives which meet business requirements by developing and delivering cost efficient delivery plans of proposed solutions.
• Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out.

Time management:

• Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

Educational Qualifications & Functional / Technical Skills

• Bachelor's / Master's of Telecommunication / Electronic Engineering Degree / Computer Science
• Comprehensive understanding of Mobile Packet Core from a design, optimization, and evolutional perspective.
• Strong Analytical and Presentation skills
• Knowledge of 3GPP / GSMA standards
• Detailed knowledge of Diameter Routing and Data Analytics platform
• Understanding of NFV and Native Cloud Operations

Relevant Experience:

• Must have 6-8 years work experience in large Mobile Network Operator within the PS core domain
• Multivendor experience HUAWEI, ERICSSON platforms preferrable
• Hands-on Experience with Ericsson PS core nodes will be an added advantage.
• Good Experience with Project deployment of key network systems from initial design to full operational handover
• A thorough understanding of Network KPIs and their use

Other Requirements:

• Personal Integrity and good interpersonal relationship
• Personal tenacity to succeed
• Must have excellent organizational and communication skills.
• Highly organized and good at implementation
• Time management skills with commitment to project timelines.
• Self-motivational skills
• Good analytical and problem solving skills.
• Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
• Professionalism in delivering daily services
• Innovative and Entrepreneurial in managing challenging situations.