Customer Service Assistant at the British Council

Department: Exams
Contract type: Locally Engaged   
Duration: 1-year fixed term contract
Pay band: 2

Role Purpose

• The Role holders will support the achievement of country plan objectives in Nigeria by delivering customer services. The successful candidate will project a professional image of British Council and provide a high quality, welcoming and efficiently integrated enquiry service for the full range of the British Council’s English and Exams activities, product and services.
• You will need to meet Customer Service Excellence standards in all inbound and outbound contact with customers.  

Requirements
Essential:

• English Language Proficiency Level minimum B2, written and spoken
• University Degree or equivalent work experience
• Minimum 2 years call centre experience
• Experience working with CRM (Client Relationship Management) & Call management systems
• At least 2 years dealing with customers and enquiries within a reputable customer service environment with proven positive track record
• Proven experience of providing service within quality standards
• IT skills and experience working with MS Word & MS Excel
• Attention to details

Desirable:

• Fluency in one of the 3 major Nigerian languages - Hausa, lgbo or Yoruba
• Customer Service qualification
• Experience in supervising a group of people to achieve a specific purpose

Salary
N3,390,541 per annum.