Jobs at M-Kopa

At M-KOPA, you'll conduct end-to-end research execution that brings customer voices directly to our product and business teams. Our Customer Insights team owns research from design to delivery—from survey creation to field studies to insight presentations. Join us in combining rigorous research methods with purpose-driven inquiry that makes digital and financial inclusion possible across Africa.

70% of your time will be spent conducting research in the field and remotely:

• Design and conduct research surveys via phone, SMS, and other platforms to understand customer behaviour, pain points, and market dynamics
• Facilitate focus groups with customers, agents, and prospective customers to drive deep insights on key business questions
• Conduct customer shadowing and observational studies to identify pain points and gather authentic customer stories
• Engage directly with Every Day Earners to understand their needs, feedback, and sentiments

30% of your time will focus on capturing and communicating insights:

• Document customer data and sentiments accurately using survey tools, spreadsheets, presentations, photos, and videos
• Support the testing and release of new products through field observation and customer feedback
• Coordinate field visit logistics for customer and agent shadowing activities

Your Research Environment 

Research Platforms & Tools:

• Survey tools: Dooblo, Google Forms, Survey Monkey
• Analysis & communication: Excel, Word, PowerPoint
• Data capture: Photos, videos, field notes

Research Methodologies:

• Phone and SMS surveys
• In-person focus groups
• Customer shadowing and observation
• Agent interviews and feedback sessions
• Post-launch product validation studies

Markets:

• Kenya, Uganda, Nigeria, Ghana & South Africa
• Urban and peri-urban environments
• Remote and field-based research

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We are looking for a Sales Executive - Oke Ogun, Oyo State to join our Sales Team as we scale up and drive digital and financial inclusion across our markets.

This role is an opportunity to drive growth, shape strategies, and inspire a team, all while playing a key part in M-KOPA’s mission to unlock better livelihoods through affordable products.

Imagine leading a team that isn’t just selling products but creating connections and empowering people in your community. As our Sales Executive, you will be the force behind the scenes, monitoring and delivering sales targets, developing local networks, and ensuring that every customer interaction reflects the values that make M-KOPA the trusted brand it is today.

Success in this role will rely on your ability to recruit, train, and mentor a field-based team of Direct Sales Representatives (DSRs). You will guide them, challenge them, and help them exceed their targets by crafting powerful sales and marketing strategies. Your leadership will shape their success, and by extension, the success of the business.

Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance. Your sales and negotiation skills will ensure that you surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same. You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.

As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies. Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset.

This is more than just a job—it’s a chance to be a driving force behind a brand that’s changing lives. At M-KOPA, you will have the chance to grow, innovate, and truly make an impact. If you’re ready to be a driving force in M-KOPA’s growth, we want you on our team.