Current Job Placements at Ekovolt Telco Limited

Location: Yaba Lagos

Job Description

• We are currently seeking Enterprise Sales Consultants who will be responsible for identifying, aggressively prospecting and closing new business accounts
• We are looking for enthusiastic, positive and motivated individuals who can take the training and tools for success given to them to achieve and exceed sales goals.
• You will be the front line for presenting Ekovolt to prospects. Success in this role may lead to career opportunities in other areas of the sales organization and company
• Work closely with the Head of all the Business Units & Team members to ensure that all viable business opportunities are explored and capitalized upon
• Communicating effectively with ICT customers and prospects, directing customers to product information resources, and Identifying and contacting new sales prospects
• Perform account management on selected accounts
• Build and manage pipeline and leads
• Generate and manage forecasts.

Qualifications

• Bachelor’s degree in business, marketing, engineering
• Minimum of 2-5 years work experience in IT sales
• Experience in sales of IT products and services is a major advantage
• Excellent written, communication and presentation skills.
• Knowledge of customer service principles and practices.
• Knowledge of Radio and Wireless Technologies 
• Candidate with relevant industry knowledge will be an advantage.
• A team player, highly motivated, good interpersonal skills, mature, meticulous, independent, disciplined and responsible
• Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues.
• Rapid learner who thrives in a dynamic environment.
• Possesses determination and grit.

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Location: Yaba Ln, Lagos

Job Description

• Interface with customers via inbound or outbound calls, email, chat and social tools for resolving routine problems with service.
• Identify, troubleshoot, diagnose and clarify customer issues, and confirm understanding of requirements or problem.
• Troubleshoot customer issues related to internet broadband, modem, router etc.
• Maintains call records/logs and resolution detail utilizing case management solution, Remedy.
• Able to effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
• Create/update help tickets to document customer interactions.
• Escalate complex support issues to higher level supervisors/manager.
• Provide information about product specifications.
• Interact with other internal departments to resolve customer issues.
• Resolve customer issues by changing channels

Qualifications

• Experience working with IP Networking and Internet services
• Experience with ticket creation, management and resolution
• Knowledge of customer support skills that include: management of problem calls, priority calls and communication to end-users
• Radio and Wireless configuration knowledge
• Configure broadband gateway routher for office use
• Minimum of HND in Information Technology, Computer Science or relevant field

Preferred Skills:

• Knowledge of RSSI, noise and interference
• Knowledge of link loss budget calculations
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.