Jobs at Moniepoint Inc.

About the role

• We’re looking for a Copywriter to join our Creative team.
• This role is for you if you’re a strong writer, a curious thinker, and a customer-focused creative who knows how to turn ideas and insights into clear, engaging copy that people understand and act on.
• You’ll work across Marketing, Product, Growth, CRM, Social, and Design to create communications for Moniepoint’s products and customers, from campaigns and product launches to CRM, social media content, performance ads, and everything in between, to develop messaging that supports acquisition, engagement, retention, and customer loyalty.
• This is a hands-on role for someone who can adapt their writing across different channels and audiences while maintaining a consistent Moniepoint voice. You should understand consumer behaviour, enjoy solving communication problems, and know how to make complex information simple and relatable.

Responsibilities

• Write clear, engaging, human-centred copy across Moniepoint’s products and marketing channels, including the app, website, CRM, social media, product experiences, and performance marketing.
• Develop creative concepts and copy for campaigns across OOH, digital, social, TV, radio, CRM, performance, and other channels.
• Work with Product, Growth, Design, Motion, Animation, Marketing, CRM, and Social teams to develop and execute campaigns.
• Translate complex financial products, features, and services into simple, relatable messaging that customers can understand and trust.
• Write performance marketing copy for platforms including Google, Meta, TikTok, and LinkedIn.
• Maintain a consistent Moniepoint tone of voice across different communications and touchpoints.
• Create culturally relevant content that reflects our customers' realities, behaviours, and everyday experiences.
• Work closely with designers and other creatives to ensure copy and visual execution work together.
• Support product launches, seasonal campaigns, partnerships, and customer education initiatives.

Requirements

•  3+ years of professional copywriting experience, preferably in an agency, brand, fintech, technology, media, or consumer-facing environment.
• A strong portfolio demonstrating good writing, creative thinking, and experience across different channels.
• Experience developing copy for campaigns, product launches, social media, CRM, performance marketing, and digital platforms.
• Experience writing scripts for motion graphics and animated videos
• Experience writing performance marketing copy for platforms such as Google, Meta, TikTok, and LinkedIn.
• Familiarity with content best practices is an advantage.

About you:

• Creative thinker: You can take a brief and find an interesting, relevant way to communicate the message.
• Customer obsessed :You think about who you're speaking to and what matters to them before you start writing.
• Clear communicator:You know how to make complex ideas simple without losing what makes them important.
• Commercially aware :You understand that good copy should serve a purpose, whether that's building awareness, driving action, educating customers, or improving engagement.
• Insights driven: You’re interested in customer behaviour and use research, feedback, and performance data to make your work better.
• Collaborative :You work well with designers, marketers, strategists, product teams, and other creatives and are open to feedback.
• Detail oriented: You care about the words you put out into the world and take pride in getting the details right.
• Adaptable :You can move between a campaign headline, product script, CRM campaign,  or performance marketing copy, without losing the core idea or brand voice.

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About the Role

• You will report functionally to our Group CTO, with a dual reporting line into the Product leader for Rewards.
• That second line is a delivery relationship rather than a seniority one — engineering and product are peers here, and you will build the team to full capacity together.
• Your responsibilities as Head of Engineering, Rewards includes:
• Owning the technical strategy, architecture and roadmap for the Rewards Platform end to end.
• Improving the performance, reliability and depth of the existing cashback product as an immediate first priority.
• Evolving cashback into a broader rewards, retention, engagement and personalisation platform serving business customers, consumer customers and sales agents.
• Building the engineering organisation from its current base - structuring product units, hiring engineers and Engineering Managers, and leading through those managers as the team scales.
• Establishing a strong experimentation culture: A/B testing, cohort analysis, and measurement that lets the team learn quickly what actually changes customer behaviour.
• Working closely with Growth, Sales and Marketing to translate acquisition and retention objectives into product and engineering initiatives.
• Owning the customer-facing experience of rewards across mobile and web, including how quickly and reliably customers receive what they have earned.
• Define architecture standards, engineering processes and quality metrics, and own the engineering health of the domain — incidents, production defects, deployment frequency, change failure rate, and developer experience.
• Build the platform to serve customers across multiple geographies as Moniepoint expands.
• Partner with Product to define the rewards-specific metrics and OKRs that do not yet exist, and hold the team to them.

What Success Looks Like In The Role

• The existing cashback product performing measurably better — faster, more reliable, and more compelling to customers.
• A credible rewards platform roadmap defined with Product, and the first initiatives beyond cashback shipped.
• A functioning experimentation practice, where the team ships, measures and learns on a short cycle.
• An engineering organisation built out from its current base, with a strong bench of Engineering Managers and senior engineers.
• Rewards established as a measurable contributor to retention and engagement across the customer base.
• Clear architecture standards and engineering processes in place across the product units.

Who You Are

• Direct-to-consumer product engineering at scale. You have built and shipped products used directly by large consumer audiences, and you understand what moves engagement and retention. This is the defining requirement of the role.
• Genuine front-end and mobile depth. You have led or personally built consumer-facing mobile and web experiences. A backend-only background, however strong, is not what this role needs.
• Experimentation and growth engineering. Hands-on experience running A/B tests, feature flagging, and measurement frameworks, and using the results to drive product decisions rather than to justify them.
• At least 5 years of experience managing managers — leading an engineering organisation through other engineering leaders, not a single team.
• Hands-on technical leadership. You are still close to the code. We expect a meaningful proportion of hands-on engineering time and technical credibility with the engineers you lead.
• 10+ years of overall software engineering experience, with at least 5 years leading engineering teams through growth phases.
• Comfort with our backend environment — Java and Spring Boot — and the ability to lead backend engineers credibly, even if it is not where your own depth sits.
• Experience building and scaling an engineering organisation from a small base, including hiring and developing Engineering Managers.
• Strong collaboration with commercial stakeholders — growth, marketing and sales — and the ability to translate business objectives into engineering work.
• Rewards, loyalty, gamification, personalisation or growth platform experience is a strong advantage but is not required.
• Fintech or payments experience is an advantage, not a requirement.