Jobs at Zinance Limited

Job Summary

• We are looking for a Client Relations Manager to create and nurture long-term relationships with customers.
• You will resolve any issues that arise to ensure customers are satisfied with our services.

Responsibilities

• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements and skills

• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team.

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Job Summary

• We are looking for a reliable Maintenance Manager to oversee all installation, repair and upkeep operations of the company’s facilities.
• You will be the one to ensure that your colleagues have the best physical resources available to complete their duties according to budget.

Responsibilities

• Develop maintenance procedures and ensure implementation
• Carry out inspections of the facilities to identify and resolve issues
• Check electrical and hydraulic systems of buildings to ensure functionality
• Plan and oversee all repair and installation activities
• Allocate workload and supervise upkeep staff (custodians, janitors etc.)
• Monitor equipment inventory and place orders when necessary
• Monitor expenses and control the budget for maintenance
• Manage relationships with contractors and service providers
• Keep maintenance logs and report on daily activities
• Ensure health and safety policies are complied with.

Requirements and skills

• Experience in planning maintenance operations
• Solid understanding of technical aspects of plumbing, carpentry, electrical systems etc.
• Working knowledge of facilities machines and equipment
• Ability to keep track of and report on activity
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership abilities.