Jobs at Unified Payments Services Limited

Job Summary

• To supervise the activities & teams responsible for providing support to merchants of all the groups in the Financial Institutions Directorates and ensure prompt resolution of all operational issues.

Responsibilities
The Supervisor for merchant operation & Support shall primarily be responsible by assisting the Team lead and HOD to execute the following across the state in his region:

• Track all merchant requests/complaints through interface with Helpdesk, Supervisors, Ro and Bank
• Resolve issues for each bank via Support Structure
• Interface with Ros, Banks & Device Application & support team for timely deployment, Upgrades/ Updates & repairs of terminals
• Work with relevant stakeholders (internal & external) to hold periodic trainings for members of the team.
• Work with relevant stakeholders to hold trainings for banks and newly acquired merchants.
• To ensure that clients are adequately informed and trained on new and existing applications, new Products & Solutions
• Ensure that team member have functional working tool by working with relevant teams through interface with Admin.
• Work with team members to ensure that the health status is adequately monitored across all Terminals where UP is PTAD (and other PTAD’s applications where monitoring App is available) with a view to taking proactive steps to deal with issues identified.
• Ensure PDOs undertake visits to Merchant locations in line with agreed SLA as well as monitor the deployment of paper rolls and other consumables, including decals

Requirements

• Education: BSc Degree / HND in Business Management / Economics / Finance or Technology.
• Experience: Minimum 7 years post NYSC. Hands on in channel operation, processes & function especially in the financial sector will be an added advantage. Strong interpersonal skills

Key Competencies:
Knowledge:

• Good knowledge of POS channel delivery/ Operations.

Skill / Competencies:

• Technical knowledge of POS terminal will be an added advantage
• Excellent communication and listening skills
• IT background will also be an added advantage
• Good knowledge of excel High drive, initiative and motivation Attention to detail

go to method of application »

Job Objective (s)

• To provide business and operational support to other financial institutions (OFIs) such as micro-finance banks, mortgage banks, and other licensed entities.
• It ensures seamless service delivery by managing onboarding, transaction monitoring, issue resolution, and relationship support, while collaborating with internal teams to maintain service standards and strengthen institutional partnerships

Duties & Responsibilties

• Provide first-line support to OFIs on operational and service-related matters.
• Assist with onboarding and integration of OFIs onto payment platforms.
• Monitor transactions and settlements, escalating discrepancies for timely resolution.
• Liaise with Technology, Operations, Risk, and Finance teams to resolve issues within SLAs.
• Maintain updated records of OFI activities, complaints, and resolutions.
• Support reconciliation, reporting, and periodic performance reviews.
• Document and track OFI feedback for process and service improvement.
• Ensure all activities comply with regulatory requirements and internal policies.

Job Requirements

• Education: Bachelor’s Degree in finance, Banking, Economics, Business Administration, or any related field. Experience: Minimum of 2 years post NYSC

Key Comptency Requirements:

• Knowledge: Good knowledge of payment systems, OFI operations, and settlement processes.

Skill / Competencies:

• Strong analytical, organizational, and problem-solving skills.
• Good communication and relationship management abilities.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)..