Job Vacancies at Kuda Bank

Role Overview

• As the Business Development Manager, you will play a critical role in expanding Kuda’s merchant network and driving the adoption of KudaPOS. This role require a strategic thinker with a hands-on approach to build relationships, manage teams, and deliver measurable results. You will lead efforts to establish KudaPOS as a preferred payment solution for merchants across Lagos, working closely with internal teams and external partners to achieve this goal.

Key Responsibilities

Merchant Network Expansion

• Establish and build out a robust merchant network for KudaPOS within Lagos.
• Identify new market opportunities and onboard merchants in various sectors, including retail, FMCG, hospitality, and e-commerce.
• Create and maintain relationships with agents, aggregators, and merchants to ensure long-term engagement.

Management and Training 

• Manage and oversee a team of over 20 field agents and business development executives.
• Develop and deliver training programs for BDEs, merchant agents, and other team members to ensure a deep understanding of KudaPOS and its benefits.
• Conduct induction training and provide ongoing support to team members.

Sales and Customer Engagement 

• Drive awareness and educate merchants and customers on the features and benefits of KudaPOS.
• Ensure merchants attract customers to use KudaPOS by providing strategic guidance and support.
• Collaborate with merchants to identify pain points and offer tailored solutions.

Performance Monitoring and Reporting 

• Set sales targets and develop strategies to meet and exceed them.
• Provide weekly performance reports and market insights to management.
• Track team performance and ensure alignment with organizational goals.

Market Development and Strategy 

• Coordinate and maintain relationships with agents, aggregators, and merchants.
• Leverage networking opportunities to create new business partnerships and onboard additional agents/merchants.
• Develop and execute strategies to increase sales volume and market share.

Process Improvement and Collaboration 

• Adopt a team-oriented approach to work with internal teams and external stakeholders.
• Collaborate with marketing, operations, and customer success teams to streamline processes and enhance merchant satisfaction.

Requirements

Qualifications and Experience

• Bachelors degree in Business Administration, Marketing, or a related field.
• 3 years of experience in business development, sales, or merchant acquisition, preferably in fintech or financial services.
• Proven track record of managing and training sales teams to achieve sales targets.
• Demonstrated ability to onboard and manage a large network of merchants.

Key Skills 

• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Proficiency in using CRM tools and Microsoft Office Suite.
• Analytical skills with the ability to use data to drive decision-making.
• Strategic thinker with a results-oriented mindset.

go to method of application »

Role Overview

• Your mission is to build and lead a world-class sales team from scratch, relentlessly focusing on growing the number of businesses using the Kuda Business platform.
• The Head of Sales is a vital sales leadership role at Kuda Microfinance Bank. You will play a central role in developing Kuda's commercial footprint in Nigeria. Based out of Lagos, you will help grow our customer base in the territory by coordinating prospecting efforts into target industries and verticals.
• Leading from the front, you will build a high-performing team, coach and mentor them to success, localize the sales playbook, and drive growth in your assigned territory.

Responsibilities

• Communicating effectively the value proposition by focusing on a solution-based sales process
• Contacting prospective customers from a defined territory/vertical to discuss Kuda's business product
• Build a sales team from scratch, setting KPIs & financial targets designed to scale at speed
• Managing DSAs' sales funnels to ensure maximum performance on the following:
• Identifying potential new clients through a variety of mediums and identifying their decision makers
• Identifying, managing & executing on the client journey through the sales funnel
• Leading a team of 2-3 Sales Executives and a minimum of 10 DSAs (Direct Sales Agents), owning all aspects of performance & development
• Championing your product and market knowledge to promote Kuda's offering

Requirements

• 5+ years experience in sales or business development
• 2+ years experience as a high performing Team Leader, Head of Sales, Head of Business Development or Country Manager
• Experience with SMEs, preferably with a track record of sales to this segment
• Successfully built or scaled sales departments in a high growth environment catered to SMEs
• Experience in managing a team, setting compensation and performance-based metrics
• Experience coaching and mentoring junior sales staff
• Experience with both inbound and outbound (telesales)

Advantageous:

• Experience in FMCG or Finance sectors
• Growth Marketing experience
• Degree in Finance/Business related subject
• Strong knowledge of and interest in technology and financial services; prior experience working in fintech or digital payments a plus