Jobs at Alfred & Victoria Associates

Job Summary

• Supervise and boost the sales of Sales persons/Connectivity Consultants.
• Assist the Sales Manager in leading the team towards target achievement.
• Present and sell company products and services to current and potential customers.

Duties

• Position reporting to the Sales Manager.
• Supervise sales of the team reference the sales acquisition process and tools (via PIF and reports).
• Supervise and advise on the solution proposed to prospects following the PIF (Prospect Information Form).
• Assist to Lead, supervise, motivate and closely monitor team.
• Prepare and execute sales plan to increase sales, with attention to details and follow through Reports to the sales manager on activities of the teams/achievements periodically.
• Maintain required record-keeping and reporting of sales and services activities.
• Demonstrate customer-driven attitude through excellent knowledge of products, services, rates and represent the product and company in a professional manner.
• Liaising with customers (which may include actual selling), maintaining detailed knowledge of the company’s services and keeping abreast of what competitors are doing
• Ensure all schemes and procedures launched by the company are pushed to the maximum with full compliance by team members.
• Also ensure the team members are in their best optimal level in terms of sales, administrative responsibilities, processes and physical outlook.

Requirements

• B.Sc / M.Sc in Business Administration or a related field; certification in Sales or Marketing will bean asset.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and industry expertise.
• Excellent mentoring, coaching and people management skills
• Proven working experience as a project administratorin the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent verbal and communication skills with proficiency in English Language.
• Solid organizational skills including attention to detail and multi-tasking skills.

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Duties and Responsibilities

• Provide technical support for corporate clients.
• Design implements and support IT, Security and Network Solutions for corporate clients.
• Troubleshoot Core network problems.
• Upgrade core network equipment and configuration

Personal Responsibilities

• Report to the Head of the Department.
• Responsible for all assigned equipment to his team.
• Should maintain a high level of personal responsibility in order to be an example to his colleagues.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
• Keeps himself up-to-date with the technologies required by companies.
• High ability and readiness for any kind of urgent intervention at client sites to meet SLAs.

Technical Skills:

• In depth knowledge of TCP/IP protocol stack
• Configuration and maintenance of network equipment including routers, switches, Firewalls
• Experience in Mikrotik and cisco devices configuration
• Solid Understanding of Layer 3 technologies (EIGRP, OSPF, BGP..) and layer 2 technologies(VLAN, trunks, STP..)
• Maximizing network performance through ongoing monitoring and troubleshooting
• Good Knowledge in Unix Servers (Redhat, Centos, and Debian…)
• Ability to understand and work on new technologies and to quickly adopt to equipment made by different vendors.
• Ability to design topologies and provide consultancy for corporate customers.
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• LAC/LNS Implementation and troubleshooting knowledge.
• MPLS L2VPNs, L3VPNs and VPLS knowledge is a plus.
• Cisco ASA and Juniper firewalls configuration and maintenance is a plus.

General Skills:

• Interpersonal relationship.
• Maintain good communication and interaction with customers and colleagues.
• Team player.
• Knowledge sharing.
• Communication skills, both verbal and written.

Academic / Education Qualifications

• BSc or equivalent in Computer Science, Computer Communication Engineering or Telecom.

Certifications:

• CCNA is a must.
• CCNP is preferable.

Experience:

• At least 3 years proven hands-on experience in network engineering

Language Qualifications:

• Good verbal and writing skills in English are mandatory.

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Job Description / Responsibilities

• Installation and configuration of network devices such as: routers, switches, firewall and access points.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Communicate with clients to determine their needs and explain complex issues.
• Identify faults or performance issues within the customer network.
• Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.
• LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
• Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
• Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients. Troubleshoot to identify issues and resolve it.

Core Competencies

• Interested candidates should possess relevant qualifications with a minimum of 3 years work experienece.
• Good communication and customer service skills.
• Good knowledge of networking technologies - TCP/IP, DNS etc.
• Proactive with a positive ‘can do’ approach.
• Ability to work productively with minimal supervision.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Good technical documentation skills.
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.