Application Lead - IT Application Support at Olam Agri

Job Summary

• As an IT Application Support Specialist – SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting business operations across Nigeria.
• This role demands technical expertise, problem-solving skills, and effective collaboration with cross-functional teams.

Description

• Proficient in SAP modules: PP (Production Planning), QM (Quality Management), and MM (Materials Management).
• Strong understanding of SAP master data requirements.
• Prior experience in managing SAP service requests (L1 tickets).
• Solid knowledge of business processes: Procure-to-Pay, Produce-to-Finish, Order-to-Cash.
• Experience working on key projects involving SAP and other applications.
• Effective individual contributor and collaborative team player.

Responsibilities
Provide Level 2/3 SAP Application Support:

• Troubleshoot and resolve complex SAP issues.
• Deliver timely and effective solutions to user queries and incidents.
• Conduct root cause analysis and implement preventive measures.

Manage SAP Incidents and Service Requests:

• Prioritize and manage incidents and service requests in alignment with defined SLAs and KPIs.
• Escalate issues to relevant teams when necessary.

Profile Description

• Lead and manage the Level 1 application support team within a manufacturing environment, ensuring timely and effective issue resolution.
• Ensure stability and optimal performance of SAP applications.
• Coordinate and collaborate with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
• Drive and manage medium-to-large-scale SAP projects from inception to completion, ensuring delivery within scope, time, and budget.
• Analyze and interpret data to generate insightful management reports for informed decision-making.
• Act as a liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.
• Champion continuous improvement in application support processes.

Requirements

• Minimum of 8 years of hands-on experience with SAP applications.
• Proven experience in managing Level 1 application support in a manufacturing environment.
• Strong analytical skills with a keen aptitude for data analysis and management reporting.
• Demonstrated experience in leading and managing IT projects, particularly within SAP.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.
• Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
• Proactive, problem-solving mindset with a commitment to continuous improvement.

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Job Description

• Lead and manage Layer and Broiler Breeder operations, utilizing ultra-modern and automated systems (e.g., closed houses, tunnel ventilation, automatic feeding, automatic egg collection systems) with minimal human intervention.
• Oversee farms to ensure adherence to best-in-class international industry norms.
• Recruit, develop, and train team members, establishing and implementing best practices for brooding and growing, vaccination, health, biosecurity measures, and the performance of broiler parent stock (PS) flocks.
• Develop and implement protocols for body weight and flock uniformity, vaccination, health, biosecurity, labor sanitation practices, feeding, and preventive medication. Create formats for measuring performance parameters.
• Improve project infrastructure to enable efficient utilization of facilities/resources and achieve strong performance with low operating costs.
• Implement and maintain exceptionally high international biosecurity standards.
• Develop reporting formats and conduct regular performance reviews for team members.
• Achieve targets for mortalities, flock uniformity, egg production, Hatching Eggs per hen housed (HE/HH), and reduce the cost of hatching egg production.

Requirements

• 15-20 years of experience across diverse markets, including regions with high levels of automation in closed houses and developing regions (Africa experience preferred). This blend of experience is essential for achieving developed-world standards in Nigeria.
• Bachelor’s degree in veterinary sciences/agriculture science (Animal Production) or Post-graduation in Veterinary Sciences with a specialization in Poultry Production/Pathology.