Jobs at Eden Solutions and Resources

Job Description

• To design, implement, and maintain AI-driven systems and BI tools that analyze large datasets, support decision-making, and enhance business performance through automation and advanced analytics.

Key Responsibilities
AI Model Development:

• Design and develop AI models, including machine learning (ML) algorithms and deep learning systems, for tasks such as predictive analytics, recommendation systems, or automation.
• Train, test, and optimize models using large datasets to ensure accuracy and efficiency.

BI Tools & Dashboard Creation:

• Develop and maintain BI dashboards and reports that provide key insights and metrics to stakeholders.
• Integrate data from multiple sources (e.g., databases, APIs) to build comprehensive views of business performance.

Data Engineering & Management:

• Work with data engineers to ensure the proper collection, transformation, and storage of data for both AI and BI applications.
• Build and maintain data pipelines to ensure real-time or batch processing of data for reporting and analytics.

Business Analytics & Insights:

• Use AI techniques to identify trends, patterns, and anomalies in business data, providing actionable insights.
• Collaborate with business stakeholders to understand their requirements and translate them into technical solutions.

Automation & Process Improvement:

• Apply AI and BI tools to automate repetitive tasks and processes within the organization, such as financial reporting, customer segmentation, or demand forecasting.
• Continuously improve and update systems to keep pace with changing business needs and technological advancements.

Collaboration & Stakeholder Management:

• Work closely with business units, product teams, and management to ensure that AI and BI solutions align with business goals.
• Provide training and support to end-users on how to interact with AI models and BI tools.

Documentation & Compliance:

• Document AI and BI systems, including architecture, data sources, and models, ensuring transparency and repeatability.
• Ensure compliance with data security, privacy regulations, and internal data governance policies.

Qualifications

• Education: Bachelor's or Master's Degree in Computer Science, Data Science, Artificial Intelligence, Engineering, or a related field.
• Experience: 3 - 5 years of experience in AI, machine learning, BI development, or data analytics roles.
• Certifications (Preferred): Certifications in AI, machine learning, data analytics, or BI tools (e.g., Microsoft Power BI, Google Cloud AI, etc.).

Key Skills & Competencies:

• AI & Machine Learning Expertise: Strong understanding of machine learning algorithms, deep learning models, natural language processing (NLP), and AI frameworks (e.g., TensorFlow, PyTorch, Keras).
• BI & Analytics Tools: Experience with BI tools such as Power BI, Tableau, or Looker, along with data visualization best practices.
• Programming Skills: Proficiency in Python, R, SQL, and other programming languages relevant for data manipulation, AI, and BI development.
• Data Engineering: Experience with data warehouses, ETL processes, and databases such as SQL, NoSQL, and cloud-based solutions (e.g., AWS, Azure, Google Cloud).
• Problem Solving & Analytical Thinking: Strong analytical skills with the ability to translate complex datasets into business insights and solutions.
• Communication: Ability to clearly communicate complex technical concepts to non-technical stakeholders.
• Project Management: Ability to manage AI and BI projects from conception to deployment, ensuring deadlines and goals are met.

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Job Purpose

• To provide administrative support to the collections department, assist in managing overdue accounts, and ensure that the office operates efficiently by handling various clerical duties related to debt collection.

Key Responsibilities
Administrative Support:

• Provide general administrative assistance to the collections team, including handling phone calls, emails, and correspondence with clients.
• Assist with scheduling meetings and maintaining calendars for collection officers.
• Prepare reports and documentation related to overdue accounts and collection activities.

Record Keeping & Data Entry:

• Maintain accurate and up-to-date records of collection activities, including payment status, account details, and customer interactions in the CRM or collection software.
• Input and update customer account information, payments received, and follow-up actions taken.
• File, organize, and archive paper and electronic documents related to collections.

Customer Communication:

• Assist with communicating with customers to remind them of outstanding payments or to follow up on previous collection attempts.
• Handle customer inquiries about their accounts or payment options, escalating complex issues to senior collection officers.

Payment Processing:

• Process customer payments, ensuring that payment details are correctly recorded in the system.
• Reconcile payments received with outstanding balances, ensuring accounts are updated accurately.

Reporting & Documentation:

• Prepare and distribute reports on overdue accounts, collection progress, and payments received to management and other relevant stakeholders.
• Assist in preparing and sending letters, notices, and reminders to customers with overdue accounts.

Team Collaboration:

• Support the collections team in coordinating collection strategies, sharing updates, and tracking progress on delinquent accounts.
• Assist with any ad hoc projects or assignments as required by the collections manager.

Compliance & Confidentiality:

• Ensure that all customer information is handled securely and in compliance with data protection regulations (e.g., GDPR, Fair Debt Collection Practices).
• Adhere to company policies and legal requirements regarding debt collection.

Qualifications

• Education: High School Diploma or equivalent (associate’s degree or certification in office administration is a plus).
• Experience: 1-2 years of experience in an administrative role, preferably in collections or finance.
• Technical Skills: Basic knowledge of collections processes and experience with office software, CRM, or accounting software

Key Skills & Competencies:

• Strong Organizational Skills: Ability to manage multiple tasks, prioritize work, and ensure all records are up to date.
• Attention to Detail: Accuracy in data entry and record keeping is crucial to ensure proper account management.
• Communication Skills: Good verbal and written communication skills for interacting with customers and internal teams.
• Customer Service Orientation: Ability to handle customer inquiries and issues professionally and empathetically.
• Teamwork: Willingness to support the collections team and collaborate on achieving departmental goals.
• Technical Skills: Proficiency in using office software (e.g., Microsoft Office Suite), CRM systems, and collections software.
• Problem Solving: Ability to assist with resolving basic account discrepancies and issues related to payments.