Administrative Officer/ Secretary at StrongTower Logistics & Company

Job Summary

The Administrative Officer or Secretary provides essential administrative and clerical support to ensure the smooth day-to-day operations of the logistics company. This role involves coordinating office activities, managing communication, maintaining records, and supporting logistics operations.

Key Responsibilities

Administrative Support

• Manage office activities and maintain a well-organized work environment
• Handle filing systems (physical and digital) for easy record retrieval
• Prepare reports, memos, letters, and other documents
• Maintain inventory of office supplies and place orders when needed

Communication & Correspondence

• Receive, screen, and direct phone calls, emails, and visitors
• Act as a liaison between management, staff, clients, and partners
• Respond to inquiries professionally and promptly

Scheduling & Coordination

• Schedule meetings, appointments, and company events
• Manage executives’ calendars and travel arrangements
• Coordinate internal communications between departments

Logistics Support Functions

• Assist in tracking shipments and delivery schedules
• Maintain records of dispatch, deliveries, and transportation logs
• Support coordination between drivers, warehouse staff, and clients
• Help prepare logistics reports and documentation

Record Keeping & Documentation

• Maintain accurate company records, invoices, and receipts
• Ensure proper documentation of shipments and transactions
• Update databases and ensure data accuracy

Customer Service

• Attend to customer inquiries regarding deliveries and services
• Handle basic complaints and escalate issues when necessary
• Provide updates on shipment status when required

Compliance & Office Procedures

• Ensure adherence to company policies and procedures
• Support audits and compliance checks
• Maintain confidentiality of company information

Skills

• Strong organizational and multitasking skills
• Good written and verbal communication
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Attention to detail and problem-solving ability
• Basic understanding of logistics operations is an added advantage